I bought an Iphone 17 pro 512 gb. Generally ok. There were a lot of personnel walking around shop but checkout account waa very very slow with long queue. Can your power hogsbo ahop improve this? As o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought Dreame robot vacuum - not cheap to start with. It broke before its first birthday. I was told the repair would take max 3 weeks. Had to carry all of it's 10kg together with original pa... See more
Company replied
Yes, Power Market, the electronics, it's very good, I like it, their staff is also very good, they cooperate with everyone, and things are also available at reasonable prices from there, and I will st... See more
Company replied
Very good contact with the staff: explanation, advice, assistance in the procedure of joining to members club. All these factors helped me make my decision to buy an electric shaver. Thank you very m... See more
Company replied
Company details
- Electronics Company
- also in
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electronics Repair Shop
- TV store
Written by the company
Sveriges nya hemelektronikkedja! Vi är här för att utmana marknaden och ändra spelreglerna! Vår prisrobot ger dig den råaste dealen.
Contact info
Lona Knapes gata 1, 421 32, Västra Frölunda, Göteborg, Sweden
- 08 517 66 000
Veckans kampanj
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am so satisfied with the earbuds
I am so satisfied with the earbuds. Thank you so much. 🥰
27 September 2024
Reply from POWER.se - Högsbo
Hej hej,
Tack för att du tagit dig tid att lämna ett omdöme.
Vi arbetar ständigt för att förbättra oss och det är värdefullt för oss att få din feedback.
Vi ser fram emot att hjälpa dig snart igen!😊
Allt gott,
Sara på POWER!⚡
Horrible customer service
We tried for 40 minutes to find staff that can help us. There was no staff around to help or provide gudance. Even the check out registers were left unattended and we had to wait additional time to pay for the item that we had to pick up and carry ourselves. Huge box btw. Horrible customer service.
21 August 2024
Reply from POWER.se - Högsbo
Hi Monika and thank you for your feedback.
We sincerely apologize for the service you experienced during your recent visit. It is unfortunate that there was not enough staff available to assist you and that the checkout process did not work as it should have. We will investigate what went wrong and take action to improve our customer service.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Have a great day,
Sara at POWER!⚡
Clear explanation given by the sales…
Clear explanation given by the sales person to do my purchase quicker.
Good offers and well displayed
18 August 2024
Reply from POWER.se - Högsbo
Hi and thank you for your review! 🙂
We’re glad to hear that you found our salesperson’s explanation clear and our offers attractive. Your feedback is very valuable to us, and we look forward to the opportunity to welcome you back.
Have a great day,
Sara at POWER! ⚡
Min Besök på Power Västra Frölunda
Good and friendly staff and they were able to give good information.
31 July 2024
Reply from POWER.se - Högsbo
Hello,
Thank you so much for your positive feedback!
We’re pleased to hear that you’re satisfied with our customer service. We always strive to provide the best possible service, and your comment means a lot to us.
Best regards,
Emilia on POWER!⚡️
Reply from POWER.se - Högsbo
Hej,
Tack så mycket för ditt fantastiska omdöme! Vi är glada att höra att du är nöjd med din upplevelse hos oss. Din feedback betyder mycket för oss och motiverar oss att fortsätta leverera utmärkt service.
Vi ser fram emot att hjälpa dig igen i framtiden!
Önskar dig en fin dag,
Rafiya på POWER! ⚡️
Bra service
1 July 2024
Reply from POWER.se - Högsbo
Hej,
Stort tack för ditt omdöme, vi strävar alltid efter att ge våra kunder den bästa möjliga upplevelsen och din feedback är värdefull för oss.
Önskar dig en fortsatt trevlig dag!
Med vänliga hälsningar,
Ellen på POWER
EXTREMELY BAD
The experience was unhelpful and lacked proper service. My bad experience started on June 2nd when I purchased three items totaling 1427 SEK with my Turkish card. Although the card payment terminal indicated the transaction was successful ("Godkänd"), they informed me that the purchase was not completed due to a system error and requested that I pay again. Despite my bank having already reserved the amount, I refused to pay a second time, and they did not give me the items, stating that the money would be released back to my account.
On June 4th, I noticed that the bank had indeed deducted the amount. I returned to the shop with my bank statement to collect the items, but they refused despite informing them from the beginning that I was traveling this week, claiming they couldn't verify if the money had been received. After over an hour of discussion and a call to the police for advice, they finally contacted their office in Stockholm to check if the money was received, and I eventually received my items.
The staff were unwilling to do the extra work needed to check the payment status and connect the previous payment to a new purchase document. Instead, they wanted to resolve the issue by returning the money, which would take a week due to the international transaction. Given my upcoming travel which I've informed them from the beginning, I wouldn't have been able to return and address any further issues.
4 June 2024
Reply from POWER.se - Högsbo
Hi there!
We're sorry to hear that your recent shopping experience with us wasn't as smooth as we would have liked. It sounds like there were quite a few issues with your payment, and our staff couldn't resolve the situation satisfactorily.
We have now received information that this was taken further and could be resolved. We've also been informed that we've offered you compensation for this inconvenience.
Thank you again for choosing to inform us of this.
Best regards,
Jolina at POWER! ⚡
Bra service av personal
12 May 2024
Reply from POWER.se - Högsbo
Hej,
Stort tack för ditt omdöme, vi strävar alltid efter att ge våra kunder den bästa möjliga upplevelsen och din feedback är värdefull för oss.
Önskar dig en fortsatt trevlig dag!
Med vänliga hälsningar,
Ellen på POWER
God service
26 April 2024
Reply from POWER.se - Högsbo
Hi!
Thank you so much for your feedback!
We're glad to hear you appreciated our service. We work hard to keep our customers happy.
If you need anything else, just give us a shout!
Have a fantastic day! 😊
Jolina at POWER!
Bra service
16 April 2024
Super service!👍
12 April 2024
Bra personal
8 April 2024
Very long waiting time from placing…
Very long waiting time from placing online order until delivery to the shop. It took 5 days to deliver my Jabra Elite 8.
14 March 2024
Reply from POWER.se - Högsbo
Hi Rushan,
Thank you for your feedback.
We apologize if the waiting time felt long. We want to highlight that our standard delivery time is 2-5 business days, and we're pleased to note that your order of the Jabra Elite 8 was delivered within this timeframe. We always strive to improve our services and take your feedback seriously for future enhancements.
Please feel free to contact us at kundservice@power.se if you have any further questions or need assistance.
Wishing you a great day!
/Jolina at POWER! :)
Excellent service and product.
9 March 2024
Lack of people to help
Lack of people to help. Bought something different since nobody came to help after 20 minutes.
18 February 2024
Wonderful customer service executive I…
Wonderful customer service executive I met with. He just got the job done easily.
7 February 2024
I ordered and paid for two filters but…
I ordered and paid for two filters but only got one.
4 February 2024
Reply from POWER.se - Högsbo
Dear Customer,
We sincerely apologize for the error in your delivery. We understand the importance of receiving the correct item and want to do everything we can to rectify this promptly. Please contact me at kundservice@power.se, and we will arrange an immediate solution.
Wishing you a wonderful day!
Jolina at POWER!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.