Altid god for et godt tilbud og value for money, not so good for deres upsale, som godt kan være træls og lidt for insisterende.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Huge discount on my product because of Odense 10 year anniversary, I received the product 4 days later, Very fast, arrived 1 day earlier than expected, had the option to pick up at GLS package station... See more
Company replied
Click and collect service very disappointing. Several staff behind the counter only a few dealing with customers. Rest engaged in conversations with themselves. Had to wait over 10 minutes to be ser... See more
Company replied
Bengamin was one of the best salesperson I've seen, most informed, knowledgeable and friendly. He knew detailed information about each and every appliances. He is an asset to any bussines. Best price!... See more
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Ørbækvej 75, 5220, Odense SØ, Denmark
- 70338080
3.9
Great
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
God support til installationen fra…
God support til installationen fra kundeservice, en chatbot ganske vist, men ret effektiv.
29 April 2026
Reply from POWER.dk - Odense
Hej Bjarne,
Mange tak for de flotte ord.
Det er virkelig godt at høre, at hjælpen til installationen fungerede godt, og at chatten var effektiv.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
Altid god for et godt tilbud og value…
Altid god for et godt tilbud og value for money, not so good for deres upsale, som godt kan være træls og lidt for insisterende.
28 April 2026
Reply from POWER.dk - Odense
Hej Carsten,
Tak for den flotte anmeldelse og for den ærlige feedback.
Det er virkelig godt at høre, at der opleves gode tilbud og god værdi for pengene.
Bemærkningen om mersalg er også værdifuld. Det skal gerne føles hjælpsomt og relevant, ikke for insisterende.
All the best, Erik at POWER! ⚡
After spending nearly 6000kr I was…
After spending nearly 6000kr I was charged for a bag which kinda an insult!
18 April 2026
Reply from POWER.dk - Odense
Hi Steven,
Thank you for your review. I’m sorry to hear that you had a negative experience regarding the charge for a bag after your purchase. I understand that this can feel frustrating, especially after spending a larger amount.
In Denmark, it has become mandatory by law to charge for plastic carrier bags, as part of an effort to reduce plastic consumption and encourage more sustainable choices. Because of this regulation, bags are not included for free, even with larger purchases.
That said, I do understand your reaction, and I’m sorry that this left you with a poor impression of your visit. Your feedback is appreciated and helps us improve how we communicate this to customers going forward.
Wishing you a nice day.
Best regards,
Astrid/POWER
Great price for washer and dryer
Great price for washer and dryer. Easy transaction. Delivery when promised.
Would definitely use again.
7 April 2026
Reply from POWER.dk - Odense
Hi Sid,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du var tilfreds med både prisen på vaskemaskine og tørretumbler samt den nemme transaktionsproces. Vi er glade for, at leveringen kom som lovet, og at du vil overveje at handle hos os igen. Din positive feedback betyder meget for os!
Alle de bedste, Erik hos POWER! ⚡
Disappointing click and collect service.
Click and collect service very disappointing. Several staff behind the counter only a few dealing with customers. Rest engaged in conversations with themselves. Had to wait over 10 minutes to be serve.
Experienced exactly the same the last time I use click and collect at Power, will not be using click and collect service again.
31 March 2026
Reply from POWER.dk - Odense
Hej Paul
Thank you for your review. We’re sorry to hear about your experience with Click & Collect, especially having to wait while staff were available but not assisting customers. That’s certainly not the level of service we aim to provide.
We completely understand your frustration, particularly as you’ve experienced the same situation before. Click & Collect should be a quick and efficient process, and it’s clear that we did not meet that expectation in your case.
Your feedback is very important to us, and we will take it onboard to improve both staff availability and the overall customer flow at collection points.
You are wished a lovely day.
Best regards,
Astrid/POWER
New laptop not covered by warranty!!!
I bought a new laptop from the Odence branch, and 40-45 days later the laptop stoped detacting the SSD, and I tried to find a soulotion to fix it (without desmbaling or anything), turn it off and on, leave the battary to run out and turn it on without power cable but nothing worked. so I took it to them and told them if it's possibale I need my data and we agreed on that. So after a while, they contacted me and said the SSD need to be rest and the files can't be recovered! So I agreed (so it's a hardware issue, otherwise they could've just recovered my data). Days pass, and they reached out to me that it is ready to pick up, but I told them to ship it as I have the right for a free return shipping, to be surprised that they are asking for "handling fees" 580 kr !!!!! And when I refused to pay anything as it is under warranty, they said that I had signed a paper stating that software issues are not covered!! while they themselves stated that it is a hardware issue!! after back and forth with them, they kept teling me it's a software thing ( I am a bit of into this kind of stuff and I know for a fact it's not a software issue), this might sound a bit redclues but I really can't afford that kind of money and I shoud not pay it as it's still under warranty!!
They keep saying the handling fees are for the service centre that handled the laptop, so I went and looked it up and surprise, surprise, it's "conmodo" located in Sweden with a 2.0 review score on here, and it says it's located in Norway!!! So go figure.
I thought this was a well-known company that would have a decent warranty, but apparently it's just a scam.
NEVER DEALING WITH THEM AGAIN AND WILL SPREAD THE WORD AROUND.
4 February 2026
Unprompted review
Reply from POWER.dk - Odense
Hi Mohamed,
Thank you for taking the time to share your experience.
I’m really sorry for the whole situation with your laptop – from the SSD issue and the loss of your data to the confusion and disagreement around the handling fee. That is absolutely not the kind of customer experience we want to give, especially on a relatively new product that’s still under warranty. I completely understand your frustration and disappointment with how everything has turned out.
