Porch Pirates Mystery Boxes Reviews 

270
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the excellent customer service, highlighting the team's responsiveness and helpful communication. Many people enjoy the excitement and surprise of opening the mystery boxes, often finding useful and high-quality items. However, some customers experienced significant delays with delivery, often waiting much longer than initially expected for their orders. A number of reviewers were dissatisfied with the product quality, describing items as junk, useless, or even damaged and incomplete. Additionally, some boxes arrived partially filled or contained unexpected items, leading to disappointment.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment, describing... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers expressing extreme... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many experiencing significant delays and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment over receiving items... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 3 out of 5 stars

It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.

Rated 5 out of 5 stars

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.4

Average

TrustScore 3.5 out of 5

270 reviews

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Replied to 9% of negative reviews

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3.4

All reviews

(270)

248 reviews in the last 12 months

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Rated 5 out of 5 stars

We got all kinds of cool random things…

We got all kinds of cool random things and a lot of things that we could personally use! It was a fun experience. Would deff do it again!
Candle making kit, king bed set (which I was about to go buy) a dog jacket for our huge dog which we had issues finding, work shoes, wind chime, storage totes, arts & crafts, the cutes pink Christmas tree with lights & presents. Sooooo many things were in my 3 box order.
I had them delivered.

1 April 2026
Unprompted review
Rated 2 out of 5 stars

Eh it's ok.

We traveled almost 1 hour and 30 minutes one way and was hoping to get a gift for our son. We spent i believe over $400-$500 just to hope for a Xbox or a nintendo switch 2 for a birthday gift. Unfortunately our boxes didnt have anything we could use except knick knack stuff that I just will take to goodwill. It was fun and the noise in the box and weight did not matter. At the end of it though we wasted money that could have went toward his gift.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome!

We went in on a day they were technically closed, the staff was super helpful and great at explaining everything! We walked in just for the experience and walked away with an IPad! We enjoyed it so much we’ve gone back multiple times! It’s such a fun and cool idea, I love it!

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Bought two boxes from the new Lexington…

Bought two boxes from the new Lexington location. Two boxes of crap. 😂 it was a huge disappointment and every single item went in the trash. Not a single thing worth keeping. It was hilarious. Very disappointing. Don’t waste your money! Buy a mystery box elsewhere. Or just go to the dumpster and throw your money in there.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

I FINALLY received the very first box I…

UPDATE: it is now July 9th, and I have still not the received the last box I ordered, nor has the money been refunded. I’ve also left more messages and have not received any replies. I have never ever had such a horrible customer service experience in my life… this is ridiculous! If I was able to give a negative amount of stars, that’s what they’d get.

I FINALLY received the very first box I ordered on October 26, 2025! Almost 5 months after I ordered it!!!! Seriously! FIVE months after I ordered?!?! And, talk about total CRAP in the box... seriously PorchPirates... what the hell?!?! There were three whole things in the box... 1 was a 2-pack of iphone glass protector sheets (valued at $5.98), a 24-piece set of Fall Party Favors - for CLASSROOM hanging party decor (appx. value of $13.99) and the final item.... a 24-piece velvet Christmas bow - very ugly color - (appx value of $12.99) --- I spent $37.95 on that box - and it contained crap worth about $33.... I still have one box they owe me... I'm curious to see how much longer that one will take... and what CRAP will be in it too...

One piece of advice... you are ORDERING AT YOUR OWN RISK! Just don't do it. I wound up cancelling my 'subscription' due to lack of communication, a bunch of lies regarding my order - WHEN I got a reply... and the length of time to receive what I paid for. Which so far has been junk!

15 March 2026
Unprompted review
Rated 4 out of 5 stars

Boxes!!! Love These

I got useful things valued way over the cost of the box, and got my first two last week. And so much fun to open. Ordering more tonight!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Made an order for $1200 3 months ago…

Made an order for $1200 3 months ago and never received ANYTHING or my money back!!! Have called, emailed, and reached out on messenger with no response!!!

10 December 2025
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

Hey Stachia, it looks like you purchased a pallet order for pickup and it has been here at our facility for a while. The phone number on your order doesn’t appear to be valid, please email me: austin@porchpirates.us so we can arrange LTL.

