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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and versatility, noting its durability even with rough use from children. Many feel it offers great value for money, providing endless imaginative play opportunities and serving multiple functions, from children's toys to comfortable adult seating. People frequently highlight the product's ease of cleaning and its ability to withstand constant transformation. However, some customers also noted issues with customer service. A few reviewers reported receiving damaged items that were unusable and experienced long delays or no response from customer support when trying to resolve these issues. Others mentioned dissatisfaction with return policies or receiving incorrect items, leading to frustrating interactions with the company's support team.

What people talk about most

Product

Clients share positive opinions on product quality and versatility. Many reviewers highlight the product's... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality, durability, and... See more

Value for money

Users describe positive interactions with value for money. Many customers feel that the products are a... See more

User experience

People report positive experiences with the user experience. Customers highlight the versatility and fun it... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers, for example, praised the... See more

Based on these reviews

Rated 5 out of 5 stars

Our two children 5 & 1 have not stopped playing with their new play sofa since they got it on Christmas day. The creations that can be made are endless and it's genuinely the only toy they've consiste... See more

Company replied

Rated 5 out of 5 stars

Purchased an armrest set to compliment the play couch we bought a year back. Quick postage, and the armrests have been a great addition to open up extra building configurations for the kids. The couch... See more

Company replied

Rated 5 out of 5 stars

My children (9 and 3) both loved the possum play pouffe we got them for Christmas (an expensive gift but has brought so much joy and play I think it’s worth it!). I decided to get this folding base fo... See more

Rated 5 out of 5 stars

So thrilled with our couch! My daughter adores it and has endless fun creating new sets ups for it and diving into imaginative play! It’s also extremely sturdy and comfortable to sit and lay on! I was... See more

Company replied


Company details

  1. Children's Furniture Store

Written by the company

The 5-star rated kids play sofa loved by thousands of families across Australia, New Zealand and the UK. Inspiring open-ended, energy burning, imaginative play. Machine-washable covers, CertiPUR-US® certified foam, screen-free everyday play that is fun for the whole family.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another great play piece! ⭐⭐⭐⭐⭐

My children (9 and 3) both loved the possum play pouffe we got them for Christmas (an expensive gift but has brought so much joy and play I think it’s worth it!). I decided to get this folding base for my 3 year old son’s birthday and they have both loved using it as a slide and for walls for den building along with the parts from the play pouffe. The fabric is easy to clean (we have the light beige shade) and the pieces feel tough and like they’ll withstand rough play for a long time. My husband and I use the play pouffe as an actual pouffe to put our feet up on and it looks so nice in our living room! He also uses the base add-on to sit on and lean his back on when he’s playing the PlayStation so it’s not just for children 😂​

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully designed play couch

Fabulous ⭐⭐⭐⭐⭐
We have several Possum Play items. Great quality. The grandchildren love them. Wonderful for imaginative play. We bought the play couch to have as a spare bed for sleep overs.​

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Cannot praise enough ⭐⭐⭐⭐⭐

Cannot praise enough ⭐⭐⭐⭐⭐
We LOVE this set. Such good quality, so versatile, played with constantly by our 1&4 year old. Amazing foam, lovely fabric. Love he handles. Bough a sofa from a competitor and wish we'd got it from possum now as the quality is well worth the extra money!!​

7 February 2026
Unprompted review
Rated 2 out of 5 stars

Sour taste after contact with customer service possum play

I bought a possum play and was really happy with the couch and wanted to buy covers for it thinking they could be put on top of the current ones to protect it. I sent an email on the same day asking them if i could do that which they answered no that i had misunderstood the explanation on the website and then i asked if they could refund me or could cancel the purchase. They said they couldnt cancel and gave me a £10 pound “discount” of the return which costed me £40 pounds but only after i wrote two emails to them saying how frustrated i was…. what is 40 pounds for a company??

I still saw no refund and just feel like they apparently have so many customers that they simply dont care and clearly dont value new customers… i asked if they could give a discount on the water proof liners i wanted to buy and which would be the correct ones and they only said no; so I should really find the £10 discounted return an amazing gesture.

I wanted to buy more things but now im so annoyed and thinking whether i should buy from a company that clearly doesn’t value me as a customer…. it feels as money is all that matters.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Purchased Additional Base

Purchased additional thick base to give added height to couch to make it more comfortable for adults to sit on.​

15 December 2025
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Helen, Thank you so much for your review. We're so pleased you love your Possum and your Thick Base Add on. Thank you so much for the support and for choosing Possum ✨
The Possum Play Team xx

Rated 5 out of 5 stars

Amazing - wish we'd bought one sooner!

Our two children 5 & 1 have not stopped playing with their new play sofa since they got it on Christmas day. The creations that can be made are endless and it's genuinely the only toy they've consistently played with every single day. Would highly recommend to anyone considering this - especially if you have kids who love building forts and cars and all sorts out of furniture in your house. With this, the kids can get creative and you don't have to watch your house be destroyed in the process - win win!

