PourmoiReviews 

703
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach to resolving issues. Many people appreciate the quality and style of the products, with several mentioning the excellent fit and wide range of choices available, particularly for swimwear and lingerie. The overall purchasing and post-purchase support process is frequently described as amazing, leading to high satisfaction and repeat business. However, some reviewers were not happy with product quality, citing issues like items falling apart, fading after limited use, or developing tears on first wear. A few other people also felt that sizing was inconsistent, with some items not matching standard measurements or having varying cup sizes within the same order.

What people talk about most

Product

People report positive experiences with products, frequently praising the quality, fit, and comfort of items... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality, beautiful... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Order

Reviewers mention positive feedback about order, often highlighting a smooth and easy ordering process, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had ordered the fleur corset, it came in great time. However when it arrived the suspender straps were missing, I emailed customer service same day as receiving the delivery. They responded the f... See more

Company replied

Rated 5 out of 5 stars

I love PourMoi products and have purchased from them for many years. I recently had an issue with a faulty item (for this first time ever). I literally have never had such a positive experience from... See more

Company replied

Rated 5 out of 5 stars

I had just received an order and there was a slight problem with one of the bras I ordered. The customer service via online chat was absolutely first class and the issue was sorted for me within minut... See more

Company replied

Rated 5 out of 5 stars

Great help from Statia on customer services. Had ordered an item , which took longer than expected , and when it arrived the package was damaged and the goods faulty. Contacted Pour Moi with photo evi... See more

Company replied


Company details

  1. Lingerie Store
  2. Swimwear Store
  3. Women's Clothing Store

Information provided by various external sources

Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

703 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(703)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The very friendly Customer Service team…

The very friendly Customer Service team dealt with a postal problem quickly and efficiently and I received my lovely bikini in good time to take away on holiday.

15 May 2026
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi Lucy, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with the service and products, we'll be sure to pass this on to our lovely Customer Service team! We hope to see you again soon :) Best wishes, Pour Moi x

Rated 5 out of 5 stars

Great quality goods

I have purchased several times from Pour Moi.
I love their products and am always satisfied.
They are also very helpful

18 May 2026
Unprompted review
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Reply from Pourmoi

Hi Suzanne, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you love our products and service, we'll be sure to pass your feedback onto the team! Hope to see you again soon :) Best wishes, Pour Moi x

Rated 5 out of 5 stars

A very positive experience with excellent customer service

I recently made my first purchase on the Pour Moi website, drawn to the beautiful fabrics and range of styles of swimsuit. Unfortunately, that particular style didn't work for my body shape/size ~ it was a bit too long and the cup size was small. Looking to make a better choice, I was delighted to find that I could speak to a real person to discuss my needs and she was extremely helpful. I also discussed my concerns about returning the first purchase and was talked through the process. When I did access the returns site, it was extremely easy to use. Everything about my experience was positive and I now have a beautiful, different style swimsuit which fits well.

6 May 2026
Unprompted review
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Reply from Pourmoi

Hi there, thank you so much for taking the time to leave us a 5* review! It's so lovely to hear you had such a positive experience with us and that you were able to find a swimsuit that is perfect for you! I'll make sure your feedback is passed on to our lovely Customer Services team. Hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

An issue with my order (my error) was…

An issue with my order (my error) was responded to and corrected quickly and my order has just arrived and I'm delighted with the quality. So easy.

5 May 2026
Unprompted review
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Reply from Pourmoi

Hi there, thank you so much for taking the time to leave us a 5* review! It's lovely to hear you're happy with our products and services, and we hope to see you again soon! Best wishes, Pour Moi x

Rated 1 out of 5 stars

I have been a good customer for this…

I have been a good customer for this brand for years. However in the last order due to a shipping mistake they cannot help and now im £59 out of pocket and no item received. Im sorry but i won't be buying from you ever again if this is the way you treat good customers.

