Not worth the money. While the concept is brilliant, with the advertisement of contents portraying an excellent value product, in reality what arrived isn’t as received and the monetary value isn’... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I has no problems on my previous two orders but this time I had two floatable toys were faulty. I asked for a replacement and I was told I was going to hear back, never heard back from anyone. If you... See more
Overall I’m happy with my purchases apart from the Nerf Surprise Box. It states a retail price of £62.00 for just £35.00, when purchased I only received four items which I could have purchased at a re... See more
I've been using pound fun for over two years now to buy the fundraising items for the childhood brain tumour charity SUCCESS. I myself am a surviver so am particularly eager to help them. I use the... See more
Company details
Written by the company
Cheap toys, games, books, party supplies & more from just £1. www.poundfun.com
Contact info
Unit 2, River Technology Park, Brewery Street, BD21 4JQ, Keighley, United Kingdom
- hello@poundfun.com
- poundfun.com
3.8
Great
1K reviews
Replied to 7% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a refreshing change
What a refreshing change. Having purchased quite a large order yesterday morning £600 odd and paid for next day delivery, not only did they process it immediately it turned up with a notice of a two hour window the next morning for 3 very large boxes.
Having been waiting for 3.5 weeks for a similar order from Sports Direct/Game they failed to send it, and I have had to raise it with the credit company and send them a legal letter.
If you're going to buy in bulk, then PoundFun is definitely the place to buy. Top job team. Be very proud.
17 April 2025
Unprompted review
Reply from PoundFun
Hey Philip,
Thank you so much for the amazing review – this really made our day!
We’re so pleased your order arrived quickly and smoothly, especially after the trouble you’ve had elsewhere.
It means a lot to us that you chose to shop with PoundFun, and even more that you had such a positive experience.
Thanks again for the kind words and support – we’ll be sure to pass it on to the whole team!
Thanks
Tom
Underliverd order 😡
Ordered 6 boxes of Haribo small party bags. Paid for 2 day delivery 28th March 2025. I run a performing arts school and it was meant to be a small end of term treat for the children. Was given a Royal Mail tracking number which was invalid. Called the company as 4 days later no sweets, was told they would look into it and get back within 2 hours. Sadly no phone call.
I sent 4 emails with no response. Eventually I had to order from Amazon costing me 3 times the price. To date no sweets. Have now put in a complaint with PayPal. Very very poor service.
28 March 2025
Unprompted review
Reply from PoundFun
Hey Lisa,
We’re really sorry to hear about your experience and for the inconvenience this has caused – especially when it was something special for the children at your school.
Unfortunately, in this case, there was a delay with our courier partner which was completely out of our control, and we understand how frustrating this must have been, particularly with the tracking number issues and the missed delivery window.
We also apologise for the delay in our responses during this time — we’ve since followed up and reached out to you directly to help resolve this matter.
Again, we’re very sorry for the inconvenience and really appreciate your feedback — we’ll be taking this on board to improve our service going forward.
Thanks
Tom
Wonderful little gifts
Wonderful little gifts at fantastic prices
Paint your own Paw patrol dog was gorgeous
Had an item out of stock and very quickly got a refund
Definitely would shop again
16 April 2025
Unprompted review
Reply from PoundFun
Hey Martina,
Thanks so much for the lovely review! We’re really glad you were happy with your goodies – the Paint Your Own Paw Patrol dog is one of our favourites too!
Sorry again about the out-of-stock item, but we’re glad we could get that sorted quickly for you.
Hope to see you back again soon!
Thanks
Tom
Great experience as a first time buyer…
Great experience as a first time buyer on the site. Good price on the Funko Soda, fast delivery with Royal Mail and there was even a lollipop included in the box too. No problems at all.
15 April 2025
Unprompted review
Reply from PoundFun
Hey John,
Thanks so much for the great review!
We’re really glad your first experience with us was a good one – sounds like the Funko Soda, speedy delivery, and little lollipop hit the mark!
Hope to see you back again soon.
