POWR Reviews 

1,409
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service team for being exceptionally helpful and professional, often resolving issues quickly. Many people highlight the staff's remarkable responsiveness and commitment to finding solutions, appreciating their cooperative approach and dedication until problems are fully resolved. The overall service is frequently described as excellent, with users noting the ease of use and reliability of the tools. Reviewers are particularly impressed with the very fast response times, often reporting issues solved within hours, and value dealing with knowledgeable and efficient support agents.

What people talk about most

Customer service

Clients share positive opinions on customer service, consistently praising the team's helpfulness and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, helpfulness,... See more

Response time

People report positive experiences with response times, consistently praising the quick and competent support... See more

Website

Consumers find website tools to be positive, with many reviewers praising their ease of use and quick... See more

Service

Users describe positive interactions with service, highlighting its excellence and the care provided.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm satisfied with powr.io and have been using it for my business for quite some time. Now I'd like to say thank you for the help with a technical issue. I'm really pleasantly surprised by the custom... See more

Company replied

Rated 5 out of 5 stars

I’ve been using POWr with JIMDO, and it’s such a helpful and reliable tool — I really appreciate it! Although I’ve canceled it for now, I’d love to use it again in the future. Also, your support tea... See more

Company replied

Rated 5 out of 5 stars

I am a volunteer for a non-profit organization and had some updates needed on our website, but was not sure how to do them. I contacted the POWR Supportline and they understood want I needed and got... See more

Company replied

Rated 5 out of 5 stars

My problem is, I can't access my newly subscribed Starter Plan features. I emailed customer support and within less than a day, in about 3 hours, after I emailed them, customer support solved... See more

Company replied


Company details

  1. Software Company

Written by the company

Ecommerce Solutions to Boost Sales on Your Website. Everything at POWR - from forms, popups, review apps and more - is designed to help collect more contacts and make more sales, easily and seamlessly on your website. No coding necessary.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(1,409)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

In all circumstances avoid this company

I have used this company for the form on my ecommerce website. When we launched the website in June 2023 we noticed the checkout abandoned rate was very high. We contacted POWR who escalated the issue with their QA team and said everything looks good to them and there are no issues.

I was adamant we had a problem and today after a customer complaint, we have found that having '&' sign in your main product/service on the form will mean the customer cannot place a order and will get a 'Bad Math' error code. I have lost 10 customers since June which is a loss of £400.

I have other problems with the form and checkout which i have emailed POWR about several times and they just don't want to help.

There is no contact number to call them so if there is a urgent issue there is no way to get it resolved quick. I emailed POWR about the 'Bad Math' error code this morning and still have not heard anything back. I found the solution and removed the '&' sign by reading a article on their website.

In all circumstances avoid this company.

21 August 2023
Unprompted review
Rated 1 out of 5 stars

Key details of plans are hidden

TLDR- for the Form Builder plans you should know that:
Submissions = number of page views.
Responses = number of form submissions.
Number of 'responses' is irrelevant to the plan you purchase.

I have been using the POWr form app for years without issue. Recently, they have made changes to both the pricing (increasing it) and the plan benefits (reducing them) without notice.

Their plans all refer to the number of submissions you get per month for each plan. In the context of a form app, the word submission means to submit a form.
However, POWr appear to have a non-dictionary interpretation of this word, expecting people to know that when they say 'submissions', they actually mean number of 'page views'.
These are not interchangeable words!?!

The language is at best likely to confuse everyone, and at worst deliberately deceptive so as to confuse everyone and force upgrades to more expensive plans.

Because of this definition of 'submission', the form app you've purchased stops working when the number of PAGE VIEWS exceeds number of 'submissions' allowed in your plan, regardless of whether you've received any actual POWr form submissions/responses.

21 August 2023
Unprompted review
POWR logo

Reply from POWR

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

Rated 1 out of 5 stars

65% PRICE INCREASE WITHOUT WARNING

Increased my subscription price for the form builder by 65% from last year without any notice or knowledge this will happen, which is against the law in the UK.

