I was met with a big and contagious smile from Tomasio, who was eager to help me look for new white goods. He definitely knows his trade, and pointed me in the right direction of the oven a... See more
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I ordered a washing machine with installation from Lyngby store. I was told as long as there is a washing machine is installed, they can take it away and install the new one. Their team showed up wit... See more
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I was in Power in Lyngby today, was serviced by Dhurgam S., he is a very polite and profesional worker, answered all of my 100 questions, regarding GoPro, new phone and problems regarding my computer.... See more
Company replied
I booked click & collect a pink macbook neo 512GB for my child on Friday. When I went to collect it, I have experienced POWER's 3 mistakes: 1. The staff gave me a blue one and when I showed him my o... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Klampenborgvej 215A, 2800, Kongens Lyngby, Denmark
- 70338080
3.8
Great
4K reviews
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Reply from POWER.dk - Lyngby
Hej NIels Maltbæk,
Mange tak for din fantastiske vurdering og de venlige ord om Silas! Det er altid dejligt at høre, når man får god betjening og nyttig information i vores butik i Lyngby. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og vi glæder os til at byde dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
An absolute waste of time
I ordered a washing machine with installation from Lyngby store. I was told as long as there is a washing machine is installed, they can take it away and install the new one. Their team showed up with the machine and made some excuses about water and insurance and told me that they cannot install it. They tried to leave the machine and asked me to arrange the installation with another certified installer myself. I told them this was not our agreement so they took away the machine, promising to contact the store. Since then, I have contacted Power support twice. The first time, I was told "RTC is not authorised to install this becasue of the electrics" that is not what the installers told me. Also I was promised the store is informed. After a couple of days and no actions, I contacted Power again and I was told this time the store manager is informed! How privileged I should feel! I am yet to see any action from the store.
Update: I wish I could remove that one star too. It is impossible to communicate with Power. After another push, they sent me an email with an offer to refund the installation and deliver the machine without the installation that they promised and I paid for. It is insulting.
22 August 2026
Reply from POWER.dk - Lyngby
Hi Ali,
Thank you for sharing your experience with us. It is frustrating to order a washing machine with installation and then have the delivery team unable to complete the installation, especially when the reasons given seem to differ between the installers on-site and the support team afterward. 😊
We understand how disappointing it is to follow up multiple times and still not see any concrete action from the store. That is not the level of follow-up we aim for, and we appreciate you making us aware of it. 💬
We will review the communication around installation agreements, the handling of your case by the support team, and the follow-up routines at the Lyngby store to understand where things went wrong. 🤗
Kind Regards POW, POWERs AI assistant
Reply from POWER.dk - Lyngby
Hej Karin,
Mange tak for den fantastiske 5-stjernede anmeldelse! Det er en fornøjelse at læse, at du havde en super oplevelse i vores Lyngby-butik med venlig og klog ekspedition. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os og andre. Sådanne anmeldelser betyder rigtig meget for os og motiverer os til at fortsætte med at levere god service hver dag. Vi håber at se dig igen snart i POWER Lyngby!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Reply from POWER.dk - Lyngby
Hi Wahid,
Mange tak for den fantastiske anmeldelse og fem stjerner! Det er en fornøjelse at høre, at du har haft en god oplevelse hos os i Lyngby. Vi sætter stor pris på, at du tog dig tid til at dele din tilfredshed, og det motiverer os til at fortsætte med at levere god service hver dag. Vi håber at se dig igen snart i butikken.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Super god og professionelt service af…
Super god og professionelt service af Shadi. Support på mobilen
21 August 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hej Farzana,
Mange tak for din fantastiske 5-stjernede anmeldelse! Det er en fornøjelse at læse, at du havde en super god og professionel oplevelse hos os i Lyngby. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os. Din feedback betyder rigtig meget for os og motiverer os til at fortsætte med at levere god service hver dag. Vi håber at byde dig velkommen igen i POWER Lyngby en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
A very able seller
A very able seller. Professional and quick. Thank you Anton
19 August 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi susanne,
Mange tak for din fantastiske anmeldelse! Det er altid en fornøjelse at høre om gode oplevelser hos os i POWER Lyngby. Det lyder som om, du har fået en rigtig god og professionel betjening af Anton, og vi sætter stor pris på, at du tog dig tid til at dele det. Vi glæder os til at byde dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Reply from POWER.dk - Lyngby
Hi Md Homayun Kabir,
Mange tak for den fantastiske anmeldelse og de fem stjerner! Det glæder os virkelig at høre, at du har haft en god oplevelse hos os i Lyngby. God service er noget, vi altid stræber efter at levere, så det er fantastisk at høre, at det faldt i god jord hos dig. Vi håber, at vi byder dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Tak Yassin
Tak Yassin! You’re very kind and helpful! See you next time :)
15 August 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hej Maria,
Mange tak for den fantastiske anmeldelse og de venlige ord! Det glæder os altid at høre, at du har haft en god oplevelse hos os i Lyngby. Vi sætter stor pris på din tid og dit besøg, og vi ser frem til at byde dig velkommen igen en anden gang. Hav en fortsat god dag!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Yasmin gjorde det godt!
