I am a very dissatisfied customer. I placed an order for my two children for Christmas, including posters. It was quite an expensive order. Afterward, I received a tracking link that didn’t work b... See more
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Review summary
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I placed and paid for an order of six posters on July 30th, but I still haven’t received any information about the order or its status. I’ve contacted Posterbase asking for an update, but so far I h... See more
I ordered 5 posters from them on the 26th of june and haven't recieved the order or any updates despite my emails. Order number - 16913
Company replied
I bought my items 2 weeks ago and it still hasn't been deliverd I didn't even get any information about my packaging
Company replied
Company details
Written by the company
Welcome to PostersBase, your go-to destination for all things music, movies, sports, and pop culture. We’re not just selling posters, we’re delivering vibes, memories, and serious wall power. 🎶 Obsessed with rap? 🎥 A movie addict? ⚽️ Football fan? 🎨 Or just love dope visuals? Whatever your passion, we’ve got the perfect poster to match your vibe. All printed in stunning quality, available in multiple sizes (A4, A3, A2, framed or unframed), and ready to turn your walls into a personal gallery. 💡 Every print is made-to-order, by hand, with ❤️ from our studio. That means top-tier quality, no waste, and lightning-fast delivery. At PostersBase, we believe that art should be personal, bold, and accessible. Our collection features thousands of iconic designs, from album covers and cult films to legendary moments in music and sports. Whether you're decorating your bedroom, studio, or office, we’ve got what you need to make it yours. Join the PostersBase community and let your walls speak louder than words.
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2.1
Poor
63 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 1 week
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Access Denied
Can't even get into the website no matter how hard I try. It says my access was blocked. This site sucks.
12 April 2026
Unprompted review
Reply from PostersBase
We sincerely apologize for the frustration caused by the access issues you encountered on our website.
We are aware that our site is currently inaccessible from certain regions, including several U.S. states, due to technical restrictions. Please be assured that our team is actively working to resolve this problem to ensure a smoother experience for all our international visitors.
PostersBase Team
Thank you for resolving an issue with DHL.
Posterbase were excellent to deal with in the end. One of my parcels had been held up by DHL, but Posterbase stepped in, resolved the issue, and the posters have now arrived in perfect condition.
Really appreciate their help in sorting it out — a big thank you to the team.
4 March 2026
Unprompted review
Reply from PostersBase
We are sincerely sorry for the late response and for the frustration this situation has caused you. 😔
Please be assured that we have now taken the necessary steps with DHL to investigate the missing parcel. We have also just sent you a detailed email with two possible solutions to resolve this as quickly as possible. 📧✨
It was good but I can’t buy it anymore…
It was good but I can’t buy it anymore when are they gonna be back in the USA?
10 September 2025
Unprompted review
All-around great
Fair price, great quality, quick and friendly customer support. It was delivered in 3 days. Only issue was that it was delivered to a pick-up point, even though i paid for it to be delivered straight to my house. Issue was resolved quickly, after i had already picked it up from the pick-up point, the support offered to refund me the extra price for home delivery.
28 January 2026
Unprompted review
Reply from PostersBase
Thank you very much for your review and for your kind words 😊 We’re delighted to hear that you were happy with the price, quality, and our customer support. We sincerely apologize for the initial delivery issue.
Thank you again for your understanding and your trust, we hope to see you again very soon!
Real Company, Website Now Broke.
I bought a poster from them back in September or October and got it relatively fast, and I love it! I want to buy another one, but since November I get the error on the website “Acsess Denied, the owner has blocked access”. Hope this gets fixed because this is a great company.
18 December 2025
Unprompted review
Reply from PostersBase
Thank you so much for your kind review, it truly means a lot to us!
We’re really happy to hear that you loved your poster and that it arrived quickly 🙏
You’re absolutely right: since November, access has unfortunately been restricted in some countries, which explains the “Access Denied” message. We know this can be frustrating and we’re genuinely sorry about that.
👉 In the meantime, please feel free to contact us directly by email at hello@postersbase.com
. We’ll be more than happy to help you place a new order or find a solution.
Thank you again for your support and for your patience, we truly hope to serve you again very soon!
Access Denied
i tried to access the website and it said "Access Denied
The site owner may have set restrictions that prevent you from accessing the site. Please contact the site owner for access."
22 January 2026
Unprompted review
Reply from PostersBase
Thanks for your message!
Indeed, our website is unfortunately not accessible worldwide yet, and access can be restricted depending on the country you’re browsing from. We’re really sorry about that and are actively working on expanding access.
That said… we do have to ask (with a smile 😊): if the only issue was access from your location, does it really deserve 1 star?
