POWA Gym Reviews 

231
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

First things first, fantasic customer service from xs sports, really is top tier. When your spending a good chunkn of money, good customer service is a must. They delivered on this. The equip... See more

Rated 5 out of 5 stars

I was selling a seated leg curl and extension unit which needed to be disassembled for transportation. As I had bought the unit second hand I didn't have the instruction/assembly manual so I emailed X... See more

Rated 5 out of 5 stars

Ordered a Cross trainer. Came next day. Slightly damaged. But very very impressed with the instant response. Even though it says open mon-fri. I emailed today on Saturday expecting to get response on... See more

Rated 5 out of 5 stars

Purchased the xs leg extension which arrived very quick after ordering. Built it up next day which was simple to do but found that the large pad supplied had wrong size of hole in it so wouldn't sl... See more

Company details

  1. Fitness Equipment Store

Written by the company

POWA Gym is a UK-based supplier of high-quality strength and functional training equipment for home gyms, personal training studios and commercial fitness spaces. We specialise in cable machines, functional trainers, leg machines, racks and other strength equipment designed to offer excellent performance, durability and value. As a small family-run business, we focus on straightforward service, reliable UK delivery and practical support before and after your purchase. Our aim is simple: to make robust, well-designed gym equipment accessible to customers who want serious training equipment without unnecessary complexity or inflated prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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4.9

All reviews

(231)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product and great customer service

The product is very good value for money, sturdy and smooth when in use. Machine can be used with single or both legs depending on how much of a challenge you want. I couldn't find better value for money and I'm sure this will last a long time.

Assembly was straight forward. XS sports were very helpful. A part needed replacing, I contacted the support team who immediately arranged for the replacement to be sent out with next day delivery. Overall, the customer support was excellent and I wouldn't hesitate to order from this company again.

12 January 2022
Rated 4 out of 5 stars

Friction belt for an Opti Air 2 in 1.

Bought a friction belt for an Opti air 2 in 1 cross trainer and bike. It appeared to be exactly the right belt and so happy with that. I found fitting very difficult but got there in the end. Think there may be a knack to clipping the spring onto the end of the adjuster but if so I could not work it out.

8 January 2022
Rated 5 out of 5 stars

Purchased the xs leg extension which…

Purchased the xs leg extension which arrived very quick after ordering.
Built it up next day which was simple to do but found that the large pad supplied had wrong size of hole in it so wouldn't slide onto the arm. Contacted the company by email to highlight problem which was replied to within a couple of hours , they apologised and promised new part would be sent which arrived the very next day .
Very happy with the bench and the excellent customer service.

5 January 2022
Rated 3 out of 5 stars

It's OK... you get what you pay for and really good gym equipment is not cheap!

XS Sports Pro Heavy Duty Seated Leg Curl & Extension Machine --- The machine itself does what it says on the tin but there are a number of screws that don't align with holes properly, the seat material didn't have the hole pre-made for the underlying screw holes, so had to feel around for them and make the hole myself. The biggest issue is that the foam pad for the leg lever is completely the wrong size and doesn't fit the metal lever at all.

After 2 weeks of use it has started to squeak badly whilst the weight is being lifted.

Having said all that it still works at the moment and is easy to use.

5 January 2022
Rated 5 out of 5 stars

Goods arrived 36 hours after placing…

Goods arrived 36 hours after placing order. Well packaged and each component part singly protected by plastic wrapping. Very simple to assemble.
Sturdy, fit for purpose, and a health benefit already.
I have only had for 6 days so cannot comment on reliabilty, customer service for issues.

27 December 2021
Rated 5 out of 5 stars

Excellent service

The rowing machine arrived within 48 hours and was so well packed.
It took about 2 hours to assemble on my own. I had a few queries and JJ was excellent in speed of response (thanks JJ).
It’s too soon to give a comment about the rowing machine itself but it seems robust and of good quality.

All in all, excellent service from XS Sports.

1 December 2021
Rated 3 out of 5 stars

Not Impressed By Service

Order didn't arrive on the day promised which was an issue as it was a birthday present for that day. Called the company. They refunded postage but more importantly said they would investigate it's whereabouts and call me back. Never received a call. Ended up collecting from the depot myself the following day. Not easy as product was large, weighed 30kgs and I have walking disability.

18 November 2021

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