Potiega Reviews 

149
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, finding them perfect for various occasions and gifts. The ordering process is often described as simple and straightforward, with many appreciating the prompt and efficient delivery service. Reviewers also frequently highlight the excellent communication and careful packaging, which collectively contribute to a very positive overall service experience. However, some customers also noted specific issues with product quality, such as items not always matching descriptions or breaking sooner than expected. Additionally, a few people mentioned dissatisfaction with communication regarding order details or a perceived lack of responsive after-sales support, which caused some frustration.

What people talk about most

Product

People report positive experiences with product, often praising the modern, simple, and beautiful design of... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the lovely and great quality... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Service

Customers consistently note positive experiences with service, often highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You had the article I wanted as a nacklace in the style and size that I wanted and at a competitive price point (overall cost of item and postage compared with others). The overall value was great. Th... See more

Rated 5 out of 5 stars

Beautiful piece of jewelry for my friends 60th birthday who lost her husband last year. Extremely well packaged and arrived in good time. Will definitely purchase from you again. Thank you

Rated 5 out of 5 stars

Easy to use website with great products at good prices. Order process and payment very straightforward. I ordered silver initial cufflinks. Communication was second to none when I needed to check... See more

Rated 5 out of 5 stars

Absolutely beautiful piece of jewellery for my husband. The quality is excellent and the personalisation made it even more special. It came in a beautiful gift box with a spare gift pouch for another... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

149 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(149)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Your asking me to comment and I’ve…

Your asking me to comment and I’ve still not received my item ????

30 July 2024
Potiega logo

Reply from Potiega

Hi Colin,
I checked the order. According to our records, your order was delivered on 1st August via Royal Mail Tracked 24 delivery. Please reach us if you need any help.

Rated 5 out of 5 stars

100% recommendation

I ordered some initial cuff links, as a graduation gift for my son. They arrived a couple of days before the due date, and are beautifully made. The ease of making the order, and the update emails made the whole shopping experience a pleasure. I would 100% recommend this company, and my son was very impressed with them, and proudly wore them at his graduation.

2 July 2024
Rated 4 out of 5 stars

Delivery

Delivered when I wanted. Product was how it was displayed. Bit of an issue on delivery. Overall would buy again

8 July 2024
Rated 5 out of 5 stars

gift

bought as a gift. very nice and delicate chain with a heart pendant with a name graphic.quick delivery. satisfied

3 July 2024
Rated 5 out of 5 stars

Everything about the order went to plan with great service!

I ordered the necklace for my daughter-in-law, who was absolutely thrilled with it.
I had had trouble with the order through Amazon but when I came direct to you, I was helped all the way extremely promptly with all the answers to my queries and the order was delivered on the due date. What more can I say - thank you.

4 June 2024

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