Post Lake Lending Reviews 16,904

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 5,681 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and respectful demeanor, making the application process smooth and pleasant. Many people highlight the exceptional customer service, noting that representatives are knowledgeable, explain everything in detail, and are able to answer all questions. The overall service is often described as quick, easy, and reliable, with many users appreciating the efficiency of the approval process. However, some people were dissatisfied with the payment process, mentioning issues with funds taking too long to deposit into their accounts or difficulties with managing their loan information. A few other people also felt that the interest rates were high or experienced problems with communication regarding payment schedules and account balances.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness,... See more

Staff

Customers had positive experiences with staff. Many reviewers found representatives to be professional,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great customer... See more

Payment

Clients share ambiguous opinions on payment. Many customers express frustration with high interest rates,... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers praising the ease and speed of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Legit fast and reliable. So sick of wasting my time, couldnt find an actual solution to my needs. Post Lake actually did not approve my first application, but after working out some kinks…. I applied... See more

Rated 5 out of 5 stars

Like I said they are very courteous and kind. I received my loan and so I didn't feel like I was paying to much back i received a call to help with my concerns and worked out a plan so I didn't feel l... See more

Company replied

Rated 5 out of 5 stars

Once I repaid my 1st loan, I was offered a higher amount for my next one. This came when I needed the help & thankful for the simple instructions, speedy transaction & kind service.

Rated 5 out of 5 stars

Representative was very respectful and patient. Explained everything in great detail. This wasnt my first time doing business with Post Lake. My other experiences were just as pleasant. I will continu... See more


Company details

  1. Financial Institution
  2. Loan Agency
  3. Non-Bank Financial Service

Written by the company

Your credit score is not what Post Lake Lending looks at, despite that it can be a plus, but Post Lake Lending determines your eligibility based off your ability to repay the money and the information you provide. They have their own lending standards that does not depend on your credit score but on other factors that give them an idea that you are borrower who will be able to pay your loan on the schedule set out in your loan agreement.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Economic relief

Customer service was kind and patient and designed a payment plan that adjust to your budget,that was graciously appreciate during these economic times.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

I canceled my application with the…

I canceled my application with the promise that it was canceled. Only to get an email 2 hours later saying it was approved and you guys still put the loan through and I called four different times and still had to have it go to my bank account. And now I have to wait for you guys to pull it out of my account. This is very bad business on Y'alls end and on top of that pushing, a loan onto someone who doesn't want it. And I canceled before and all honesty, I will never use your service again and I hope that you guys don't do this to anyone else.

30 April 2026
Unprompted review
Post Lake Lending logo

Reply from Post Lake Lending

We’re very sorry for this experience. This should not have happened, and we understand how frustrating it was to receive and deal with a loan after you had already canceled. We apologize for the inconvenience and the multiple calls you had to make. Your feedback is taken seriously, and we’ll use it to prevent this from happening again.

Rated 3 out of 5 stars

What I dislike is the high interest…

What I dislike is the high interest rate it starts you off with a low loan amount and it takes too long to get into your account

30 April 2026
Unprompted review
Post Lake Lending logo

Reply from Post Lake Lending

Thank you for your feedback. We understand your concerns about the interest rate, initial loan amount, and funding time, and we’re sorry this didn’t meet your expectations. Your input helps us identify where we can improve, and we appreciate you sharing it with us.

Rated 5 out of 5 stars

Nice

Called shortly after I submitted the application, it was quick and easy over the phone. The process was great. Would do business again.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

There’s no way to track payments or…

There’s no way to track payments or balance

30 December 2025
Post Lake Lending logo

Reply from Post Lake Lending

Thanks for the feedback — you’re right, payment and balance tracking isn’t available yet. We understand how important this is and are actively working to add clear payment history and balance visibility. Please call us to help you.

Rated 2 out of 5 stars

High rates

High rates couldn't understand the rep

14 April 2026
Unprompted review
Post Lake Lending logo

Reply from Post Lake Lending

Thanks for letting us know. We’re sorry about the experience — we’ll review the pricing concerns and work to ensure clearer communication and better support moving forward.

Rated 1 out of 5 stars

Lairs

Lie about being able to changed how I want to make payments. Then increased payment amount. When I called customer service they continued lie about my payment fraud company.

28 April 2026
Unprompted review
Post Lake Lending logo

Reply from Post Lake Lending

We’re very sorry to hear about this experience. That’s not acceptable, and we understand your frustration with being given incorrect information and having your payment amount changed. We apologize for the confusion and concern this caused, and we take feedback like this seriously so we can address it and improve our service.

Rated 5 out of 5 stars

This is my second time getting a loan…

This is my second time getting a loan through post lake, they are quick and easy to work with. Yes it's an expensive form of borrowing but they make that very clear before you sign, I paid the first loan off very early and plan to do the same this time too.
If you need a quick loan for expenses these are good people to work with.

27 April 2026
Unprompted review
Rated 3 out of 5 stars

I wish they had an app to pay my bil

27 April 2026
Unprompted review
Post Lake Lending logo

Reply from Post Lake Lending

Thank you for the suggestion—we understand how helpful a mobile app would be. We’re actively exploring options to make payments and account access more convenient for our customers.

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