Best regards
POWER / Christian
Good service highly recommended
16 February 2026
Reply from POWER.dk - Odense
Hi customer,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en god oplevelse med vores service i Odense. Vi sætter stor pris på din anbefaling og er glade for, at vi kunne leve op til dine forventninger.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Odense
Hi Mutaru,
Tak for din positive anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service i Odense. Din feedback betyder meget for os, og det motiverer hele vores team til at fortsætte med at levere den bedste service muligt.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Odense
Hej Shahram,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du synes POWER er perfekt. Din positive feedback betyder rigtig meget for os og motiverer os til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
I feel I wasted my life ordering from…
I feel I wasted my life ordering from the online store. I ordered an item to be delivered to their store. Took 20 days. Passed around their AI chat and human customer service, the customer service didn't even bother to write with capital letters after dots. Tried to get in contact with the store, promised a 48 hour response. Of course that's a lie and they actually never responded. Tried to cancel, they say the store will contact. Ofc the store never contacted me. So they stole my money easily just like that
10 January 2026
Unprompted review
Reply from POWER.dk - Odense
Hi😊
Thank you for your review!
I'm really sorry to hear about your experience 😔 Waiting 20 days for a click & collect order, being passed around between AI chat and customer service, and then not receiving the promised responses from the store - that's definitely not the experience you should have had.
I completely understand your frustration, especially when you tried to cancel and still didn't hear back. That's not acceptable at all 💙
I've passed your feedback on so we can improve our communication and follow-up processes 🙏
If your case is still not resolved, or if you haven't received your item or refund, please contact us at review@power.dk so we can get this sorted out for you!
Best regards
Muhammed POWER Costumerservice
Physical stores are a customer's nightmare
Every visit to any physical POWER store always ends up being way longer than it has to. Even if I know what I want to buy and I have 0 questions somehow I get sent around various queues. Chaotic, lack of systems, completely undertrained staff that doesn't know half the products they have available. Even this time, when I picked up an online order that was paid for in advance they somehow managed to turn it into a 30 minute ordeal and made me visit 3 separate counters. I hate going there.
17 January 2026
Reply from POWER.dk - Odense
Hi Adrian
Thank you for your review and for sharing your experience. We’re really sorry to hear this. We completely understand how frustrating it must be to have a simple visit or Click & Collect order turn into a long, confusing process, with multiple queues and unprepared staff. That is certainly not the experience we want our customers to have.
Your feedback is very important to us, and we will take it on board to improve staff training, store organization, and the handling of online orders to ensure a smoother and faster experience in our physical stores.
We wish you a lovely day.
Best regards,
Astrid/POWER
Hello
Hello, I'm Gabriel, I'm very disappointed with you. This is the first and last time I've ever ordered from Power.dk online. You get what you bought very late and by the way, where is the PC Controller I bought, not even an email so I can pick it up. Shame
5 January 2026
Reply from POWER.dk - Odense
Hello Gabriel,
Thank you for your review. We’re very sorry to hear about your experience. We completely understand your frustration with the delayed delivery and the lack of information regarding your PC controller. This is certainly not the experience we want our customers to have.
We hope that your order has now been resolved, but if not, please contact us so we can follow up and make sure you receive your items as soon as possible.
We wish you a pleasant day.
Best regards
Astrid/POWER
Helt urimeligt at skulle vente 45 min…
Helt urimeligt at skulle vente 45 min for at afhente en telefon i click and collect
30 December 2025
Reply from POWER.dk - Odense
Hej Pia
Tak for din anmeldelse. Vi er kede af at høre om den oplevelse, du havde med Click & Collect – det er bestemt ikke den standard, vi ønsker for vores kunder. Vi forstår, hvor frustrerende det må have været at skulle vente 45 minutter for at afhente din telefon, især når man forventer en hurtig og nem afhentning.
Vi sætter pris på, at du deler din oplevelse, da det hjælper os med at forbedre vores Click & Collect-proces, så ventetiden kan blive kortere og afhentningen mere smidig fremover.
Du ønskes en dejlig dag.
De bedste hilsner, Astrid/POWER
Reply from POWER.dk - Odense
Hi Oleksandr,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du var tilfreds med vores hurtige og gode arbejde. Vi sætter stor pris på din positive feedback.
All the best, Erik at POWER! ⚡
Power is great
Power never fails me. Always good experience and always good products.
26 November 2025
Reply from POWER.dk - Odense
Hi Erik,
Tak for din fantastiske anmeldelse! Det varmer virkelig at høre, at du altid har gode oplevelser hos os og er tilfreds med vores produkter. Din loyalitet betyder meget for os.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Odense
Hi Inna,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse med vores hurtige og kvalitetsservice. Vi sætter stor pris på din feedback og er glade for, at vi kunne leve op til dine forventninger.
Alt det bedste, Erik hos POWER! ⚡
Waiting to collect item was much to…
Waiting to collect item was much to long and system seems to be wrong with one man having to go and collect items leaving a customers waiting
19 November 2025
Reply from POWER.dk - Odense
Hi A Satisfied,
Tak for din feedback om din oplevelse i vores butik i Odense. Det lyder frustrerende at skulle vente så længe på at få udleveret din vare.
Vi sætter stor pris på, at du tager dig tid til at dele din oplevelse med os. Din feedback hjælper os med at forbedre vores service.
Hvis du har brug for yderligere hjælp eller har specifikke spørgsmål til din ordre, kan du kontakte vores kundeservice direkte, så vores specialister kan hjælpe dig videre.
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Odense
Hej Ana,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service i Odense. Din positive feedback betyder meget for os og motiverer vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
Awesome thanks it has arrived on time
3 November 2025
Reply from POWER.dk - Odense
Hi Mosah,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at din ordre ankom til tiden, og at du er tilfreds med din oplevelse hos POWER. Din positive feedback betyder meget for os og motiverer os til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.