We have had our PowerSmart battery powered weed eater for about two years and have enjoyed it. We recently bought a battery powered leaf blower that is also working well. The website is a little chall... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a Lawnmower blade. Powersmart's website provides an option for price range and makes it easier to identify the correct part(s) needed. Great customer service provided if needed for orde... See more
We have a powersmart lawnmower that works very well and after extensive cutting, we had to replace one of the wheels. I contacted their customer service online right away. Their website was easy... See more
Initially I was unsure about ordering as you never know about how the customer service is once ordered. To my surprise, the customer service rocks and roll with this company. I sent an email; they get... See more
Company details
Written by the company
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: support@powersmartusa.com. In the meanwhile, we understand how disappointed it was due to the phone no answer. Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service. Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
Contact info
1131 Bryn Mawr Ave, 60143, Itasca, United States
- 8479410741
- support@powersmartusa.com
- powersmartusa.com
3.8
Great
236 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very easy to communicate through…
It was very easy to communicate through the customer support link. They responded back with the information, size of replacement blade and bolt and how to order. Exactly what I wanted and I love my cordless mower just gotta stop hitting rocks.
29 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind review! We're glad to hear our customer support team was able to provide the information you needed quickly and clearly. It’s great to know you’re enjoying your cordless mower—we hope it continues to serve you well (and stays clear of those rocks!). If you ever need further assistance, we’re always here to help!
Recent interaction
Stella from customer service was very nice. She helped me with everything I needed.
30 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words! We're thrilled to hear that Stella was able to assist you and provide a great experience. We’ll be sure to pass along your feedback to her. If you ever need anything else, we’re always here to help!
Bought a pressure washer last December
Bought a pressure washer last December. Took it out of the box and one of the tires were flat. The machine also refused to turn on after several attempts. Worst piece of machinery I have ever worked with. Avoid this company at all costs.
I also emailed the company for assistance and they never responded. I then called customer service and I was immediately disconnected. This company is not providing any support at all so I went ahead and reported them to the Better Business Bureau.
28 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you for sharing your feedback, and we're truly sorry to hear about your experience with the pressure washer.
This is certainly not the quality or experience we aim to deliver. We understand how frustrating it must have been to receive a product with issues right out of the box. We'd like to make things right—if you haven’t already, please reach out to our customer support team with your order number and a brief summary of the issue, and we’ll do our best to provide a prompt resolution or replacement.
We appreciate your input, and your feedback will be passed along to help improve our products and service.
delivered in a timely fashion and without issues
Part was delivered in a timely fashion and without issues, and the company worked with me for a refund with unneeded part ordered. Pretty satisfied so far and would order from them again
21 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you for sharing your experience! We're so glad to hear that the part arrived on time and without issues. We're also happy that we could assist you with the refund for the unneeded part. Your satisfaction is our priority, and we truly appreciate your trust in us. We look forward to serving you again in the future!
Easy and Simple
I ordered a replacement part that was damaged on my mower. It was easy to find the manual and the correct part I needed. It arrived quickly and was easy to install.
3 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind feedback! We're thrilled to hear that the replacement part was easy to find and install, and that it arrived quickly. We truly appreciate your business and are glad we could help get your mower back in action. If you ever need further assistance, don’t hesitate to reach out!
Support assistance is nonexistent!
I have owned my PowerSmart DB7659-22 snow blower for 12+ years. Overall, it has done an excellent job over the years and still starts very easily using the electric start. I have replaced a few parts. For example, this winter the chute holder broke during use (which sent the chute flying across the driveway). I decided to order two replacements plus a few other spare parts. The shipment arrived timely but part of the order was missing (including the second chute holder). I made (3) attempts to contact Customer Support about the short shipment. I received NO response to any of my inquiries so I ended up disputing the charge with my credit card company who credited me my money back. Many other reviews also indicate how poor the Customer Support is for this company. I will continue to use my snow blower for as long as I can get parts for it but I'm not sure I would buy another PowerSmart product knowing the limited (nonexistent) support that is available.
19 February 2025
Unprompted review
Reply from powersmartusa.com
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you’ve faced.
We’re glad to hear that your DB7659-22 snow blower has served you well over the years, but we’re truly sorry to learn about the missing items in your recent order and the lack of response from our support team. This is not the experience we want any of our customers to have, and we take your feedback very seriously.
We’re currently reviewing our support processes to ensure situations like this are addressed more promptly moving forward. If you’re still in need of any assistance or would like us to revisit your case, please feel free to reach out again—we would be happy to help make things right.
Thank you again for your loyalty and for bringing this to our attention.
Customer service was outstanding...
Customer service was outstanding.... placed order and shipped same day ...
22 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you for your wonderful feedback!
We're so glad to hear you had a great experience with our customer service and that your order was shipped out the same day. We truly appreciate your support and look forward to serving you again
Kellen and PowerSmart great customer service
Kellen, the customer support agent the handled my case was responsive and helpful, and facilitated getting replacement wheels for my lawnmower which had worn out prematurely.
