portmeirion.wales Reviews 17

Very disapointed in their customer service Won't be purchasing from them again, fist order arrived damaged second order was wrong.

This is my favourite place to go to ,being my third visit , with lots of happy family memories attached, visited on a quieter day out of season , toilets and surrounds clean , nice food in 6 cafe, also the pottery part of the shop good variety , all in all a great place to visit . Be seeing you ......

Total waste of time and money. £10 entrance for absolutely nothing. Buildings were an eye sore, tired and unkept. Nothing to do.

I bought a pair of seconds tea plates, they are beautiful, only way to tell they are seconds are small marks on the rear, the flower designs are so life like I am amazed, really happy with my purchases, customer services are very helpful. Will definitely buy some more pieces. Thank you all.

SO expensive for a walk around a
colourful hotels. It was around £40 per ticket no dogs allowed and that made no sense considering all of what you do is walk outside, which is slightly disappointing as i hoped there would be access into most buildings to see the architecture or more of the history. There are a hand few of small shops one of which was hinted to be *Italian foods and drink* at closer inspection none of it including the red wine was actually Italian. If you have walking issues you will not find any walking aids, walker shops nor is the terrain suitable for those with any walking issues, the golf buggys are for hotel stayers only, the pool is for hotel stayers only. Its a great spot for pictures and a bite to eat but apart from that it is a tourist trap. I even asked if the overpriced tickets were annual, they are not.

Portmeirion is a beautiful little village that has had a special place in my heart since a visit with my parents when I was young. Loved it so much that we decided to get married there in August, it was a small intimate wedding and we opted for afternoon tea as well, can’t fault anything, the staff were super friendly and helpful, nothing was too much trouble for Delyth who deals with wedding bookings etc. Now we have even more of an excuse to visit every year for our anniversary. I see many complaints about not being dog friendly, which is a shame as I am a fellow dog owner, however I can totally get why it is a no dog zone and it’s still well worth a visit without our four legged buddy.

I'm so disappointed that what was always a lovely culinary experience has gone so far downhill. A tiny tartlet described as a pie with accompanying mashed potato consisting of watery piped strips on the tartlet.
The only redeeming feature was the lovely cheese!

I had been really excited to experience Afternoon Tea at the Hotel Portmeirion in Portmeirion Village, as a treat at the end of our visit to the winter food festival. However, our treatment by one of their young waitresses left a definitely sour taste.

On arrival, our party of four left our coats and were shown to a table by a member of staff. We were soon approached by a surly young woman who demanded to know if we had booked. Her attitude was rude and passive-aggressive from the outset. Having been assured that we had indeed booked, and paid a deposit, she once again challenged this, and in a loud voice demanded to know under which name we had booked. She stated that had we been seated by a member of staff we would have been provided with menus, the implication being that we had just walked in off the street and had no business being there. This was degrading, and other diners were beginning to stare at us. I have eaten at some very prestigious venues, including the Savoy Grill and the Ritz, and never once have I been made to feel so unwelcome. My partner is diabetic, and when I began to tentatively ask if perhaps we could have a small box for him to take a couple of treats home, she sneered and abruptly told me I should have informed them of any dietary requirements at the point of booking. She flounced off before I could explain myself (presumably to check our booking) and I resolved to take her name on her return. However, she never did return, and we didn't see her again; maybe she had gone off shift or perhaps another staff member had noticed her appalling service?

Luckily, the day was saved by an absolutely wonderful waiter (who incidentally, when asked to recommend a tea, informed us he was from Northern India). He could not have been more attentive or helpful. On request, he readily produced small boxes for us to take away a few treats for my partner to enjoy later, sugar leels permitting.

On to the food: I must say this was absolutely delicious, especially the smoked salmon and caviar blinis and the cheesecakes. The afternoon tea was beautifully presented and there was more than enough of it. If I had to criticise, the egg sandwiches were a bit lacklustre, and mine contained a small piece of eggshell. I also thought it was a bit scone-heavy - one each would've been plenty and there was insufficient cream and jam provided. The cream was also a bit weird, not the usual clotted cream but with a strange consistency.

All in all, we had an enjoyable afternoon despite the bad start, but I'm not sure I'd repeat the experience. The hotel itself is rather shabby, and I certainly did not feel very special, given our reception.

I should note that I am autistic and felt quite intimidated by the rude waitress. Other neurodiverse customers might've been extremely distressed by her unnecessarily rude and aggressive manner. I'm hoping she can be identified and given some retraining.

Booked under the name of Cox.

Admission is very good value for money, because as well as the immortailised village itself, there are extensive forest trails with ponds, sculptures and walks leading to the sandy bay to explore. The guy at the admissions desk was very helpful as was the lady in the prisoner gift shop. Excellent Food in the Italian restaraunt on site & quick service there despite the numbers. Those who don't know The Prisoner might not find it so intriguing, but the floral displays were magnificent.

Exceptional service. Visited the village for afternoon tea on 3rd of January. The staff at the hotel couldn't have been more helpful in accommodating my dietary requirements and then on leaving offered us a lift to the exit as the weather was appalling.
Shout out to Charlotte and Chelsea at the hotel who looked after us so well and Sean our driver and Amanda at the exit. Others too whom we didn't get to see but all ran like a well oiled machine.
Thanks so very much - will return!

I have waited years to come and it did not disappoint. Not only was it only £17 each to get in (I thought this was very cheap), you can divulge yourself in the prisoner, then go for a lovely tree top walk. Only complaint....do not expect to get a cup of tea from the hotel bar if you are not a resident they won't serve you. There are other coffee bars and a restaurant, but it would have been nice, as outside the bar it overlooks the water. Most of the tables were taken up by non residents just sitting there dying of thirst. Other than that would recommend this any day

Spent hours driving there only to be refused entry as we had our Welsh Border Collie with us. Its all outdoors for goodness sake, and to have us given the excuse that dogs can leave mess j find completely insulting. Virtually every pub or cafe in the area, welcome dogs inside, but no, Portmeirion is obviously above this. I don't expect the type of visitor there would be in the habit of not cleaning up after the family pooch, but even if they didn't, at £17 per head tolook round, they could employ someone to keep an eye out. Well sod you, won't be going there

No question this is a beautiful spot, unique and worth seeing....but not at the price...£17 a head! In 2001 the entry fee was £5 worth less than £10 in today's money so hard to understand how they justify the cost. Factor in the costs of Coffee, Ice Cream and so on it makes for a very expensive way to spend a few hours. In my opinion it's not worth it.

The staff are most helpful and friendly a real credit to the organisation. The village is really well looked after. A very nice day out. Highly recommended. Thanks to you all.

I would have rated this place higher if it wasn’t for the dismissive attitude of the manager I complained to. Hotel and staff great. Staff at the gift shop and prisoner souvenir shop look up and smile at customers. Staff at cafe just by gift shop - please don’t swear! When I complained via email I was given the brush off- apparently they don’t have complaints about the attitude of some staff!!! Look at Tripadvisor.

Hard to swallow when you have a three night package booked and the staff at PortMeirian have been in constant touch to pre book meals etc that the away break has been cancelled because England are going into lock down. PortMeirian was in Wales the last time I went there.Not happy is the most polite way to express how I feel at the moment.