Thanks
Tom
Excellent products & customer service
I've ordered from PoundFun a few times now, and always been really pleased with my purchase. It's all quality items at extremely reasonable prices (I honestly expected a pile of tat when I ordered the first time, but was pleasantly surprised!) and shipping is fast and well packaged. I recently had a slight issue with a faulty item, and the customer service was brilliant - fast responses, and immediately offered a replacement without having to send the faulty item back. Unfortunately, the item was out of stock so couldn't be replaced, so they refunded me instantly with no issues. Highly recommend, and will definitely be using again for all my party bags & birthday gifts!
3 April 2025
Unprompted review
Reply from PoundFun
Hey Misha,
Thank you so much for the kind words and for coming back to us again – it really means a lot! We’re so pleased you’ve been happy with everything, and glad we could turn that little hiccup with the faulty item into a smooth experience for you.
We work hard to make sure our products are great value without compromising on quality, so it’s lovely to hear your feedback. Can’t wait to help with your next party bags or birthday gifts!
Thanks
Tom
This company is fab
This company is fab! Don't hesitate to use. Second time I've used them. I messed up my order, emailed them; sorted very swiftly and kindly for me. Order came very quickly - ordered lots of items for a wedding. Everything was right and in the right numbers. Nice items at pretty amazing prices. Even got some freebies! Very satisfied customer.
7 April 2025
Unprompted review
Reply from PoundFun
Hey Rebecca,
Thanks so much for your lovely review!
We’re so glad to have you back for a second order, and it’s great to hear everything arrived quickly and correctly for the wedding – sounds like a fun haul!
Really pleased we could get your order sorted swiftly, and happy you liked the little extras too. We truly appreciate your support and hope to see you again soon.
Thanks
Tom
Fantastic for kids toys
Great selection of branded kids toys. Great price and quick delivery. Follow up and customer service response was superb.
4 April 2025
Unprompted review
Reply from PoundFun
Hey Rachel,
Thanks so much for the lovely review!
We’re really glad to hear you were happy with the toy selection, prices, and speedy delivery – and it’s great to know our customer service hit the mark too.
We really appreciate you taking the time to share your experience, and hope to see you again soon!
Thanks
Tom
Awful not my
Awful not my. Items in my parcel I want a refund as I haven’t been able to get a returns label send returns label to me 24 march my parcel came
22 March 2025
Unprompted review
Reply from PoundFun
Hi Gaynor,
I’m really sorry to hear that your order wasn’t correct. That’s not the experience we want for our customers.
I can see that you’ve been trying to get a returns label—if you reach out to us at hello@poundfun.com, our team will be happy to assist and ensure you have everything you need to return the item for a refund.
Let us know if there’s anything else we can do to help.
Thanks,
Tom
Reply from PoundFun
Hey Helen,
Thank you for your kind words! We’re so glad you find our products great value for money.
We really appreciate your support and hope to see you again soon!
Thanks
Tom
I ordered party boxes for my daughter's…
I ordered party boxes for my daughter's party, I realised that I had ordered too little so I ordered some more and they came within a few days. Excellent quality and great boxes. Could definitely be using for my daughter's 7th birthday next year
3 February 2025
Unprompted review
Reply from PoundFun
Hey Natalie,
Thank you for your lovely review! I’m so glad to hear the party boxes arrived quickly and that you were happy with the quality.
It’s great to know you’ll be using us again for your daughter’s 7th birthday—hopefully, it’ll be an amazing celebration!
Thanks
Tom
Fantastic service from start to finish
Fantastic service from start to finish. They are always great deals on the website.
8 February 2025
Unprompted review
Reply from PoundFun
Hey Hayley,
Thank you for your kind words! It’s great to hear you had a fantastic experience with us.
We really appreciate your support and hope you find more great deals on our site soon!
Thanks
Tom
Amazing, low price, something for all.
We often order and always extremely impressed.
We love the seasonal stock especially, but always find a treat for the kids too.
14 March 2025
Unprompted review
Reply from PoundFun
Hey,
Thank you for your continued support! It’s fantastic to hear that you’re always impressed with your orders.