21 April 2025
Unprompted review
Reply from powersmartusa.com
We’re thrilled to hear that Kellen was able to assist you promptly and help resolve the issue with your lawnmower wheels. We strive to provide quick and helpful support, and it’s always great to know our team is making a difference. If you need any further assistance in the future, we’re just a message away!
Needed to return a item that I…
Needed to return a item that I purchased that I did not need after all. They emailed me back in a day and promptly helped with the refund.
20 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words! Your recognition truly motivates us to keep doing our best. We'll continue to provide you with great products and excellent service! If there is anything we can help with, please don't hesitate to contact us.
BIGGEST PIECE OF CRAP I"VE EVER BOUGHT!!!!
Bought 7-2022. Didn't find Trustpilot until now...Big Piece of crap!!! I cut my grass 3 times in July,2022, and the rear right drive wheel center busted clean out!! I wasn't jumping my car with it I swear!!! Contacted Powersmart and they wanted $26 for it instead of honoring their warranty. I fixed the piece of crap with 50 cents worth of Hot Glue and 3 inches of wire, and it is more solid than factory. I wish they had Picture uploads here. I slammed it on the concrete before I put it on to test strength. The cord holder broke by starting the mower, and the handle started losening after about 2 months of once every other week use. Also, my 3 H.P. Murrey cuts through 6-8 inches of grass where this POS dies in 4 inches of grass with the cutting height raised all the way up. The Murrey is getting close to 20 yrs old and still out cuts this POS Powersmart! I am very glad I didn't buy the snowblower at the same time for the coming winter. I'd bet if you could research the positive reviews, they'll all be from people who work for Powersmart or AI generated
25 July 2024
Unprompted review
Reply from powersmartusa.com
Hi Dan,
We’re truly sorry to hear about your experience with your mower, and we understand how frustrating it must have been — especially when you were expecting reliable performance. Your feedback is important to us, and we appreciate you taking the time to share it.
While we aim to provide durable products and responsive support, it’s clear we missed the mark here. We apologize for any inconvenience regarding the replacement part and the handling of your warranty claim. Your workaround certainly shows resourcefulness, but we recognize that you shouldn’t have had to go that route in the first place.
As for the issues with the handle and cord holder, we’re sorry these components didn’t meet your expectations. We continuously review customer feedback like yours to improve both product design and service.
If you're open to it, we’d appreciate another chance to make things right. Please reach out to our customer care team with your order details so we can further assist you.
Thank you again for your honest review.
Durable equipment
I have had my Power Smart 21" 3 in 1 gas push mower DB 2194PH for 5+ years. Unfortunately my primer bulb needs replacement. I ordered one from Power Smart but I apparently ordered the wrong part or they no longer carry the correct part for my mower because it's so old which proves what I'm saying about durable equipment.
11 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you for being a PowerSmart customer for over five years — we truly appreciate your loyalty and are glad to hear your mower has served you well over the years.
We’re sorry to hear about the issue with the primer bulb. It can definitely be tricky when it comes to ordering the right part, especially for older models. While we do our best to keep parts in stock for all our products, availability can become limited over time as models are discontinued.
We’d love to help you track down a compatible replacement if possible. Please reach out to us with your mower's full model number and any order details you have, and we’ll do our best to assist further or suggest a solution.
Thank you again for your feedback — and for sharing that your mower has proven to be a durable piece of equipment over the years!
Powersmart customer support has been very helpful!
I have really enjoyed my Powersmart 21" self-propelled lawnmower because it has good power, cuts well and is lightweight when compared to other mowers of the same size. I like the rear wheel drive and have found it to be really helpful on my sloped yard! Also, I have found it pretty easy to fix the mower myself once I get the correct parts.
I found Powersmart customer support to be very helpful and responsive. They usually responded within 24hrs and they helped me with a return I had. I did have some difficulty defining the proper parts for my model from looking at their website catalog but they handled my queries and return and I was refunded promptly.
19 March 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your thoughtful review and for choosing PowerSmart! We're thrilled to hear that your 21" self-propelled mower has been a reliable and powerful tool for your yard — especially on those slopes! It's great to know that you've found it both effective and easy to maintain.
We also appreciate your kind words about our customer support team. While we understand that navigating the parts catalog can sometimes be a challenge, we’re glad we could assist and make things right quickly with your return and refund.
Your feedback means a lot to us, and we’re always here if you need further support in the future. Wishing you many more smooth mowing seasons ahead!
I had a shortage with my order
I had a shortage with my order. I called and they fixed it with no hassle.
11 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you for sharing your experience! We’re sorry to hear there was a shortage with your order, but we're glad we could quickly resolve it for you without any hassle.
Providing smooth and reliable service is important to us, and we’re happy to know our team was able to assist you promptly. If you ever need anything else, we’re just a call or message away.
Thanks again for your support!
Quickly responded.
