I had ordered the fleur corset, it came in great time. However when it arrived the suspender straps were missing, I emailed customer service same day as receiving the delivery. They responded the f... See more
Company replied
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Created with AI, based on recent reviews
Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.
United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The very friendly Customer Service team dealt with a postal problem quickly and efficiently and I received my lovely bikini in good time to take away on holiday.

Reply from Pourmoi
I have purchased several times from Pour Moi.
I love their products and am always satisfied.
They are also very helpful

Reply from Pourmoi
I recently made my first purchase on the Pour Moi website, drawn to the beautiful fabrics and range of styles of swimsuit. Unfortunately, that particular style didn't work for my body shape/size ~ it was a bit too long and the cup size was small. Looking to make a better choice, I was delighted to find that I could speak to a real person to discuss my needs and she was extremely helpful. I also discussed my concerns about returning the first purchase and was talked through the process. When I did access the returns site, it was extremely easy to use. Everything about my experience was positive and I now have a beautiful, different style swimsuit which fits well.

Reply from Pourmoi
An issue with my order (my error) was responded to and corrected quickly and my order has just arrived and I'm delighted with the quality. So easy.

Reply from Pourmoi
I have been a good customer for this brand for years. However in the last order due to a shipping mistake they cannot help and now im £59 out of pocket and no item received. Im sorry but i won't be buying from you ever again if this is the way you treat good customers.

Reply from Pourmoi
I had a problem with PourMoi website not delivering to Jersey, which they had previously done. Sam in Customer Services was very responsive and helpful and my order was successfully placed within a couple of hours.

Reply from Pourmoi
Fantastic selection of swimsuits. Very happy with my purchase. Fast delivery, great quality and price. I needed to exchange and Hillary and Sam couldn’t have been more helpful. 5 star customer service from me. So lovely to find a telephone number, call it and get an understanding person on the other end!! Well done, will definitely buy again from you. Thank you, Joanna.

Reply from Pourmoi
I had just received an order and there was a slight problem with one of the bras I ordered. The customer service via online chat was absolutely first class and the issue was sorted for me within minutes and a replacement bra arrived the next day. Absolutely love the Atelier Lace High Apex Lightly Padded Underwired Bra I ordered. A bit more than I would normally spend BUT well worth it. I love it so much I have ordered two more in different colours ❤️ I definitely recommend this company 👍

Reply from Pourmoi
I’ve order a few times and have been impressed with quality and pricing.
I needed to change the address on an order and it was promptly dealt with! Thank, Sam! 😊

Reply from Pourmoi
Pour moi always have a wide and varied range of swimwear and lingerie. I buy often from Pour moi and have never been disappointed. They have a wide range of sizes which is great and the quality of items is always exceptional. When I have had to contact customer services, e.g. regarding a rogue link to a page, the service has been excellent. Sam was swift, helpful and went over and above expectations when helping with my query. I would highly recommend PM for all your holiday and lingerie needs. Always extremely happy with my purchase - both in quality and price!!

Reply from Pourmoi
Absolutely first class customer service from customer representative Sam. Professional efficient and friendly. A great ambassador for this company. Would certainly encourage me to shop with them again.

Reply from Pourmoi
The sales assistant Megan could not have done any more for me, being a large curvy girl myself. And she was very young so I did not expect the level of service that I recieved but she was very helpful bringing me sizes and different shapes then making me feel more than ok in them .Great experience.

Reply from Pourmoi
I live in Western Canada… my first purchase was with a little trepidation. I could not have been more surprised & delighted with the terrific service, the swift delivery and the beautiful bathing suit. Pour moi is now my go-to for bathing suits. I have purchased several more suits & continue to be amazed & delighted by the swift delivery & beautiful suits. Thank you to all the staff!

Reply from Pourmoi
I didnt change delivery address and they managed to sort it for me. Their swimwear is so good both quality and prices. Customer services are really good.

Reply from Pourmoi
Excellent customer service from Sam.
I placed an order and only realised afterwards that it was going to incorrect address that would have caused me a problem as miles away as I hadn't updated my address.
Sam managed to catch the order and update with my new address.
I think it really is worth going for a reputable firm such as por moi over things you see advertised online and get sucked in by as I recently brought a bra I'd seen advertised all over Facebook as being all singing all dancing despite never hearing of the company...Needless to say when it arrived it was absolutely awful ! You know por moi is always going to be lovely ! Would recommend

Reply from Pourmoi
I love PourMoi products and have purchased from them for many years. I recently had an issue with a faulty item (for this first time ever). I literally have never had such a positive experience from customer service. They were extremely quick and super helpful. I’m so used to poor, or difficult, experiences with customer service this was such a pleasant surprise! I don’t often write reviews but this deserves a call out… thanks PourMoi!

Reply from Pourmoi
I recently had an outstanding experience with Pour Moi customer service, that truly exceeded my expectations. Sam who dealt with my concern responded to my problem promptly and swiftly. As a new costumer I felt like they truly valued me. This level of care and dedication is rare and I wouldn’t hesitate to recommend their business to anyone looking for a reliable service. Thank you Sam.

Reply from Pourmoi
Other than the fabulous swimwear I get from Pour Moi, the customer service is possibly the best. The agent’s friendly and helpful communication went above my expectations. Overall a very positive experience.

Reply from Pourmoi
I have recently bought two tankinis. Excellent fit, arrived within a few days of ordering, Would recommend.

Reply from Pourmoi
I have ordered a bikini but writing this before its arrival. I was so impressed with the excellent customer service and feel very confident in using this company.

Reply from Pourmoi
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