We love bringing in fun seasonal stock, so I’m really glad you enjoy it—and of course, finding treats for the kids is always a bonus!
Thanks
Tom
I’ve brought many things from Poundfun…
I’ve brought many things from Poundfun it’s absolutely amazing and so cheap. My son was do impressed with the mystery box we got him at Christmas and he was more surprised when we brought things for his birthday party. Definitely recommend
13 December 2024
Unprompted review
Reply from PoundFun
Hey Joanne,
Thank you so much for your kind words! It’s great to hear that you and your son have loved your orders, especially the mystery box—what a fun surprise!
We really appreciate your recommendation and hope to help make his next celebration just as special.
Thanks
Tom
Waited a week for delivery
Waited a week for delivery, when I got through by phone they were helpful and my order arrived two days later with two items missing, tried ringing again but no answer, I can forfeit £5 for the two items, extremely disappointed with this company so i will not be ordering again, they should check their invoices when despatching items, clearly not a very organised company.
13 March 2025
Unprompted review
Reply from PoundFun
Hey Denise,
I’m really sorry to hear about your experience with your order. We always aim to dispatch orders accurately and on time, so I completely understand your frustration.
I’d like to look into this further for you—if you could reach out to us at hello@poundfun.com, we’d be happy to help resolve this.
We appreciate your feedback and will make sure it’s passed on to the team to improve our processes.
Thanks
Tom
Total con you don't get a fraction of what's said in video
The way the video reads it's you get all this and some of the stuff on the table... I got a load of rubbish nothing what the video says total con.And I want to return it's going to cost me..I have taken a picture the items as proof of what I recieved
10 March 2025
Unprompted review
Reply from PoundFun
Hey Brenda,
I’m sorry to hear that your order didn’t meet your expectations.
We always aim to make our product listings as clear as possible, so I appreciate your feedback. If you’d like to discuss a return, please reach out to us at hello@poundfun.com, and we’ll be happy to assist.
Thanks
Tom
Highly recommend.
One of my favourite places to shop. I've bought an array of items from here, gifts, party favours, party tableware, costumes, prizes for school fairs and events etc.
The items are fantastic value, and always arrive promptly.
The customer service is fantastic. I'd wholeheartedly recommend.
7 March 2025
Unprompted review
Reply from PoundFun
Hey Sarah,
Thank you so much for your wonderful review!
We’re thrilled to be one of your favourite places to shop, and it’s great to hear you’ve found so many perfect items with us.
We really appreciate your kind words about our customer service and hope to continue providing great value for all your future events!
Thanks
Tom
listened and reacted in a very positive…
listened and reacted in a very positive manner, customer satisfaction guaranteed
3 March 2025
Unprompted review
Reply from PoundFun
Hey,
Thank you for your kind feedback! We’re so glad to hear that you felt listened to and that we were able to address your concerns positively.
Customer satisfaction is our top priority, and we’re thrilled we could meet your expectations!
Thanks
Tom
My order arrived with missing items so…
My order arrived with missing items so I contacted Connor in Customer Service who said they were unable to send the missing items as they were now out of stock so the value of my whole order was refunded.
It was not a large amount of money but I was impressed firstly by the speed of response to my complaint and secondly by their willingness to try and make things right.
Thank you!
28 February 2025
Unprompted review
Reply from PoundFun
Hey,
Thank you so much for your understanding and for sharing your experience!
We’re glad to hear that you were impressed with our response and efforts to resolve the issue, even though it wasn’t a large amount.
We always aim to make things right for our customers, and your feedback is truly appreciated.
Thanks
Tom
Great range of toys and accessories for…
Great range of toys and accessories for all aged children at a fantastic price far cheaper than any shop. Highly recommend buying with poundtoys. I have for years.
25 February 2025
Unprompted review
Huge variety of quality branded products…
The variety of quality branded products on the website is exceptional!
Some of the bargain toys make for perfect party-bag fillers too.
29 January 2025
Unprompted review
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