We have had our PowerSmart battery powered weed eater for about two years and have enjoyed it. We recently bought a battery powered leaf blower that is also working well. The website is a little chall... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a Lawnmower blade. Powersmart's website provides an option for price range and makes it easier to identify the correct part(s) needed. Great customer service provided if needed for orde... See more
We have a powersmart lawnmower that works very well and after extensive cutting, we had to replace one of the wheels. I contacted their customer service online right away. Their website was easy... See more
Initially I was unsure about ordering as you never know about how the customer service is once ordered. To my surprise, the customer service rocks and roll with this company. I sent an email; they get... See more
Company details
Written by the company
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: support@powersmartusa.com. In the meanwhile, we understand how disappointed it was due to the phone no answer. Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service. Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
Contact info
1131 Bryn Mawr Ave, 60143, Itasca, United States
- 8479410741
- support@powersmartusa.com
- powersmartusa.com
3.8
Great
236 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer support for warranty items…
Customer support for warranty items could use some additional resources for requests. Overall they do complete the task.
5 June 2025
Unprompted review
Reply from powersmartusa.com
Thank you for your feedback! We truly appreciate your honesty and are glad to hear that your issue was ultimately resolved. We're always working to improve our service, and your suggestion about additional support for warranty requests has been noted. Your input helps us grow!
Power Smart was amazing
Power Smart was amazing! Their customer service was so helpful and the products are great!
4 June 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service and products. Your support means a lot to us, and we’re always here if you need anything in the future. Enjoy your PowerSmart tools!
I bought directly from them
I bought directly from them, and they replied the very next day about my after-sales issue - that's good service!
21 May 2025
Reply from powersmartusa.com
Thank you for your review! We're so glad to hear that you had a positive experience with our after-sales service and that our team was able to respond promptly. Providing fast and reliable support is very important to us, and it's great to know we met your expectations.
If there's anything else you need, we're always here to help. Thanks again for choosing us!
Customer Support PowerSmart
Hello, I had a problem with a part under warranty. Contacted Support PowerSmart via email and the issue was resolved quickly with the part sent to me via FedEx.
Regards
J. Orlowski
22 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for sharing your experience! We're delighted to hear that your issue was resolved quickly and that you received your replacement part via FedEx. Our team strives to provide fast and efficient support, and it's great to know we met your expectations.
If you ever need assistance again in the future, please don’t hesitate to reach out. We're always here to help!
Thank you for choosing PowerSmart, and we appreciate your kind words.
Reply from powersmartusa.com
Thank you so much for your kind words! We're thrilled to hear you had a great experience, and we truly appreciate your support. We look forward to serving you again soon!
Well I have to write this to get a full…
Well I have to write this to get a full refund I was told after going through so many messages to try to get the correct wheel. That's is why I'm leaving a 5 star review. Stick w the snowblower not the lawnmower
16 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you for taking the time to leave your review and for your patience throughout the process. We sincerely apologize for the inconvenience you experienced in trying to get the correct part for your lawnmower, and we understand your frustration.
We’re glad to hear that you’re satisfied with your snowblower, and we truly appreciate your feedback. Your review helps us improve our processes, and we’re committed to ensuring that future experiences are smoother and more efficient.
If you need any further assistance or have any other concerns, please don’t hesitate to reach out to our customer service team directly. We're here to help!
Thank you once again for sharing your thoughts, and we hope to serve you better in the future.
Customer service was a big help
Customer service was a big help! The instructions could be clearer, but overall, I'm happy with my purchase.
19 May 2025
Reply from powersmartusa.com
Thank you for your review! We’re glad to hear our customer service team was able to help and that you’re happy with your purchase. We appreciate your feedback about the instructions and will work on making them clearer. Thanks again for your support!
Self propelled cable for my power smart lawnmower.
They responded to my email fast about a self-propelled cable that I needed for my Power smart lawnmower
Sent me a link to order it on. Which made things so simple in getting my part.
Thank You
Kathy
28 May 2025
Unprompted review
Reply from powersmartusa.com
Hi Kathy,
Thank you so much for your kind review! We're glad to hear that our team was able to assist you quickly and make the process of getting your self-propelled cable simple and smooth. Your satisfaction means a lot to us, and we truly appreciate your support.
Best regards,
The PowerSmart Team
The wheel broke off of my lawn mower…
The wheel broke off of my lawn mower and they had a replacement part for a low price. No issues with receiving the product and it was in good condition!
28 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you for your feedback! We're glad to hear you received the replacement part without any issues and that it arrived in good condition. It's great to know we could help get your mower back in action. We appreciate your support!
Harvesting 5 star reviews!
I ordered the wrong part for my lawnmower, a 7" wheel instead of an 8". So the same day I received it, and it was obviously unused, I called powersmart to facilitate the return but there was a ridiculous wait to speak to someone, so I sent an email. The response I got was, "you can send it back and pay the postage, which was exactly the same price the part was, or I can write a 5 star review and receive a 20$ refund". I can see why they gave that option, because even after I lied and gave a 5 star review I received no refund! Great business model, make cheap plastic parts that break easily, then make it difficult to return them. And even worse, because this company can't get good reviews on their own, they trick customers into lying and giving a positive review! My business will be going to another company in the future and I'd advise whomever reads this to do the same!