15 August 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hej Tobias,
Mange tak for den fantastiske 5-stjernede anmeldelse! Det er en fornøjelse at høre, at Yasmin gjorde det så godt og leverede en oplevelse, der fortjener topkarakter. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse hos os i Lyngby.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Fun shopping in Power
I had so much fun shopping in Power. The staff are so kind and helpful. The staff even offer us something to drink because we wait for a little while since there is a lot of costumer that time. But overall, it is 10/10 for me. ⭐️⭐️⭐️⭐️⭐️
9 August 2026
Reply from POWER.dk - Lyngby
Hi ané,
Tusind tak for din flotte anmeldelse. Det glæder os meget at høre, at du havde en sjov og god oplevelse i POWER Lyngby, og at du følte dig godt taget imod under besøget.
Det er skønt at høre, at hjælpsomheden og den gode stemning gjorde indtryk. Sådan en oplevelse betyder meget.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Reply from POWER.dk - Lyngby
Hej Søren,
Tak for din anmeldelse. Vi er kede af at høre, at du oplevede en meget lang ventetid på at blive betjent. Det er selvfølgelig frustrerende at bruge unødvendig tid på at vente, når man besøger et af vores varehuse.
Vi beklager den dårlige oplevelse og håber, at vi ved dit næste besøg kan give dig en hurtigere og mere imødekommende betjening.
Tak fordi du tog dig tid til at dele din feedback – den tager vi med videre til intern efterretning.
Du ønskes en dejlig dag.
De bedste hilsner,
Astrid/POWER
Det var en god service.
2 August 2026
Reply from POWER.dk - Lyngby
Hej Zeynab,
Tak for de flotte ord. Det er dejligt at høre, at du havde en god oplevelse og fik god service i Lyngby.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
3 mistakes on 1 order
I booked click & collect a pink macbook neo 512GB for my child on Friday. When I went to collect it, I have experienced POWER's 3 mistakes: 1. The staff gave me a blue one and when I showed him my order confirmation, he showed me my order on their system was changed to blue somehow. Then he went away and found a pink one for me and asked various questions re mobile, electricity, insurance, etc., which I only said no to. But when I got home and luckily before my child opened the box, he noticed the one was with only 256GB! Also I received an email from Power saying I have been subscribed to a netbeskyttelse abonnement, which I never said yes. So I had to drive to Power again and asked for the right product and to be removed from the netbeskyelse abonnement. Again the same staff just said sorry they had a terrible system.... I tested by asking whether I would be compensated with a free gift for their mistakes which cost me time and money, he said only a Macbook cover at half price.
It was lucky my child noticed the mistake before opening the box, otherwise I don't know whether it means we would have to take the one with 256GB. 1 mistake is acceptable since we are all humans, but 3 on one single order reveals something deeper...