30 April 2026
Unprompted review
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Reply from Pourmoi

Hi Eunice, we’re sorry to hear you’re disappointed, especially as a returning customer. We truly value your continued support and thank you for your recent order.
After reviewing your order, it was dispatched to the delivery address provided at checkout (the one saved to your Pour Moi account at the time of purchase). I can see that we didn’t receive any request to amend the details before dispatch, and by the time we were contacted the parcel had already been delivered to that original address.
As a result, we’re unable to resend the item or offer a refund. For security reasons, orders can only be processed based on the information provided at the time of purchase, and the onus is on the customer to provide us with the correct shipping details. Accordingly it’s important that all delivery details are checked carefully at checkout, as we’re unable to make changes once an order has been processed and shipped.
We hope you’re able to retrieve the parcel from the delivery address and that you’ll consider us again in the future.
Kind regards, Pour Moi

Rated 5 out of 5 stars

I had a problem with PourMoi website…

I had a problem with PourMoi website not delivering to Jersey, which they had previously done. Sam in Customer Services was very responsive and helpful and my order was successfully placed within a couple of hours.

30 April 2026
Unprompted review
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Reply from Pourmoi

Hi Helen, thank you so much for your 5* review, we're so pleased we were able to get this sorted for you - I will make sure to pass your comments on to Sam in the Customer Service team. We hope you love your order once it arrives with you! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Great customer service

Fantastic selection of swimsuits. Very happy with my purchase. Fast delivery, great quality and price. I needed to exchange and Hillary and Sam couldn’t have been more helpful. 5 star customer service from me. So lovely to find a telephone number, call it and get an understanding person on the other end!! Well done, will definitely buy again from you. Thank you, Joanna.

29 April 2026
Unprompted review
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Reply from Pourmoi

Hi Joanna, thank you so much for taking the time to leave us a 5* review! We're so pleased to happy with our products, delivery and customer service - I will make sure to pass on your comments to the team! We hope to see you again soon :) Best wishes, Pour Moi x

Rated 5 out of 5 stars

Brilliant customer service

I had just received an order and there was a slight problem with one of the bras I ordered. The customer service via online chat was absolutely first class and the issue was sorted for me within minutes and a replacement bra arrived the next day. Absolutely love the Atelier Lace High Apex Lightly Padded Underwired Bra I ordered. A bit more than I would normally spend BUT well worth it. I love it so much I have ordered two more in different colours ❤️ I definitely recommend this company 👍

27 April 2026
Unprompted review
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Reply from Pourmoi

Hi Jane, thank you so much for taking the time to leave us a 5* review! It's so lovely to hear you're happy with our customer service and that you love the products as much as we do! Your feedback means the world to us :) We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

I’ve order a few times and have been…

I’ve order a few times and have been impressed with quality and pricing.
I needed to change the address on an order and it was promptly dealt with! Thank, Sam! 😊

28 April 2026
Unprompted review
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Reply from Pourmoi

Hi Leigh, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our products and service, I'll be sure to pass on your thanks to Sam! We hope to see you again soon :) Best wishes, Pour Moi x

Rated 5 out of 5 stars

Pour moi always have a wide and varied…

Pour moi always have a wide and varied range of swimwear and lingerie. I buy often from Pour moi and have never been disappointed. They have a wide range of sizes which is great and the quality of items is always exceptional. When I have had to contact customer services, e.g. regarding a rogue link to a page, the service has been excellent. Sam was swift, helpful and went over and above expectations when helping with my query. I would highly recommend PM for all your holiday and lingerie needs. Always extremely happy with my purchase - both in quality and price!!

28 April 2026
Unprompted review
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Reply from Pourmoi

Hi Amanda, thank you so much for your 5* review! We're so pleased to hear you're happy with our product, size range and services. We really appreciate your feedback, and I'll be sure to pass your comments on to Sam in our customer service team :) We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Top Notch Customer Service

Absolutely first class customer service from customer representative Sam. Professional efficient and friendly. A great ambassador for this company. Would certainly encourage me to shop with them again.

27 April 2026
Unprompted review
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Reply from Pourmoi

Hi Mary, thank you so much for your 5* review! Your feedback means the world to us :) I'll be sure to pass your kind comments onto Sam, she is certainly an asset to the team and company! Best wishes, Pour Moi x

Rated 5 out of 5 stars

The sales assistant could not have done…

The sales assistant Megan could not have done any more for me, being a large curvy girl myself. And she was very young so I did not expect the level of service that I recieved but she was very helpful bringing me sizes and different shapes then making me feel more than ok in them .Great experience.