25 December 2025
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Amy, thank you so much for your wonderful review 🤍
We absolutely love hearing that your two little ones have been playing with their Play Sofa every single day since Christmas — that’s the ultimate compliment. It sounds like there’s been no shortage of forts, cars and creative builds, with a happy bonus of keeping the rest of the furniture intact too!
Thanks so much for your recommendation and for choosing Possum ✨
The Possum Play Team xx

Rated 5 out of 5 stars

Great addition ⭐⭐⭐⭐⭐


Great addition ⭐⭐⭐⭐⭐
Our girls, 1 and 3, love climbing through the ‘doors’ of the tunnels into various den builds. Definitely worth getting for more den building options​

21 January 2026
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Ruth, thank you so much for your lovely review 🤍
We’re so happy to hear your girls are loving climbing through the tunnel doors and creating all kinds of den builds — it sounds like lots of imaginative fun! The tunnels really do open up so many extra building possibilities.
Thanks so much for choosing Possum ✨
The Possum Play Team xx

Rated 5 out of 5 stars

The perfect living room addition

My son is 2 and LOVES climbing. It's his favourite thing to do. For Christmas we were looking at soft play options for him, but everything was going to take over our whole living room! I'd heard of Possum but didn't realise they had a mini version. We got it in the Black Friday sale and it's been a huge hit! My son loves climbing all over it, my step kids (7 and 11) enjoy it too, and every visitor is interested in it! The washable covers have been very useful as we've had two explosions on it already... But it was clean and back in action within a day! I love that it can be used as seating when not being played with. It's also large enough to use as a spare bed! Even the cats love it. Would highly recommend to anyone considering purchasing!

28 November 2025
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Lola, thank you so much for your wonderful review 🤍
We love hearing how much your Mini has been loved by the whole household — from your little climber to the bigger kids, visiting friends and even the cats! It’s great to know it’s ticking all the boxes for active play, everyday seating and even doubling as a spare bed when needed.
So glad the washable covers have already proven their worth too. Thank you so much for your recommendation and for choosing Possum ✨
Love, The Possum Play Team xx

Rated 5 out of 5 stars

Fantastic


Fantastic! ⭐⭐⭐⭐⭐
We bought a play couch and a mini couch for our three kids (7 years, 5 years and 8 months) and they are in constant use. Fantastic quality, comfortable for adults to sit on while playing too and can be rearranged into a sleep space for sleepovers if needed! We even had a play date (4 kids aged 4-7!) which required NO tidying afterwards as all they’d played with was the possum couch 🤯 my only thing I wish I had known about was that we bought the couches in the Black Friday sale and kept them boxed up for Christmas presents, only when we opened them there was a note saying please open me as soon as possible - oops! But it doesn’t seem to have caused any lasting issues at all thankfully - just might be worth adding a note that it’s recommended to open them ASAP in order emails? I wish I’d bought them sooner!​

18 November 2025
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Katie, thank you so much for your wonderful review 🤍
We absolutely love hearing how much your Play Couch and Mini are being used across all ages — and that they even survived a busy play date with zero tidy-up needed! It’s also great to hear they’re just as comfortable for grown-ups and working beautifully for sleepover set-ups too.
Thanks so much for your support and for choosing Possum ✨
The Possum Play Team

Rated 5 out of 5 stars

Dens-galore ⭐⭐⭐⭐⭐

Dens-galore ⭐⭐⭐⭐⭐
Lovely material, very comfortable, great options to make dens with the kids​

17 January 2026
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Giverny, thank you so much for your lovely review 🤍
We’re so happy to hear you’re loving the comfort and fabric — and that there are plenty of dens being built with the kids! Sounds like lots of fun ahead.
Thanks so much for choosing Possum ✨
The Possum Play Team xx

Rated 5 out of 5 stars

Such good quality

Such good quality, worth every penny! I have friends who have similar play couches from other brands and the quality doesn’t compare! I also had a minor issue with my couch which was solved so quickly and easily thanks to the wonderful customer service. We’ve had our couch 3 years and recently bought some more shapes, it’s very well loved and still looks brand new. I recommend it to everyone!​

14 January 2026
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Cherry, Thank you so much for your amazing review 🤍
We’re so proud to hear how well your Play Couch has held up over three years, and that adding new shapes has brought even more life into your play space. It also means so much to know our customer service was able to help quickly when you needed support.
Your recommendation truly means the world to us. Thank you for being such a wonderful part of the Possum community ✨
Love, The Possum Play Team xx

Rated 5 out of 5 stars

Love

Purchased the couch with the extra arm rests for Christmas for my sons and it has been such a worthwhile investment for the playroom. They are having so much fun using it as a car, bed, couch, den etc etc. It was drawn on and the marks came out right away. 10/10 highly recommend! Wish we got it earlier.

