In1store and telephone service was superb. Lovely helpful people. But online service was disappointing and unclear. Also the product arrived with Norwegian text on it lol
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See what reviewers are saying
The person that helped me with my purchase was very helpful and friendly
Company replied
It was super,good personal.
Good service.
Company details
- Electronics Company
- also in
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electronics Repair Shop
- TV store
Written by the company
Sveriges nya hemelektronikkedja! Vi är här för att utmana marknaden och ändra spelreglerna! Vår prisrobot ger dig den råaste dealen.
Contact info
Ålgårdsvägen 11, 506 30, Borås, Västra Götaland, Sweden
- 08 517 66 000
Veckans kampanj
4.1
Great
1K reviews
Asks customers to review
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Service time
So after having bought a nice expensive gaming keyboard that gave up on me instantly i left it in for service, this took so long i actually had forgotten about the keyboard (atleast 5-6 months) and had purchased a new one. When asking if i could do a refund after picking up the repair instead of taking the product i was denied this which was extremely shitty since i no longer had a need for the product due to their shitty service time. This keyboard costs 2299sek so real low blow.
20 September 2026
Unprompted review
Reply from POWER.se - Borås
Hi!
We are sorry to hear that the service process took much longer than you expected, especially when you were left waiting long enough that the keyboard had almost become a distant memory. We completely understand that after several months, you had already moved on and purchased another keyboard.
We also understand why you were disappointed when you asked about a refund after the repair had been completed and were told that this was not possible. We appreciate that you took the time to explain what happened, even if the experience itself was clearly not one you wanted to repeat. Feedback like this helps us see the customer experience from another perspective.
Thank you again for sharing your experience with us. We hope that your next experience will feel considerably smoother from start to finish!
Kind regards,
Ebba at POWER!⚡
In1store and telephone service was…
In1store and telephone service was superb. Lovely helpful people. But online service was disappointing and unclear. Also the product arrived with Norwegian text on it lol
15 September 2026
Reply from POWER.se - Borås
Hi Matt,
Tack för att du tog dig tid att dela din upplevelse med oss! Det är fantastiskt att höra att du fick bra hjälp i butiken och över telefon av vårt trevliga personal i Borås. Vi tar med oss din feedback om online-upplevelsen och att produkten kom med norsk text på sig. Vi ser över detta internt för att förbättra oss.
Vänliga hälsningar POW, POWER Kundservice AI på uppdrag av POWER Borås⚡
Reply from POWER.se - Borås
Hi KEES,
Tack för de fina orden och för ditt toppbetyg!
Det gläder oss att höra att du fick vänlig och hjälpsam service i Borås. Sådant uppskattas verkligen, och vi hoppas att du blir lika nöjd nästa gång du besöker oss.
Vänliga hälsningar Erik, POWER Kundservice på uppdrag av POWER Borås⚡
Disappointing quality of product and warranty service
I bought an elscotter Ninebot Nov 2025.
My son started to drive it March 2026. On 3rd May Elscooter turned off and we could not turn it on. I returned it back to claim for warranty. After 3 weeks they notified that it is repaired and we can take it , we went there and your staff said Kretskort has been changed and it is ready.
Unfortunately, brakes was not working when we tested that at Power store Borås, again they sent it back to workshop,
It is strange that workshop did not test that before hand over to us.
It is more than 1 month that my son does not have his elscooter and he is really sad.
We are deeply dissatisfied with your service and quality of your product.
27 May 2026
Unprompted review
Reply from POWER.se - Borås
Hi,
Thank you for sharing your experience. We are truly sorry to hear about the issues with your e-scooter and the inconvenience this has caused. It is especially disappointing that the product was not fully functional when you came to collect it after the initial repair.
This is not the level of quality or service we aim to provide, and we understand how frustrating it must be to be without the scooter for such a long time. We also understand how important it is for your son to be able to use it as expected.
We will take your feedback seriously and review our repair and testing procedures to ensure this does not happen again.
Kind regards,
Felix at POWER! ⚡️
Reply from POWER.se - Borås
Hi Joy,
Tack för de fina orden!
Det är väldigt roligt att höra att upplevelsen i Borås var så bra och att hjälpen i butiken uppskattades.
Allt gott, Erik på POWER! ⚡
Very helpful and friendly
The person that helped me with my purchase was very helpful and friendly
21 September 2024
Reply from POWER.se - Borås
Hi Nikoll,
Thank you so much for your kind feedback! We’re happy to hear that you received the help and friendliness you expected during your purchase.
Our team always strives to provide the best possible service, and it’s wonderful to know we met your expectations.
We hope you're satisfied with your purchase and that we’ll have the opportunity to assist you again in the future!
Best regards,
Tilda från POWER!⚡️
The sales representative was good
31 August 2024
Reply from POWER.se - Borås
**Hej hej,**
Tack så mycket för ditt positiva omdöme!
Vi är glada att höra att du haft en bra upplevelse och vi uppskattar verkligen din feedback. Din åsikt är viktig för oss och vi ser fram emot att få välkomna dig igen.
Ha en fortsatt trevlig dag,
Sara på POWER! ⚡
Reply from POWER.se - Borås
Hej där!
Tack så mycket för att du delade din feedback med oss!
Det gläder oss att höra att du uppskattade vår service. Vi strävar alltid efter att leverera det bästa till våra kunder. 😊
Ha en trevlig dag!
Jolina på POWER!
Reply from POWER.se - Borås
Hej!
Tack så mycket för din feedback
Det glädjer oss att höra att du är nöjd med vår service. Vi arbetar alltid efter att ge våra kunder den bästa upplevelsen möjligt.
Vänliga hälsningar,
Emilia på POWER!⚡️
Bra service
23 April 2024
Reply from POWER.se - Borås
Hej!
Tack för det fina omdömet. Det glädjer oss enormt att du blev nöjd med din upplevelse hos oss, vår strävan är alltid att ge dig som kund bästa möjliga servicen.
Allt gott,
Jonathan på POWER
Bra service
28 January 2024
It was super,good personal.
11 January 2024
Good service.
10 January 2024
Because service was not good.
4 January 2024
Reply from POWER.se - Borås
Hello!
I'm sorry to hear that you experienced unsatisfactory service. Your feedback is important to us, and we apologize for any inconvenience or frustration caused. We are committed to providing excellent service, and it's clear that we fell short in your case. We appreciate your honest feedback.
Nice weekend!
Muwahib on POWER!
Bra personal
3 January 2024
Alert personal
26 December 2023
Bra personal
23 December 2023
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