It took me a half an hour to pick up a click and collect because no one wants to do a job outside their department. Crazy poor customer service.
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See what reviewers are saying
I was met with a big and contagious smile from Tomasio, who was eager to help me look for new white goods. He definitely knows his trade, and pointed me in the right direction of the oven a... See more
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I was in Power in Lyngby today, was serviced by Dhurgam S., he is a very polite and profesional worker, answered all of my 100 questions, regarding GoPro, new phone and problems regarding my computer.... See more
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There was some issue with my order and because they could not provide what I had ordered I received the newest version of the item I had ordered (which was much more expensive). Super god service, can... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Klampenborgvej 215A, 2800, Kongens Lyngby, Denmark
- 70338080
3.8
Great
5K reviews
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It took me a half an hour to pick up a…
It took me a half an hour to pick up a click and collect because no one wants to do a job outside their department. Crazy poor customer service.
18 October 2026
Reply from POWER.dk - Lyngby
Hi Dale,
Thank you for sharing your experience with us. It is unfortunate to hear that your click and collect pickup at our Lyngby store took half an hour because staff were unwilling to assist outside their department — that is not the level of service we aim to provide. Good service and helpful follow-up are important to us, and your feedback highlights an area where we clearly need to do better. We will take this feedback further internally and review the pickup routines and staff responsiveness at the Lyngby store to ensure a smoother experience going forward. We hope to have the opportunity to provide you with a much better experience next time you visit us 🤝
Med venlig hilsen POW, POWERs AI-assistent
Very good service and got help in many…
Very good service and got help in many states. Noel, he is a very good person.
15 October 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi Mahmudul Hasan,
Mange tak for din fantastiske anmeldelse og de fem stjerner! Det er fantastisk at høre, at du fik god hjælp og en positiv oplevelse i vores butik. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Reply from POWER.dk - Lyngby
Hi PF,
Mange tak for din anmeldelse og for at tage dig tid til at dele din oplevelse med os. Det er dejligt at høre, at din sag blev løst hurtigt, men jeg forstår godt, at det var irriterende, at du selv skulle følge op på det. Vi tager din feedback til os og vil se på, hvordan vi kan blive endnu bedre til at holde dig opdateret uden, at du behøver at rykke os.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Reply from POWER.dk - Lyngby
Hi awet,
Mange tak for din fantastiske vurdering og de gode ord! Det glæder os virkelig at høre, at alt er gået godt. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os. Vi håber at se dig igen snart i POWER Lyngby.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Reply from POWER.dk - Lyngby
Hej Benjamin,
Mange tak for den fantastiske anmeldelse og de fem stjerner! Det glæder os at høre, at du har haft en god oplevelse hos os i Lyngby. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og vi håber at byde dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Anton best seller in the seller in the…
Anton best seller in the seller in the world! Patientand caring for Power clients!
13 September 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi Benigne Munezero,
Mange tak for din fantastiske anmeldelse og de fem stjerner! Det er fantastisk at høre om din oplevelse i vores Lyngby-butik. Vi sætter stor pris på din ros, og det glæder os virkelig, at du har haft en så god oplevelse. Vi håber at se dig igen snart!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Yuo have good dealing.
9 September 2026
Reply from POWER.dk - Lyngby
Hi Muhsen,
Mange tak for den fantastiske 5-stjernede anmeldelse! Det glæder os virkelig at høre, at du har haft en god oplevelse hos os i Lyngby. Vi sætter stor pris på din tid og dit feedback, og det motiverer os til at fortsætte med at levere en god service hver dag. Vi håber at se dig igen snart i butikken!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Reply from POWER.dk - Lyngby
Hej NIels Maltbæk,
Mange tak for din fantastiske vurdering og de venlige ord om Silas! Det er altid dejligt at høre, når man får god betjening og nyttig information i vores butik i Lyngby. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og vi glæder os til at byde dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
An absolute waste of time
I ordered a washing machine with installation from Lyngby store. I was told as long as there is a washing machine is installed, they can take it away and install the new one. Their team showed up with the machine and made some excuses about water and insurance and told me that they cannot install it. They tried to leave the machine and asked me to arrange the installation with another certified installer myself. I told them this was not our agreement so they took away the machine, promising to contact the store. Since then, I have contacted Power support twice. The first time, I was told "RTC is not authorised to install this becasue of the electrics" that is not what the installers told me. Also I was promised the store is informed. After a couple of days and no actions, I contacted Power again and I was told this time the store manager is informed! How privileged I should feel! I am yet to see any action from the store.
Update: I wish I could remove that one star too. It is impossible to communicate with Power. After another push, they sent me an email with an offer to refund the installation and deliver the machine without the installation that they promised and I paid for. It is insulting.