We’d be more than happy to help you, answer your questions, or let you know when access becomes available in your country.
Feel free to reach out, we’re here to help!
Arrived in 3 days and its what i…
Arrived in 3 days and its what i ordered so 5 stars
21 January 2026
Unprompted review
Reply from PostersBase
Thank you so much for your feedback! We are thrilled to hear you received your order so quickly and that you are happy with it. Enjoy your new poster!
This is honestly a disgrace
This is honestly a disgrace, late shipping , overpriced items and I've still never recieved my items. I would like a FULL refund or I'm suing this company honestly.
21 January 2026
Unprompted review
Reply from PostersBase
We are quite surprised by your comment, as the information in your file contradicts your claims. You placed your order on November 15th. By November 19th, your package was already available at the pickup point you selected. Despite the package being held there for a full month, it was never collected. All tracking information and notifications were sent to the email address provided at the time of purchase.
Instead of leaving a damaging and inaccurate review, a simple email to our customer service would have clarified the situation. Since the package was returned to us due to your failure to collect it, please contact us via email to discuss the next steps.
PostersBase Team
Do not buy from this website.
Do not buy from this website.
I bought an A2 poster through this site and I should have received it on Tuesday, January 13. It is now January 17 and I still haven’t received any information about it. The Shop app is also still waiting for shipping details, but no new updates are coming in.
17 January 2026
Unprompted review
Reply from PostersBase
Hello,
We are sorry to see such a negative review, especially since our records show that your order has already been successfully delivered.
It is possible that the tracking link was not transmitted correctly or that the Shop app experienced a delay in updating. In such cases, we kindly ask our customers to contact us directly by email. We are very responsive and would have been happy to provide you with all the necessary details immediately.
Posting a negative review before reaching out to us is disappointing, especially since the package has indeed been delivered. We remain at your disposal if you need further assistance.
PostersBase Team
Excellent service
Excellent service, very speedy, high-quality posters.
30 December 2025
Unprompted review
Reply from PostersBase
Thank you so much for your kind review ⭐️
We’re delighted to hear that you’re happy with the speed of the service and the quality of our posters.
Hope to see you again soon at Posters Base!
I am a very dissatisfied customer
I am a very dissatisfied customer. I placed an order for my two children for Christmas, including posters. It was quite an expensive order. Afterward, I received a tracking link that didn’t work because I never received any confirmation email. Eventually, I tried using a different email address.
When I finally accessed the tracking page, it stated that everything had been delivered, but we never received anything. You are completely unreachable. The only way to contact you is via email, which is already very unfriendly to customers, and after sending three emails I still haven’t received any response.
This gives me a very bad feeling. Are you scammers?
23 December 2025
Unprompted review
Reply from PostersBase
Hello,
We are sorry to read your review and would like to clarify a few important points.
First of all, your order confirmation email was successfully sent to the email address provided at checkout. If it did not appear in your inbox, it may have been filtered into spam or promotions. When you contacted us using another email address to request the tracking information, we replied within 48 hours, which is a reasonable response time for customer support, especially during the Christmas period.
Please note that email is our official and documented customer support channel, clearly stated on our website. We answer every request as quickly as possible, but during the holiday season, response times can be slightly longer than usual. That said, 48 hours for customer support is still well within standard service levels.
We would also like to be very clear: we are absolutely not scammers.
All orders are produced and shipped daily. However, A2 posters require a longer production and handling time due to their size and volume, which can extend delivery timelines. This information is clearly explained in our shipping policy before checkout.
If you would like your tracking link resent, you are more than welcome to email us again, and we will provide it to you promptly.
We remind customers that public accusations are serious, and we always encourage direct communication so situations can be resolved calmly and fairly, as we have already done in this case.
Kind regards,
PostersBase Team
good support team
Really quick responses with support helped me find my poster and receive it as well.
8 December 2025
Unprompted review
Reply from PostersBase
Thank you so much for your kind review!
We’re really happy to hear that our support team was able to assist you quickly and help you receive your poster without any issues.
Warm regards,
PostersBase Team
Great customer care
I initially left a 1-star review as I hadn’t received my posters and didn’t get a follow-up email about my order. However, after posting the review, I received a very quick response with all the shipping and tracking details.
It turns out the issue was on my end — I had accidentally entered an incorrect email address when placing the order. The posters have now arrived and the quality is very good.
I apologise for the mistake on my part and appreciate the prompt customer service. Would buy from this site again.
27 November 2025
Unprompted review
Reply from PostersBase
Thank you so much for updating your review, we truly appreciate it! We’re glad to hear that your posters arrived safely and that you’re happy with the quality. These things can happen, and we’re always here to help whenever an issue comes up.