31 July 2026
Reply from POWER.dk - Lyngby
Hi Zheng,
Tak for din anmeldelse. Det lyder som en frustrerende oplevelse med både forkert farve, forkert kapacitet og en tilmelding, du ikke havde sagt ja til.
Det var godt, at fejlen med 256GB blev opdaget, før produktet blev taget i brug.
Hvis abonnementet stadig fremgår, eller hvis noget på ordren fortsat ikke stemmer, kan du kontakte kundeservice på [kundeservice@power.dk](mailto:kundeservice@power.dk) eller 70 33 80 80, så det kan blive afklaret.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
The shop looks like a warehouse
The shop looks like a warehouse. Untidy, laking prices, all around...
I did ask a shop assistant if I could ask a question, and the answer was: No. Then he left
29 July 2026
Reply from POWER.dk - Lyngby
Hi Fernández,
Fernández Corte, thank you for sharing this feedback.
It is not the experience we want anyone to have in our Lyngby store, especially when the shop felt untidy and you were met with an unhelpful response when trying to ask a question.
Your feedback about both the store environment and the service has been passed on internally so the routines in the store can be reviewed more closely. 💬
We appreciate you taking the time to make us aware of this, and we hope to give you a much better experience next time. 😊🤗
Bad experience no cus service
Bad experience no cus service
The product in very bad conditions no answer until now what shall I do
Ever never power again
16 July 2026
Reply from POWER.dk - Lyngby
Hi Walid,
Thank you for sharing your experience. We are very sorry to hear that the product you received was in very poor condition and that you have not received a response regarding the matter. We fully understand how frustrating this must be, especially when you are left waiting for an answer about a problem with a product you have purchased from us.
We hope that the matter has since been resolved. However, if you are still waiting for a solution, please feel free to contact our customer service on 70 33 80 80, so we can look into the case and help you further.
We sincerely apologize for the inconvenience and appreciate you taking the time to share your feedback with us.
Best regards,
Astrid/POWER
Super service from phone man Anton
Super service from phone man Anton, soo good to explain and good salesmen
10 May 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi Seroga,
Tusind tak for de flotte ord.
Det er virkelig dejligt at høre, at du fik så god service, og at forklaringen gjorde det hele nemt og overskueligt.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik at POWER! ⚡
I was in Power in Lyngby today
I was in Power in Lyngby today, was serviced by Dhurgam S., he is a very polite and profesional worker, answered all of my 100 questions, regarding GoPro, new phone and problems regarding my computer. Very nice employee. 👍
27 March 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi Nazar,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du fik så god service i vores Lyngby butik. Det lyder som om vores medarbejder virkelig tog sig tid til at besvare alle dine spørgsmål om GoPro, telefon og computerproblemer. Vi sætter stor pris på den professionalisme og tålmodighed, som du beskriver. Din positive feedback betyder meget for os og viser, at vores team leverer den service, vi stræber efter.
All the best, Erik at POWER! ⚡
Yassin
Yassin, brilliant work! Thank you for help with headphones 🎧, really bro 😎
12 February 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi Yassin,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at Yassin kunne hjælpe dig så godt med dine hovedtelefoner. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
All the best, Erik at POWER! ⚡
Great help
Went in to check out different headphones, and got a lot of great help from Yessen for price matching and advice.
10 February 2026
Unprompted review
Reply from POWER.dk - Lyngby
Hi Connor,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores medarbejder kunne hjælpe dig med både prismatch og rådgivning omkring hovedtelefoner. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
All the best, Erik at POWER! ⚡
Good and helpful service
I had a good experience. The staff were kind and helpful, and the service was fast. Everything was explained clearly. I am satisfied with the service.
23 January 2026
Reply from POWER.dk - Lyngby
Hi Saraswati,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du havde en god oplevelse i vores butik i Lyngby. Det er dejligt at vide, at vores personale var venlige og hjælpsomme, og at servicen var hurtig og klar. Vi sætter stor pris på din positive feedback og er glade for, at du er tilfreds med servicen.
Med venlig hilsen, Erik hos POWER! ⚡
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