22 August 2026
Reply from POWER.dk - Lyngby
Hi Ali,
Thank you for sharing your experience with us. It is frustrating to order a washing machine with installation and then have the delivery team unable to complete the installation, especially when the reasons given seem to differ between the installers on-site and the support team afterward. 😊
We understand how disappointing it is to follow up multiple times and still not see any concrete action from the store. That is not the level of follow-up we aim for, and we appreciate you making us aware of it. 💬
We will review the communication around installation agreements, the handling of your case by the support team, and the follow-up routines at the Lyngby store to understand where things went wrong. 🤗
Kind Regards POW, POWERs AI assistant
Reply from POWER.dk - Lyngby
Hej Karin,
Mange tak for den fantastiske 5-stjernede anmeldelse! Det er en fornøjelse at læse, at du havde en super oplevelse i vores Lyngby-butik med venlig og klog ekspedition. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os og andre. Sådanne anmeldelser betyder rigtig meget for os og motiverer os til at fortsætte med at levere god service hver dag. Vi håber at se dig igen snart i POWER Lyngby!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Reply from POWER.dk - Lyngby
Hi Wahid,
Mange tak for den fantastiske anmeldelse og fem stjerner! Det er en fornøjelse at høre, at du har haft en god oplevelse hos os i Lyngby. Vi sætter stor pris på, at du tog dig tid til at dele din tilfredshed, og det motiverer os til at fortsætte med at levere god service hver dag. Vi håber at se dig igen snart i butikken.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Super god og professionelt service af…
Super god og professionelt service af Shadi. Support på mobilen
21 August 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hej Farzana,
Mange tak for din fantastiske 5-stjernede anmeldelse! Det er en fornøjelse at læse, at du havde en super god og professionel oplevelse hos os i Lyngby. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os. Din feedback betyder rigtig meget for os og motiverer os til at fortsætte med at levere god service hver dag. Vi håber at byde dig velkommen igen i POWER Lyngby en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
A very able seller
A very able seller. Professional and quick. Thank you Anton
19 August 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi susanne,
Mange tak for din fantastiske anmeldelse! Det er altid en fornøjelse at høre om gode oplevelser hos os i POWER Lyngby. Det lyder som om, du har fået en rigtig god og professionel betjening af Anton, og vi sætter stor pris på, at du tog dig tid til at dele det. Vi glæder os til at byde dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Reply from POWER.dk - Lyngby
Hi Md Homayun Kabir,
Mange tak for den fantastiske anmeldelse og de fem stjerner! Det glæder os virkelig at høre, at du har haft en god oplevelse hos os i Lyngby. God service er noget, vi altid stræber efter at levere, så det er fantastisk at høre, at det faldt i god jord hos dig. Vi håber, at vi byder dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Tak Yassin
Tak Yassin! You’re very kind and helpful! See you next time :)
15 August 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hej Maria,
Mange tak for den fantastiske anmeldelse og de venlige ord! Det glæder os altid at høre, at du har haft en god oplevelse hos os i Lyngby. Vi sætter stor pris på din tid og dit besøg, og vi ser frem til at byde dig velkommen igen en anden gang. Hav en fortsat god dag!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Yasmin gjorde det godt!
15 August 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hej Tobias,
Mange tak for den fantastiske 5-stjernede anmeldelse! Det er en fornøjelse at høre, at Yasmin gjorde det så godt og leverede en oplevelse, der fortjener topkarakter. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse hos os i Lyngby.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Fun shopping in Power
I had so much fun shopping in Power. The staff are so kind and helpful. The staff even offer us something to drink because we wait for a little while since there is a lot of costumer that time. But overall, it is 10/10 for me. ⭐️⭐️⭐️⭐️⭐️
9 August 2026
Reply from POWER.dk - Lyngby
Hi ané,
Tusind tak for din flotte anmeldelse. Det glæder os meget at høre, at du havde en sjov og god oplevelse i POWER Lyngby, og at du følte dig godt taget imod under besøget.
Det er skønt at høre, at hjælpsomheden og den gode stemning gjorde indtryk. Sådan en oplevelse betyder meget.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Reply from POWER.dk - Lyngby
Hej Søren,
Tak for din anmeldelse. Vi er kede af at høre, at du oplevede en meget lang ventetid på at blive betjent. Det er selvfølgelig frustrerende at bruge unødvendig tid på at vente, når man besøger et af vores varehuse.
Vi beklager den dårlige oplevelse og håber, at vi ved dit næste besøg kan give dig en hurtigere og mere imødekommende betjening.
Tak fordi du tog dig tid til at dele din feedback – den tager vi med videre til intern efterretning.
Du ønskes en dejlig dag.
De bedste hilsner,
Astrid/POWER
Det var en god service.
2 August 2026
Reply from POWER.dk - Lyngby
Hej Zeynab,
Tak for de flotte ord. Det er dejligt at høre, at du havde en god oplevelse og fik god service i Lyngby.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
3 mistakes on 1 order
I booked click & collect a pink macbook neo 512GB for my child on Friday. When I went to collect it, I have experienced POWER's 3 mistakes: 1. The staff gave me a blue one and when I showed him my order confirmation, he showed me my order on their system was changed to blue somehow. Then he went away and found a pink one for me and asked various questions re mobile, electricity, insurance, etc., which I only said no to. But when I got home and luckily before my child opened the box, he noticed the one was with only 256GB! Also I received an email from Power saying I have been subscribed to a netbeskyttelse abonnement, which I never said yes. So I had to drive to Power again and asked for the right product and to be removed from the netbeskyelse abonnement. Again the same staff just said sorry they had a terrible system.... I tested by asking whether I would be compensated with a free gift for their mistakes which cost me time and money, he said only a Macbook cover at half price.
It was lucky my child noticed the mistake before opening the box, otherwise I don't know whether it means we would have to take the one with 256GB. 1 mistake is acceptable since we are all humans, but 3 on one single order reveals something deeper...
31 July 2026
Reply from POWER.dk - Lyngby
Hi Zheng,
Tak for din anmeldelse. Det lyder som en frustrerende oplevelse med både forkert farve, forkert kapacitet og en tilmelding, du ikke havde sagt ja til.
Det var godt, at fejlen med 256GB blev opdaget, før produktet blev taget i brug.
Hvis abonnementet stadig fremgår, eller hvis noget på ordren fortsat ikke stemmer, kan du kontakte kundeservice på [kundeservice@power.dk](mailto:kundeservice@power.dk) eller 70 33 80 80, så det kan blive afklaret.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
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