26 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words and recommendation! We're glad we could help you find the correct part and make things right quickly. Your satisfaction means a lot to us, and we're always here if you need further assistance. Thanks again for choosing PowerSmart!
I ordered the wrong part for my Power…
I ordered the wrong part for my Power Smart lawnmower. I replied back to their email and got feedback on what I needed to do next to solve my problem. Thanks America Ink.
24 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you for your kind words! We're glad our team could help you get back on track with the right part for your mower. If you ever need further assistance, we’re always here to help. Thanks again for choosing PowerSmart!
Absolutely Not
Not worth the time or money, they ask you to give a 5 star review before making things right and then accuse you of not owning what they sell even with pictures showing the exact model that are not some stock pictures you might find online! Stay far away from the Amerisun/Powersmart brand!
21 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your feedback! We're happy to hear that you received your replacement part quickly and that your weed eater is still performing well after all this time. We truly appreciate your continued support and are always here if you need anything else! 🌟
I have had the chance to use my…
I have had the chance to use my grandmother's new hedge trimmmer. It really does the job! I know she lost her battery for recharging it and has told me that the support services have been very nice and timely with their help in sending her a new one. If I am in the market for a tool, I will surely go to "Power Smart" as my first choice.
25 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for sharing your experience! We're thrilled to hear the hedge trimmer is working well and that our support team was able to assist your grandmother promptly with the replacement battery. It means a lot to know PowerSmart will be your first choice when you're in the market for tools. We truly appreciate your support!
They won't answer their phones,it takes…
They won't answer their phones,it takes days for them to respond.
5 May 2025
Unprompted review
Reply from powersmartusa.com
We're truly sorry for the frustration you've experienced trying to reach us. We understand how important timely support is, and we're working hard to improve our response times across all channels. Your feedback is valuable, and we’re committed to making things right. If your issue is still unresolved, please reach out to us again with your order number—we’re here to help.
I purchased a 20v blower and a string…
I purchased a 20v blower and a string trimmer to use in my rv they both work well in keeping things cleaned up around my rv. I would buy this product again.
19 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind feedback! We're glad to hear that the 20V blower and string trimmer are working well for your RV needs. It’s great to know they’re helping you keep your space tidy. We truly appreciate your support and look forward to serving you again in the future!
My mower and weed eater do exactly what…
My mower and weed eater do exactly what I was in need of. Easy assembly and holds a solid charge.
26 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind review! We're glad to hear that your mower and weed eater are meeting your needs and that the assembly and battery life have worked well for you. If you ever need assistance or have questions in the future, we're here to help. Enjoy your yardwork, and thanks again for choosing PowerSmart! 🌱💪
shipped out defective product which had…
shipped out defective product which had already been returned once. 2 hr wait for tech support and all they could say was we don't work on them ship it back. biggest mistake i have made in awhile, what a waste of time and money
22 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to deal with a repeated issue and delays in support. This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention, and we’re actively reviewing your case to prevent similar situations in the future. If you’re open to it, we’d like the opportunity to make things right — please feel free to reach out to us directly so we can assist you further.
Good Customer Service
I bought a PowerSmart lawn mower 5 years back. The plastic belt housing broke for some reason and so grass was getting stuck in the drive belt and making it come out.
The part was not available on their website anymore for that model. I contacted support through email and they were able to find a compatible part for me to order. They were able to coordinate with the warehouse for my order to get processed.
Although the new part is a little different from the original, it seems to fit.
23 January 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for sharing your experience! We're glad to hear our support team was able to help you find a compatible part, even after several years of use. We really appreciate your patience and understanding with the updated part design. If you ever need further assistance, we're always here to help. Thanks again for choosing PowerSmart!
Great experience
Great experience. They responded right away and i was able to get the fan filter ordered. Thanks so much, you were great!
22 May 2025
Unprompted review
Reply from powersmartusa.com
Thank you so much for your kind words! We're glad to hear you had a great experience and that we were able to assist you quickly with your fan filter order. Your satisfaction means a lot to us, and we’re always here if you need anything else. Thanks again for choosing PowerSmart! 🌟
Do not recommend.
I ordered the bundle for $370 which came with the lawnmower, blower and trimmer. My issue is the trimmer came on and stopped working after 5 seconds. I’ve reached out on multiple occasions about this and I’m constantly getting the run around. They requested videos (I’ve sent 2) showing them that the battery was fully charged and that I was pressing the buttons correctly as instructed. They reply back still saying I need to make sure that the battery is fully charged and that I was pressing the buttons properly. All of that was clearly shown in those videos I sent. Will never shop with this company again!
18 April 2025
Unprompted review
Reply from powersmartusa.com
Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration you've faced. We understand how disappointing it must be to encounter issues with a brand-new product and to feel like your concerns haven’t been properly addressed.
We truly appreciate you taking the time to send the videos—we’ve forwarded them to our technical team for further review. Please know that we’re committed to resolving this for you as quickly as possible. If we are unable to find a solution based on the videos you’ve sent, we will arrange either a replacement or a return, depending on your preference.
Your feedback is invaluable, and we’re using it to improve our communication and service. Thank you for giving us the opportunity to make things right.
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