Positively Languages Reviews 

3,880
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

My stay at Kaplan Vancouver was a thoroughly pleasant experience, with one exception: an unpleasant encounter with a teacher—whose name I don’t know—who made me leave the kitchen area because I was sp... See more

Rated 4 out of 5 stars

From Vancouver ! My Time here was really great. Teachers want to make you improve your English. We make friends easily thanks to Many activities organised by school. The life abroad is an opportu... See more

Rated 5 out of 5 stars

Kaplan Bournemouth is more than just a school. From the first day, I felt welcomed. My teachers were so patient and they made every lesson fun and useful. The school is only a few minutes from the to... See more

Rated 5 out of 5 stars

One of the best experiences of my life! If it were up to me, I would have stayed much longer than a month and a half. The teachers are truly exceptional in every sense of the word. A special thanks to... See more

Company details

  1. Language Course Provider
  2. also in
  3. Educational Institution
  4. English Language School
  5. French Language School
  6. German Language School
  7. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,880)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kaplan Bournemouth is more than just a…

Kaplan Bournemouth is more than just a school. From the first day, I felt welcomed. My teachers were so patient and they made every lesson fun and useful. The school is only a few minutes from the town centre and the beach, so you can study and enjoy at the same time. I made friends from different countries and my confidence in speaking English is much better now. I will never forget my time there.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Thanks for everything

My experience at Kaplan Bournemouth was amazing. The teachers are very friendly and helpful, and the school is in a perfect location close to the beach. I improved my English a lot and met great friends from all over the world. I highly recommend i

14 October 2026
Unprompted review
Rated 1 out of 5 stars

I don't recommend this experience

I don't recommend this experience. It's far too expensive for what it is.

The classes aren't interesting. I went to Kaplan to improve my English, especially my grammar, but the only thing we do in class is have conversations. The teachers are nice, but far from professional.

They advertise small classes (maximum 12 students), but I ended up in classes of 22 students where we had to sit two to a table.

The cafeteria food is terrible—just fries, pasta, burgers, or tacos. Nothing healthy and no variety at all.

I stayed with a host family to improve my English, but the family didn't say a word to me. I ate alone after they had all gone to their rooms, and the parents didn't speak English very well, so I couldn't make any progress. However, the house was clean, and the meals were neither good nor bad; they were acceptable.

In conclusion, I absolutely do not recommend this experience as it is far too expensive and full of lies from the salespeople, but in the end, there was nothing to show for it.

12 October 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

I can only strongly warn anyone against booking with this provider. I worked extremely hard for months to save up for this LA language trip, prepared everything meticulously, and was ready to go three days before departure.
Then, just three days before my flight (!), they suddenly informed me that the housing option I had specifically booked was no longer available. Instead of honoring our contract, they attempted to force me into an opaque, completely unvetted apartment in a location far away (Downtown Santa Monica instead of Westwood). They provided virtually no transparency, no detailed info, and zero pictures regarding the safety or living conditions of this replacement—a completely unacceptable and risky situation, especially for a solo traveler.
This is not customer service; it is a total organizational failure and a severe breach of contract. They clearly gamble on customers giving in out of desperation right before their trip.
Absolute disappointment, zero reliability, and a complete nightmare. Anyone who books here is taking a massive gamble with their money, time, and personal safety. I demand a full, immediate refund and strongly advise everyone to stay far away from this company.

10 October 2026
Unprompted review
Positively Languages logo

Reply from Positively Languages

Hello, thank you for sharing your feedback. We are sorry to hear about your disappointment and the stress caused by the last-minute change to your accommodation, especially given the time and effort you invested in planning your trip.

Unfortunately, due to unforeseen accommodation availability issues, we were unable to provide your originally booked residence in Westwood. We understand how frustrating this must have been so close to your departure.

However, we would like to clarify that an alternative residence in Santa Monica was arranged, and information about the accommodation, including photographs and relevant details, was shared with our Customer Care team.

Following your concerns, we also accommodated your request to postpone your course start date to 24 October, with both our School and Accommodation teams making the necessary arrangements.

We encourage you to contact our Customer Care team directly so we can review your booking status and discuss any outstanding concerns.

Kind regards,
The Kaplan Team

Rated 1 out of 5 stars

Not received anything after paying for 1 month online course

I paid for a 1 month online course on your school site. But I didn't receive either an invoice or any further information about the course that is scheduled to start on October 5. I sent an email but I haven't received any answered yet. I am so worried about it.

30 September 2026
Unprompted review
Positively Languages logo

Reply from Positively Languages

Hi Carlos, thank you for bringing this to our attention. We’re very sorry for the inconvenience this has caused.

Our team is looking into your booking and will be in touch with you as soon as possible to provide the information you need and make sure everything is in place for your course.

We apologise again for the delay in getting back to you, and thank you for your patience.

Regards,
- The Kaplan Team

Rated 4 out of 5 stars

My Experience in Kaplan Oxford

Kaplan Oxford is a nice place where you can learn English in an attractive, beautiful and captivating atmosphere.
From the moment you enter the reception area, the atmosphere becomes friendly and welcoming. The cafeteria, the patio and the inner garden are very pleasant to hang out with the classmates.
The classrooms have a good size to accomodate until 15 classmates seated in university chairs. The teacher works with a keyboard and an electronic white board. The method followed is a well thought one so that you can keep your concentration all the time from the class beginning. The teacher are good trained and I can say that all of them have an enviable calmness and patience to teach, repeat, and make sure that we all understand the subject. A very special thank you to the teachers I had, especially Teo, Cat and Andy.
I'm only giving it 4 stars because I believe nothing in life is perfect. I took a four-week advanced course and came to Oxford with the intention of mastering the local accent. I would have loved it if all the teachers at that level had been native speakers from the region.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing school

Kaplan Bournemouth is a fantastic school, the teachers and staff are amazing! I will recommend Bournemouth to study English!

29 September 2026
Unprompted review
Rated 5 out of 5 stars

6 months

I have been here 6 months. I met a lot of people and ı have friends from another contries. Teachers always motiveted me and they are good at teaching.

25 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look