18 April 2026
Unprompted review
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Reply from Pourmoi

Hi Gilly, thanks so much for taking the time to leave us a 5* review! I will be sure to pass your comments on to the team :) We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Surprised & Delighted Canadian

I live in Western Canada… my first purchase was with a little trepidation. I could not have been more surprised & delighted with the terrific service, the swift delivery and the beautiful bathing suit. Pour moi is now my go-to for bathing suits. I have purchased several more suits & continue to be amazed & delighted by the swift delivery & beautiful suits. Thank you to all the staff!

20 April 2026
Unprompted review
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Reply from Pourmoi

Hi there, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're delighted with our service, delivery and products, your feedback means so much! I'll be sure to pass your comments onto the team :) We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

I didnt change delivery address and…

I didnt change delivery address and they managed to sort it for me. Their swimwear is so good both quality and prices. Customer services are really good.

12 April 2026
Unprompted review
Pourmoi logo

Reply from Pourmoi

Good morning, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our products and customer service :) We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Excellent customer service from Sam.

Excellent customer service from Sam.
I placed an order and only realised afterwards that it was going to incorrect address that would have caused me a problem as miles away as I hadn't updated my address.
Sam managed to catch the order and update with my new address.
I think it really is worth going for a reputable firm such as por moi over things you see advertised online and get sucked in by as I recently brought a bra I'd seen advertised all over Facebook as being all singing all dancing despite never hearing of the company...Needless to say when it arrived it was absolutely awful ! You know por moi is always going to be lovely ! Would recommend

14 April 2026
Unprompted review
Pourmoi logo

Reply from Pourmoi

Good morning, thank you so much for taking the time to leave us a 5* review! We truly appreciate your feedback and will make sure your kind words are passed on to Sam in the Customer Services team. We hope you love your order once it arrives with you at the correct address, and hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Excellent customer service

I love PourMoi products and have purchased from them for many years. I recently had an issue with a faulty item (for this first time ever). I literally have never had such a positive experience from customer service. They were extremely quick and super helpful. I’m so used to poor, or difficult, experiences with customer service this was such a pleasant surprise! I don’t often write reviews but this deserves a call out… thanks PourMoi!

13 April 2026
Unprompted review
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Reply from Pourmoi

Hi Caroline, Thank you so much for your lovely 5* review! We really appreciate you taking the time to share your feedback. It means a lot to hear that you’re happy with both our products and service, especially as a valued long-standing customer. We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

I recently had an outstanding…

I recently had an outstanding experience with Pour Moi customer service, that truly exceeded my expectations. Sam who dealt with my concern responded to my problem promptly and swiftly. As a new costumer I felt like they truly valued me. This level of care and dedication is rare and I wouldn’t hesitate to recommend their business to anyone looking for a reliable service. Thank you Sam.

9 April 2026
Unprompted review
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Reply from Pourmoi

Hi Phil, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our service, I will make sure your comments are passed onto Sam :) We hope to see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Always great products and service.

Other than the fabulous swimwear I get from Pour Moi, the customer service is possibly the best. The agent’s friendly and helpful communication went above my expectations. Overall a very positive experience.

20 March 2026
Unprompted review
Pourmoi logo

Reply from Pourmoi

Hi there, thank you so much for taking the time to leave us a 5* review! We're so pleased to hear you're happy with our products and service, I will make sure to pass your comments onto the team! We hope to see you again soon :) Best wishes, Pour Moi x

Rated 5 out of 5 stars

Excellent company

I have recently bought two tankinis. Excellent fit, arrived within a few days of ordering, Would recommend.

2 March 2026
Unprompted review
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Reply from Pourmoi

Hi Patricia, thank you so much for taking the time to leave us a 5* review! We are so pleased to hear you're happy with your products and service. We hope so see you again soon! Best wishes, Pour Moi x

Rated 5 out of 5 stars

Excellent customer service

I have ordered a bikini but writing this before its arrival. I was so impressed with the excellent customer service and feel very confident in using this company.

25 March 2026
Unprompted review
Pourmoi logo

Reply from Pourmoi

Good morning, thanks so much for taking the time to leave us a 5* review! Feedback like yours makes our day :) we hope you love the bikini once it arrives with you!

If you need any further assistance please don't hesitate to get back in touch. Best wishes, Pour Moi x

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