14 January 2026
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Dani, thank you so much for your lovely review 🤍
We’re so happy to hear the Play Couch and Armrests have been such a worthwhile addition to your playroom, it sounds like there’s been no shortage of imagination! It’s also great to hear the covers cleaned up so easily after a little creative moment.
Thanks so much for your recommendation and for choosing Possum ✨
Love, The Possum Play Team xx

Rated 5 out of 5 stars

Great Fun!

Great fun! ⭐⭐⭐⭐⭐
As always, the Possum products are great quality! Our play couch is still going strong after four years, and the new crash pad is already a hit. Best thing ever!

14 January 2026
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Joeline, thank you so much for your wonderful review 🤍
We absolutely love hearing that your Play Couch is still going strong after four years — that’s exactly what we design our products for. So glad to hear the new Crash Pad is already a hit too!
Thanks so much for your continued support and for being part of the Possum family ✨
Love, The Possum Play Team xx

Rated 5 out of 5 stars

We all love the puff!

The Puff is our only Possum item so far. It’s what we had room for and it is such a great addition to our living room!

My son throws himself onto it, jumps onto it, flops onto it, uses it in imaginative play, AND he reads, chills out and gets comfy to watch tv on it (there’s even room for me to cuddle on too).

We are so happy we chose the puff, the shape looks great in the room, it calms our little guy down and even added extra seating in the living room when we had lots of friends round over Christmas 🥳 all the kids wanted it.

If you have the space - go for it!

1 December 2025
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Melanie, thank you so much for such a lovely review 🤍
We absolutely love hearing how much mileage your son is getting out of the Puff — from big jumps and imaginative play to quiet reading, cuddles and chill time (with room for you too!). It’s also wonderful to hear how beautifully it fits into your living space and even doubled as extra seating when friends were over.
So glad it’s been such a great first Possum piece for your family. Thank you for choosing Possum ✨
Love, The Possum Play Team xx

Rated 5 out of 5 stars

Play Couch (new armrest purchase)

Purchased an armrest set to compliment the play couch we bought a year back. Quick postage, and the armrests have been a great addition to open up extra building configurations for the kids. The couch continues to be a durable product despite heavy (rough) use from the kids. The covers have been washed a few times and still look great.

25 December 2025
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Tom, thanks for taking the time to leave a great review. We’re so happy to hear the Armrests have been a great addition and are opening up even more building possibilities for your kids. It’s also wonderful to know your Play Couch is still holding up so well after a year of heavy use — and that the covers are washing beautifully too.
Thanks so much for your continued support and for choosing Possum ✨
The Possum Play Team

Rated 5 out of 5 stars

Top Christmas present ⭐⭐⭐⭐⭐

Top Christmas present ⭐⭐⭐⭐⭐
We won Christmas with this gift this year. My 2.5yr old LOVES it (and even my 13yr old has secretly enjoyed sitting in a den again!). It was an ‘extravagant’ gift for us but I knew it would be an investment and the fun we’ve had so far already has meant it’s worth every penny and frankly blown all other Christmas presents out the water - probably for the next few years too. Oops!​

25 December 2025
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Gemma, thank you so much for your amazing review 🤍
We love hearing that you “won Christmas”! It’s so special to know the Play Couch is already bringing so much fun across ages and feeling like a worthwhile investment for your family. Thank you so much for choosing Possum ✨
Love, The Possum Play Team xx

Rated 5 out of 5 stars

The children are loving it ⭐⭐⭐⭐⭐

The children are loving it ⭐⭐⭐⭐⭐
Hours of imaginative and creative fun… and my sofa cushions stay where they belong ;)​

18 November 2025
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Kerrie, thank you so much for your lovely review 🤍
We’re so happy to hear the kids are enjoying hours of imaginative and creative fun — and even better that your sofa cushions are finally getting a break 😉
Thanks so much for choosing Possum ✨
Love, The Possum Play Team xx

Rated 5 out of 5 stars

What do you get 7 and almost one year…

What do you get 7 and almost one year old for Christmas that they can both enjoy and will last? I can tell you now, this couch has been hands down the best thing we’ve bought and wish we had years ago. They play together with it (what other toy can handle that age gap?), with the eldest making loads of different set ups and the youngest joining in on the fun. It encourages us to sit on it and be more available for play. Not slept on it yet (we went for the big bases) but it would definitely be comfortable for a night. Can’t recommend enough!​

25 December 2025
Unprompted review
Possum Play logo

Reply from Possum Play

Hi Kate, thank you so much for such a wonderful review 🤍
We absolutely love hearing how your kids are playing together across such a big age gap. Watching big imaginations lead the way and little ones jump in on the fun is exactly what the Play Couch is all about. It’s also so lovely to hear that it’s encouraging more shared floor time and connection as a family.
Thank you so much for your recommendation and for choosing Possum ✨
Love, The Possum Play Team

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