poppyandpeonies.com Reviews 

Terrible customer service, only an email address or chat bot. No actual number to call. I have been trying to return a purchase that was a gift. When I reached out via email, the only way to correspond with company, I was provided with a very short email providing an address for return. No return label provided. The purchase was international as I am is the US. I need a phone number to complete the return and cannot get in touch with anyone to provide me the necessary information to compete return. In addition the return cost $36. This has been a very dissatisfying and disappointing experience. I will not be buying from this company again and I would advise others against it unless the customer service improves.

I've been waiting since December 15 and still have not received my order. There is no updates online from the shipping company and one reply to my email telling me that I should be expecting the order soon. This is the worst experience I have had ordering online. This will be my first and last time I order from this company.

Buyer beware! Poppy and Peonies does not stand behind their product beyond 90 days after purchase. Like many reviews I have now seen, my Sidekick crossbody’s zipper no longer functions after less than a year of wear (8 months). The zipper split and will no longer zip up. This is after normal use and not overstuffing my bag. Conveniently my Go Anywhere wallet’s clasp popped out around the same time and I tried putting it back in but it pops out every time I unclasp it. The ends are intact.
Obviously very poor craftsmanship in their products.
I emailed customer service and of course I was met with nothing can be done since it’s beyond 90 days since purchased and was offered a 25% discount.
If you want a product that lasts 90 days then their products are for you, otherwise steer clear.

Very bad company! Do not buy from them. I bought a bag and the zipper wasn’t installed incorrectly. No customer service. Will never buy from them again.

The worse customer service I’ve ever dealt with. Placed an order on 12/5/25 and haven’t received it. All it says it’s delayed since, 12/18/25 with no current updates to where my package is. I’ve tried emailing and calling and no one replies back or answers their phone. Stay away from this company. Do not purchase. They are awful

Update on my previous review. I have since sent several more emails to poppy and peonies and have gotten no response. DO NOT ORDER FROM THEM!!!
very unprofessional cite. Very unhappy with them.

I am very upset right now. I think it is absolutely insane that this company does not provide return labels. If I knew I had to return back to Canada without it being covered (I am in US) I would have NEVER bought from them. I had to pay half of what I ordered $64 dollars of a $126 dollar purchase JUST to return and that’s if they even refund me. So I basically wasted $64 dollars and in this economy and during that holidays is crooked behavior!!!! They did not respond to an email from me either I sent almost 2 weeks ago. Customer service is awful!

Gifts that I had ordered for Xmas got deemed missing which is out of the control of the company. They refunded my order without any questions. My wife loves the products so much and even though would likely not arrive for Xmas we put another order in. The company immediately shipped the products and to our delight the gifts arrived already. It is a busy time of year and everyone busy so it was a pleasant surprise customer support was on top of it.

Less than 1 star! Do not buy from this company - customer service non existent. Their cream bag is beige! They do not respond to emails and charge for returns when they misrepresent the color of their bags.

Ordered and paid for a bag 4 weeks ago. No response until I threatened to put the transaction in dispute with my credit card. Never responded to emails. Masquerading as a proper brand.

Order arrived damaged. Unable to speak to a customer service representative despite multiple attempts. No response to emails. Will not purchase from again & will certainly not recommend to others.

I would rate this company is zero if I could I recently put in an order and I wasn’t happy and I started returns and they accepted them but the label part of the return said label error and that they would email me instructions and I’ve yet to hear from them . I tried to call the contact number. No answer they’re saying they we have to call customer service but I already emailed Customer Service weeks ago about wanting to change my order. Never got a response.! Hoping that this can be resolved somehow but not hopeful!

This companies website is terrible. Be aware that it doesn’t ask for any information about delivery it just auto populates your information. Then when you try and email them to change the delivery address they can’t do it. Why I don’t know!! They have no way to call them and everything is email. Terrible customer service. Perhaps you should work on helping out your customers so they don’t give you such a bad review.
I do not recommend this company.

I made a mistake in the shipping address. I realize this is my fault. But I’ve been trying to get a hold of customer service for a week with no response!!

Poppy and Peonies ..... a distractive name compared to the company I/you are dealing with. I have contacted the company twice (email and chat) and I still have no answers. So I did a bit of detective work. They have an office and a store in Penetanguishene Ontario. Oddly they list a UK phone # as their office #??? I am going to try the UK # and if successful (??) will post outcome. UK # is +44 1483 351 662 (not holding my breath :) )

I purchased the Go Getter Tote in berry and fell in love with it. I take care of my things and was saddened when it started to break down at the seams and straps but thought it was maybe just a bit of wear and tear from using it daily. Unfortunately, it continued to break down and I won't be able to use it much longer. If they switched out their material from 'vegan leather' (aka plastic) to a more durable fabric, I would happily purchase a replacement. As it is, I feel it's too expensive for the quality (or lack thereof).

I completely regret not looking for this first
Ordered Christmas gifts 2 weeks ago
No update on tracking
No answers to emails
Spent almost 200$

BUYER BEWARE!!!

If you end up wanting to send something back- this scam of a company not only makes you pay the shipping fee- they also charge you a $15 fee on top of it! DISGUSTING!

Again there was no zero star

Zero customer care

They straight up don't respond to customer service emails. Horrible service