Thank you again for your kind words about our customer service, it means a lot to us.
We look forward to welcoming you back anytime!
Warm regards,
PostersBase Team
Ordered 4 items havent gotten them and…
Ordered 4 items havent gotten them and won’t show any information of shipment tried to get in touch and nothing and now I can’t Evan go on the website and no longer see my items so I can’t even try to get a refund don’t buy anything like I did
1 December 2025
Unprompted review
Reply from PostersBase
Hello,
Thank you for your message and we’re sorry for the inconvenience. After checking, your order is indeed in transit and is scheduled to be delivered on December 6th.
The tracking information may have taken some time to update, but rest assured your package is on its way. If you still haven’t received it after that date, please contact us directly and we’ll do what’s needed to help you (refund or replacement if necessary).
Thank you for your patience.
Brilliant customer service
I wanted to say thank you Marion for an amazing customer service experience. I had a few questions before ordering and I got a reply practically straight away. I ordered 3 posters for my son, the communication emails were perfect letting me know the status of the posters every step of the way. Lovely pictures, thanks so much!
14 September 2025
Unprompted review
Reply from PostersBase
Hello Abigail,
Thank you so much for your wonderful feedback 🙏 We’re delighted to hear that you’re happy with your experience and that your son is enjoying his posters 🎉
At Posters Base, we always do our best to reply quickly and keep our customers updated every step of the way. Your kind words truly motivate us to keep going 💛
Thanks again for your trust, and we look forward to serving you again soon ✨
On August 17th I ordered a poster as a…
On August 17th I ordered a poster as a birthday present, It arrived today in perfect condition, I ordered it from Italy and I understand why it arrived a few days late.
If you have any problems, write to their contact email, they are super kind and helpful.
Thanks for the poster it's awesome❣️
17 August 2025
Unprompted review
Reply from PostersBase
Thank you so much for your kind words 🙏 We’re thrilled to hear your poster arrived in perfect condition and that you love it 🎉
Your trust means the world to us, and we truly appreciate your feedback about our customer service.
We hope the poster makes an amazing birthday gift 🥳 and we’re always here if you ever need anything in the future ✨
BUY A POSTER FROM POSTER BASEE
Honestly one of the best customer services you can contact ever!!! It’s like talking to a real person rather than a ai or something, I customised my own poster and Marion who was helping me was sooo helpful and kind and helped me bring my own ideas to make my own little product. Love love love poster base
30 July 2025
Unprompted review
Reply from PostersBase
Thank you so much Joe for your amazing message, it truly makes our day! 😍 It’s always such a pleasure to read messages like yours. We're so happy to hear your experience was that great, and Marion loved helping you bring your custom idea to life, your poster turned out amazing ! 🔥
Hi and good morning to you all.
Hi and good morning to you all.
Thank you Marion and team.
Poster arrived yesterday,am delighted with it.
Great craftsmanship!
Will be putting it up in my back bedroom over the weekend.
Kindest Regards everyone
Phillip
7 March 2025
Unprompted review
Reply from PostersBase
Hi!
Thank you so much for your kind words, we’re absolutely thrilled to hear that you’re delighted with your poster! 😊
Marion and the whole team truly appreciate your feedback.
We hope it looks amazing in your back bedroom, feel free to send us a photo once it's up!
Thanks again for your support and trust.
Warm regards,
PostersBase Team
Buy at your own risk
They haven’t sent my parcel in three weeks. Furthermore I haven’t heard anything from them since my purchase. If you read the other reviews here it won’t get better. DO NOT BUY HERE UNDER ANY CIRCUMSTANCES!
6 February 2025
Unprompted review
Reply from PostersBase
Hello Moritz,
Your order was delivered on March 21st, exactly 5 business days after it was placed.
We don’t quite understand this review, as the delivery was made well within our standard timeframe.
Best regards,
PostersBase Team
Print out your own picture and frame it…
I purchased a Pearl Jam poster for my son in early December. Didn’t realize the company was based out of Spain and kept getting pushed back on Delivery. Customer service was good because they responded, but I ended up having to dispute it with my credit card. I ended up receiving an 8 x 10 dollar tree frame Picture. It wasn’t a poster so order at your own risk.
10 December 2024
Unprompted review
Reply from PostersBase
Hi,
Thank you for your feedback, and we’re sorry to hear you were disappointed with your order.
We’d just like to clarify that the Pearl Jam poster you ordered was in A4 format, which measures 21 x 29.7 cm (approximately 8.3" x 11.7").
This format was clearly indicated on the product page at the time of purchase.
Best regards,
PostersBase Team
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