Rated 1 out of 5 stars

Ordered 5 boxes

Ordered 5 boxes, and received one. Zero response from Customer service regarding the other 4. Shipping shows only one sent, the rest have been ordered but not shipped. (and of course paid for)

27 November 2025
Unprompted review
Rated 1 out of 5 stars

On Dec 22

On Dec 22, 2025 I purchased multiple boxes-9 to be exact for a corporate event. I have not received tracking, nor have I received a response to my phone call or email. I did receive a response from a Facebook message saying they would be shipping soon. That never happened. I’ll be disputing it with my bank. DO NOT WASTE YOUR MONEY!!

17 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM PORCHPIRATES!!!!

DO NOT BUY FROM PORCHPIRATES!!!!
I ordered a subscription to send me 1 box a month. I started in August and got nothing. Emailing them took several messages before they responded that shipping was slow and it would ship the following Monday. Never received, but they were quick to process the next months box. After waiting since August for something and sending a bunch of emails that were never returned, I did a chargeback and will not buy anything from them again!!

3 August 2025
Unprompted review
Rated 1 out of 5 stars

Was super excited to try this and…

Was super excited to try this and experience the mystery box. Still haven’t received the box and several attempts to email and a phone call has not resolved it to date. Requested a refund and waiting for an answer Credit card company will be next step if they don’t step up. Disappointed for sure.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Pitiful for a mystery box.

Pitiful for a mystery box.
I've ordered many mystery boxes and decided to try this one....mistake. Ordered the Classic Liquidation Mystery box for a party. Glad I opened before taking it somewhere. 7 items, most school supplies (2 pencil sharpeners, notepad and loose leaf paper), xmas bows, mini 2x3 frames and a pair of shoes. Everything but the shoes could have been purchased at Dollar Tree. Ordered and never shipped until I contacted them. Horrible company, no response from them when I contacted them about the awful products in the box. Wrote a review about the box and they use a 3rd party. My review is not on their site.
Update... I've continued to try to get a response from customer service and as of 3/27/26 still nothing, they will not answer.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

I would rate this 0 stars if I could

I would rate this 0 stars if I could. The items were mostly genuine junk. Random parts you couldn't identify like rubber parts or metal hinges that went on stuff that wasn't included. Soiled sheets. Stuff that stores clearly couldn't sell and threw away.

Whoever owns this company went dumpster diving and then had the audacity to charge $70 a box for literal garbage. My family bought an entire pallet and ended up with nothing more than one or two items of low value that we kept. The rest went straight back to the garbage it came from.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

To ship or not to ship’

I have not had the best experience with this company. Their advertising is amazing but they do not live up to it. The first time I ordered it had been over 2 months without a response. I requested a refund claiming they were fraudulent.

I tried again a few months later ordering 3 different packages(7/25) it is 12/25 & have had nothing but empty promises. One box I received that was ok. Waiting for the 3 box they offered a beauty box & a classic box. The beauty box had 2 used items, 2 broken items, 1 expired item & 3 items that were new or sellable. I was not impressed with the classic box that was sent.

This company has poor business practice & doesn’t deliver the value they claim.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Junk and bad service

There is a local company that buys pallets of these then sells them. I bought two and they were all junk. All Amazon returns that were opened, used, broken, or missing pieces. I left a comment on the local place’s website about the quality of the box and they said porch pirates would be reaching out to me. About two week later porch pirates called and asked for my address to send me two new boxes. I was excited at the prospect of potentially getting something better than the first two boxes. They sent me tracking numbers that day. Over a week later the boxes still hadn’t been dropped off at ups. I reached out to the company and they said they had been busy but would ship them soon. Then I reached out again a week later when they still hadn’t shipped and they said it was because of bad weather and they would ship the following Monday. It’s now been over a month and the boxes still haven’t shipped. And the company won’t respond to my emails. I would not recommend buying with this company. Their customer service is terrible.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Less than one star

Less than one star. Ordered two boxes 12/3 and nothing was ever sent. No customer service. No packages. I live in the same state, this is unacceptable. No holiday gifts. Xmas ruined. Contacted the BBB and porch pirates said I am lying 😅 so now I dedicate my formidable talents to warn the world.

21 December 2025
Unprompted review

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