Quickly responded to update their part list that had omitted a part I needed. Responded to my emails promptly. Open minded to my suggestions on their parts page. Quickly packaged my parts order and did not ship using USPS (thankfully), but rather FedEx. Thankyou PowerSmartUSA.
16 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words and for taking the time to share your experience! We're glad to hear our team was able to respond promptly, update the parts list, and get your order out quickly via FedEx.
We especially appreciate your suggestions — customer feedback plays a big role in how we improve our website and service. It’s great to hear that the process worked smoothly for you!
Thanks again for choosing PowerSmartUSA — we’re here anytime you need us!
I purchased a snowblower in October…
I purchased a snowblower in October 2023. It was more than two months before the first snow where it could be tested. I found out that their return policy expired after 30 days. How can I check the machine if there’s no snow. It was late in 2024 before we had enough snow to use it. I tried to use the machine and it did not even finish the first Attempt. It runs, but it will not blow snow. When I contacted them, they wanted me to repair it. I had just had back surgery and couldn’t lift, but they weren’t understanding and we’re trying to see to it that I had to do the repair job. or load the machine and take it to someone who could. I asked for a refund they refused.. They offered a half refund and parts. I tried to get them to do the full refund, but they wouldn’t so I accepted the half refund and parts and they changed their mind. The equipment is not correct, it looks nice but did not even finish the first time I was able to use it. This company is not trustworthy.
15 January 2025
Unprompted review
Reply from powersmartusa.com
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered. We understand how important it is for you to have equipment that works effectively, especially after such a long wait and your personal circumstances.
We acknowledge the challenges you've faced with your snowblower and the difficulty of addressing these issues after surgery. We strive to ensure that our products meet the expectations of our customers, and it’s concerning to hear that the machine did not perform as expected.
While our return policy generally covers a 30-day window, we do understand that some situations are out of your control. We're sorry that we were not able to offer a resolution that fully met your needs. The half refund and parts offer was meant to assist with the issue, but we understand this didn’t resolve your frustration.
We value your feedback, and we will review our approach to customer service to ensure better support for situations like yours in the future. If you have any further concerns or need additional assistance, please don’t hesitate to reach out directly. We're here to help.
junk snow blower
bought it in Jan, didn't get to use it until March, made it about 25 feet before the auger drive belt shredded and destroyed the tensioner pulley. Contacted the company, shared my situation with them, their response, here is a link where you can buy new parts for the blower. Very poor quality, would never buy another power smart item.
11 April 2025
Unprompted review
Reply from powersmartusa.com
Hi, Our machines come with a 2-year warranty. If any issues arise with the machine or if parts experience wear and tear during this period, we will provide you with maintenance services and free parts replacement. We’re really sorry to hear about the issues with your machine and the frustration this caused. This is not the experience we aim to provide, and we apologize for any inconvenience caused. We’d like to make things right, whether through a refund or replacement. Please contact us at support@powersmartusa.com and we’ll resolve this as quickly as possible. Thanks for your feedback, and again, our apologies for the inconvenience.
They supply Temu with lawn mowers I…
They supply Temu with lawn mowers I ordered mine and because of my $70 discount through temu they said they were out of inventory which is crap they could have given me another lawn mower that was comparable at the same price so instead they get a one-star review because lack of knowledge and inventory control unfortunately
28 March 2025
Unprompted review
Reply from powersmartusa.com
Hi, we apologize for the inconvenience caused. If we have a replacement available at the same price, we’d be more than happy to arrange that for you! And for the product out of inventory, we should have issued a refund to your account. We feel so sorry about this. If there is anything we can help with, please don't hesitate to contact us.
Good products reliable service
Great customer service and great products. I'm very satisfied and will definitely buy from them again.
28 March 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words! Your recognition truly motivates us to keep doing our best. We'll continue to provide you with great products and excellent service! If there is anything we can help with, please don't hesitate to contact us.
Bought a push mower
Bought a push mower. Didn't even take it out of the box because the front wheel component was broken. Took it to a mechanic to fix it. He discovered the entire motor was busted up, like someone had dropped it from high up. Blade wouldn't turn. Called and emailed powersmart for almost a month before just buying a different mower. Don't waste your money. Any review that says it works just fine. It's probably written by their own management team to hook a new sucker into buying. I'd give it a negative 5 if I could. Horrible experience
2 April 2025
Unprompted review
Reply from powersmartusa.com
We’re really sorry to hear about the issues with your push mower and the frustration this caused. This is not the experience we aim to provide, and we apologize for the defective product and the delay in our response.
We’d like to make things right, whether through a refund or replacement. Please contact us at support@powersmartusa.com and we’ll resolve this as quickly as possible.
Thanks for your feedback, and again, our apologies for the inconvenience.
PART RECEIVED
We ordered lawn mower filter from this company. It shipped fairly quickly and was the correct part. Not only did we get the filter we also received the cover for the filter installation. We would do business with Powersmart USA again.
28 March 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words! Your recognition truly motivates us to keep doing our best. We'll continue to provide you with great products and excellent service! If there is anything we can help with, please don't hesitate to contact us.
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