Banner for Post Office Travel Money Card

Post Office Travel Money Card Reviews 

5,170
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,094 reviews, reviewers had a great experience with this company. Customers find it extremely convenient to top up balances and manage different currencies effortlessly through the mobile app while traveling abroad. Travelers appreciate avoiding nasty banking fees and feeling secure without needing to carry physical cash around. Many users emphasize how simple it is to integrate the card into digital wallets for everyday payments. Some people were dissatisfied with occasional card declines and unexpected transaction problems when trying to pay abroad. Others also mentioned struggling with persistent application errors and frustrating delays when attempting to add funds to their accounts.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting that adding funds, checking balances, and viewing... See more

Payment

Customers consistently note ambiguous experiences with payment, as reviewers frequently highlight... See more

Product

Reviewers highlight positive aspects of product, finding the travel card extremely convenient, easy to top... See more

Application

Clients share ambiguous opinions on application, with reviewers praising how the software makes it easy to... See more

Holidays

Reviewers mention positive feedback about holidays, noting that the card works reliably abroad, feels safer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good to use in Australia and Thailand. Now need it for Mexico except the card doesn't do Peso. I am disappointed as I have to make alternative arrangements.

Company replied

Rated 5 out of 5 stars

Mine is great, APP works well, just topping it u, ready for next years holiday. My Wifes, NOT so great, APP keeps crashing as so far no one at the post office seems to be able to resolve the problem... See more

Company replied

Rated 5 out of 5 stars

Post office money is a godsend if you’re travelling. Prior to having one l have been caught out with banking fees for using my normal debit card. Using and topping up is easy, you don’t have to worry... See more

Company replied

Rated 5 out of 5 stars

We got the Post Office Travel Money Card for a cruise last year and we’re using it again for our holidays this year because it’s been so reliable. What you see is what you pay, with no extra card fees... See more

Company replied


Company details

  1. Currency Exchange Service

Written by the company

The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(5,170)

1,873 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use card.

Easy to order a card, easy to Top Up via the App which is easy to navigate. Useful PIN reminder function in the App is great. The card works anywhere.

1 September 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Andy Burton,

We really appreciate your review. It’s great to hear the card and app have been easy to use. We want managing your Travel Money Card to be as smooth as possible.

Post Office Travel Money Card

Rated 5 out of 5 stars
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Ros,

Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.

Post Office Travel Money Card

Rated 5 out of 5 stars

Worked perfectly for me

Worked perfectly for me whilst on any of my European holidays. Whether it be a card payment or withdrawing cash.
Even used the currency converter on returning to the UK, so I was then able to use my card in UK shops and stores

7 September 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear David,

We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.

Thanks so much for your fantastic review. We’re thrilled you had a great experience. If you know someone who might also enjoy our Travel Money Card, you can refer them and earn up to £100, we’d love to welcome them. Just head to our website or the Post Office Travel Money app and search refer a friend.

Rated 1 out of 5 stars

Obtained a travel money card for my Holiday ! what a joke.

Obtained my travel money card from a local post office, downloaded the app, activated the card, noted my PIN and thought I was all set for my holiday!
Thought I would try my card at the airport going out, didn’t work! tried it on the airplane, didn’t work, tried it at the airport in Spain, didn’t work! tried it in a restaurant didn’t work, how embarrassing.
Gave up at this point and had to borrowed cash from a friend.
Would never use or trust this type of payment method again!

31 August 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Lisa,

We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0207 937 0280 or email info@postoffice.travelmoneycard.co.uk; we’d be happy to assist.

Post Office Travel Money Card

Rated 5 out of 5 stars

Easy to use and accepted everywhere

Easy to use and accepted everywhere

12 July 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Mr. Wilson,

We are so pleased to hear that you find our product easy to use and that it is accepted widely. Your positive feedback is greatly appreciated!

Post Office Travel Money Card

Rated 1 out of 5 stars

They didn't like the fact I was using…

They didn't like the fact I was using the card in this country for online purchases and told me to stop using it.

It was always a pain putting cash onto the card. The number of times I had to explain to counter staff how to do it was ridiculous.

19 June 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear John,

Thank you for your feedback. We’re sorry you weren’t satisfied. If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.

Post Office Travel Money Card

Rated 5 out of 5 stars

Works fine with no issues

Works fine with no issues

28 August 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Steven,

We're happy to hear that everything is working well for you. We appreciate your positive feedback!

Post Office Travel Money Card

Rated 4 out of 5 stars
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Barbara,

Thank you for your feedback.
If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".

