I met with zakaria he was a good guy the way he explained it wad very proffesionally. Teally appreciated🙌🏻 keep it up!
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I met with zakaria he was a good guy the way he explained it wad very proffesionally. Teally appreciated🙌🏻 keep it up!
Company replied
I opted to purchase via click & collect. I went to the store after receiving the message that my order was ready. I had to wait a long time for the staff to find my order. When I got home, I found out... See more
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Although there was some difficulty finding my Click and Collect order, staff were willing to spend time helping t correct the error. I left with my item but was not told about Duty free refunds. Whe... See more
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I bought a Oral B IQ10 that was registered in their "tilbudsavis" it cost 2299kr and when I got home and open it the only thing in the box was a opened used mouthwash. They did exchange it for one t... See more
Company replied
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Rødovre Centrum 90, 2610, Rødovre, Denmark
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Did click and collect, and thought it would go quickly while I was in the shop. Well, at first I was told by the cashier I needed to go to a different part of the shop to collect and pay. Then I stood in line for 30 min, and once I got help, that in itself took 10 min and a lot of questions about extra insurance and “deals of making the item cheaper”. No, I simply want my AirPods that I ordered, and that’s it. It was such a bad experience. The product itself is as expected, but if I order things for collection online, I expect it to be quicker than actually being in store and picking it out.

Reply from POWER.dk - Rødovre
Big scam is playing by rodovre power, didn't deliver gorenje-wna14ads, I visited yesterday again and still selling me cheaper washing machine (3000dk) by saying, it's better than gorenje-wna14ads, is there any complaint center where I go, they making people fool, taking many order for products that they don't have in the stock and then selling cheaper products on same price

Reply from POWER.dk - Rødovre
I recently had a very unsatisfactory experience with Power. During the Black Friday sale, I made a purchase and was persuaded by their staff to switch my electricity to OK and broadband to Telmore. I was assured that Power would handle the entire transfer process. However, this did not happen as promised.
To my dismay, both the old and new service providers billed me for a month, resulting in double charges for both electricity and broadband. This unexpected financial burden was contrary to the savings I was anticipating from the Black Friday deal.
When I reached out to Power’s support team for assistance, their response was disappointing. Despite their initial assurance and encouragement in changing my service providers, they stated they couldn't help with the situation. This lack of support and accountability is concerning and reflects poorly on their customer service.
I am sharing this experience to caution others and to express my dissatisfaction with how Power handles their customer service and support. A company should stand behind its promises and provide effective solutions when problems arise, especially those caused by their own actions or advice.

Reply from POWER.dk - Rødovre
I had booked a Samsung microwave oven on October 28, 2023, with the understanding that it would be delivered by December 12, 2023 (order no. 0018340). However, upon contacting customer service on 15, December 2023, I received an SMS notifying me that I would have to wait until December 28, 2023. Sorry, this is completely unacceptable.
In the first place, my question is, why did you advertise the product if you could not arrange it on the sale day? Why did not inform me earlier that you could not deliver the product on the promised date? This situation reflects poor supply chain management, for which, as a customer, I should not be held responsible.
In frustration, I decided to cancel the order, but I have yet to receive information on how and when I will be refunded. This lack of communication adds to the overall dissatisfaction with the entire experience. Next time, I will think twice to book a product.

Reply from POWER.dk - Rødovre
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