My subscription is now 40% more expensive than what a new customer would pay.

The form builder itself is extremely basic - NinjaForms and TypeForm are half the price and can do 10x more.

The team did not help and were unreasonable.

I will be switching my business way from POWR apps and will be challenging the payment with PayPal - all because this business puts greed above customers.

23 December 2022
Unprompted review
POWR logo

Reply from POWR

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

Rated 1 out of 5 stars

I have a problem in my account

I have a problem in my account, The pro plan - form builder offer me to get 1000 Submissions per month

and i get only about 20 - 50 Submissions per month and the number not recount every month so every month i get 20 - 50 and ive reached about 1400 Submissions in 6 month so normally if i get 50/1000 Submissions next month the counter will shows 0/1000 Submissions. And ive contacted support for 2 days and i get no reply or help about that they replied and says that i need to upgrade to get more Submissions but i dont really reached the limit per month.

i hope you see this Powr and understand the problem that i have in my account.

im using powr since 2019 - 2020

29 April 2022
Unprompted review
POWR logo

Reply from POWR

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblinks with live POWR plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

Rated 5 out of 5 stars

Fantastic support

Fantastic support. I had an issue with form layouts on Unbounce. Support team were quick to respond with helpful advice that solved my problem.

Bravo Timur.

9 September 2022
Unprompted review
Rated 1 out of 5 stars

Unhappy with support

I've been talking with Franz from support for weeks now. Something relatively easy (adding a bit of JS to the app) is proving extremely difficult and time-consuming. I had to pay 150 USD for a developer to come up with a script so I can track survey usage in Google Analytics.

I have a POWR.io PRO subscription which allows this script to be added, but it needs to go through their support and now they're telling me I need a more expensive Business account to do this (while their own support page says a PRO account is enough for added JS).

All in all quite disappointing so far since I pay around 200 USD a year for this.

30 August 2022
Unprompted review
POWR logo

Reply from POWR

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

Rated 5 out of 5 stars

Simple and easy to implement!

14 August 2022
Unprompted review
POWR logo

Reply from POWR

Thank you so much for your feedback and for the 5-star rating!

Do reach out to us for any suggestions or queries and we'll be more than glad to help

Rated 4 out of 5 stars

I love this app!

14 August 2022
Unprompted review
POWR logo

Reply from POWR

Thanks for the great review! 😍Anything we can do to get 5 stars from you? We’d love to hear your feedback!

Rated 5 out of 5 stars

I love this app!

13 August 2022
Unprompted review
POWR logo

Reply from POWR

Thank you for your feedback! Glad you're loving our apps!

Do reach out to us for any suggestions or queries and we'll be more than glad to help.

Rated 5 out of 5 stars

Firstly

Firstly, I want say thank you for giving me access to such wonderful free service, this is the best I have gotten in a very long time, I wish to buy a pro version as soon as my country begins to give access to pay with our local card.

10 August 2022
Unprompted review
Rated 5 out of 5 stars

Payne Meadows Approved

Very easy to use app/widget for my website.

9 August 2022
Unprompted review
POWR logo

Reply from POWR

Hi there,

Thank you for your feedback! Glad you're loving our app.

It's customers like you that make our job wonderful.

Do reach out to us for any suggestions or queries and we'll be more than happy to help.

Rated 5 out of 5 stars

Satisfied Customer

Good morning! I'm satisfied I was able to use POWR, as a part of my website. phenomenalfashionllc.com

Nothing but great reviews!!!

5 August 2022
Unprompted review
POWR logo

Reply from POWR

Hi there!

Thank you for your feedback! Glad you're loving our apps!
Its customers like you that make our job wonderful.

Do reach out to us for any suggestions or queries and we'll be more than glad to help.

Rated 5 out of 5 stars

App works great

5 August 2022
Unprompted review
POWR logo

Reply from POWR

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

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