Post Office Travel Money Card

Rated 5 out of 5 stars

Tidy many thanks great service

Tidy many thanks great service

27 August 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Doug,

We're happy to hear that you find our service convenient and easy to use.

Post Office Travel Money Card

Rated 1 out of 5 stars

Needed to log-in to Travel Money Card…

Needed to log-in to Travel Money Card but it would not recognise my password nor was able to send an email to re-set a password. Called customer services, helpful man, but did not resolve the issue. So, I will hopefully be able to withdraw final funds and never bother with a Post Office Travel Card again!

2 September 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Sylvia,

Thank you for letting us know. We’re sorry to hear you experienced issues with the web, this isn’t the experience we want for our customers.
Your feedback helps us identify areas for improvement, and we’ve passed it on to the relevant team to investigate further.
Thank you for sharing your thoughts. We’re sorry your experience didn’t meet expectations.

If you’d like to talk through any concerns or need assistance, please contact us on 0344 335 0109 or +44 20 79 37 02 80 from abroad lines or email info@postoffice.travelmoneycard.co.uk.

Post Office Travel Money Card

Rated 5 out of 5 stars

The tears ls very good and convenient

I could use the card anywhere

2 September 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Catherine,

Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.

Post Office Travel Money Card

Rated 5 out of 5 stars

Travel App great experience

Couldn't get a Monzo account unfortunately due to my address. Was recommended to use the Post Office Travel App (as I didn't want to use Revolut) and I have to say my experience was smooth sailing! Managed to order the card, topped up in Euros, arrived in the post within 2 working days. Was able to add it to my Google Wallet and use it abroad with ease. The app showed my balance, transactions and the ability to top up. Wish it had a feature to upload photos of receipts for business travel as the photos get lost in my phone gallery to claim back expenses. So to have them all in one place would be great!

24 August 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Jamelia,

We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.

Feedback like this helps us keep improving and making it even better.

Post Office Travel Money Card

Rated 5 out of 5 stars

The member of staff who I dealt with…

The member of staff who I dealt with was very informative and took her time explaining how the card worked.
I went to four different countries and had no problems using the card in any of them.

18 August 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Ruth,

Thanks for your kind words. It’s great to hear that our customer service made a difference. We strive to make every interaction helpful and enjoyable.
We're happy to hear that using the card abroad was easy for you.

Post office Travel Money Card

Rated 5 out of 5 stars

Did absolutely what it was supposed to

Did absolutely what it was supposed to, efficiently, without fuss. Use it every time we go abroad.

15 August 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Beegeeay,

We appreciate your positive feedback and that you find the card easy to use and load. It's great to know you're enjoying the Travel Money Card.
Thanks so much for your lovely review, it really means a lot to us. If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.

Post Office Travel Money Card

Rated 5 out of 5 stars

Transferring money

Easy transfer and easy to use

1 September 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Jan,

We're happy to hear that our card offered you a convenient way to manage your finances and is easy to use. Thank you for sharing your positive experience.

If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".

Post Office Travel Money Card

Rated 5 out of 5 stars

Easy app to use

Easy app to use, good rates, never had any issues with it. Strongly recommend. Been using it for years now.

1 September 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Mrs A,

We appreciate your positive feedback and are happy you found our app/card easy to use. It is great that you are enjoying the experience.

Post Office Travel Money Card

Rated 5 out of 5 stars

Post office card review

I will never leave my post office card behind when I am on my trip ever again. Anyone going aboard for holiday should get one. Period!

20 July 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Belli,

Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.

Post Office Travel Money Card

Rated 5 out of 5 stars

Post Office Travel Card a must.

Post Office Travel Card was great when i was on holiday in Spain, I felt it was safer than carrying cash around with me. I used the app to check on my purchases, balance and could top up at any time. I used it in shops, restaurants and paying for ferry tickets, and also at my hotel for food and drinks. Also card has a long expiry date, so i can use it again maybe next year if I go away again. Definitely recommend post office travel card and the app.

24 July 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Susan Olssen,

We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.

Post Office Travel Money Card

Rated 5 out of 5 stars

Easy to set up easy to understand what…

Easy to set up easy to understand what to do.

1 September 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Customer,

We really appreciate your review. It’s great to hear the card is easy to set up, we want managing your Travel Money Card to be as smooth as possible.

Post Office Travel Money Card

Rated 5 out of 5 stars

Puts the fun in funding

This card and app was fantastic to use and will definitely use again, our finances for our holidays worked well, knew exactly what we were spending where and when. Even back at home its great for separating funds for a specific purpose. The functionalities are all great.

1 September 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Linda,

We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.

Post Office Travel Money Card

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look