Applied for a Citizenship card for my…
Applied for a Citizenship card for my son, I needed some help regarding filing in forms no reply for days! Sent another email saying about making a complaint as there was no reply.. had a reply quite quickly after that saying "do not send multiple emails" then continued to ask me questions about the form. Now if they would of replied sooner and not leave it a few days to respond i wouldn't of sent multiple emails! I also paid extra for first class so there should be some sort of urgency there.. not a few days! What a way to speak to a customer! Absolutely disgusting! And I am still waiting for the card to arrive 5 days later! If they can't get the card delivered on time then they shouldn't charge people for first class postage! Very lazy and very rude staff! Will not use again and I do not recommend! Terrible service Absolutely disgusting!


