Pop Specs Reviews 171

This is the second time I've purchased glasses here at the Norwich branch. The first time was for my wife. I was helped by Abbi and Lucia, they were both fantastic and really helped when picking the right frames. The second time was for myself. I was helped again by Abbi who was brilliant, she picked out some frames that she thought suited my face shape and that went with my aesthetic. The range of glasses were great so good infact that I bought 2 pairs! Abbi had these ready for me by the time it took me to grab a coffee. Definitely recommend!

I had a great initial consultation at this spectacle shop — friendly and welcoming customer service that made a strong first impression. The frames are definitely funkier and more unique than what you'd typically find on the high street, which is a plus if you're after something a bit different.

However, the experience soured when I encountered issues afterwards. The staff were noticeably less friendly — almost irritated — when I asked about a refund or raised concerns. The level of professionalism and aftercare simply didn't meet expectations, and I wouldn’t recommend them based on that.

Also worth noting: polarised lenses here are significantly more expensive than at regular high street opticians, without a clear justification for the price difference.

Amazing experience in the Nottingham store with Sunita. Patient, friendly and amazingly welcoming 😁
Would recommend to anyone and everyone!
Friendly prices and the service to accompany it!

I visited the Pop Specs branch in Nottingham Victoria Centre and was amazed by the service. Sarita sorted out my glasses, and she was simply amazing.
Excellent service, thank you very much.
Angel :)

Amazing experience a couple of months ago at the London westfield stratford branch- huge thank you to the assistance of Bilkis, she helped me with my glasses and was very kind.

Got great glasses in cramlington today,75£ really cool chunky frames all done in 30 minutes,just show him your perception, pay wait and go.sorry specsavers and boots you just haven't got any funky frames. Cheers

Amazing and fast service from the wonderful Sarita in Nottingham. New glasses looking fantastic! Will go back any time I need new specs (or a chin wag)

Thank you so much to James and will at pip specs braehead in glasgow ! The best customer service ever and thanks for helping me find some lovely glasses 🫶🏻

Very friendly funny attentive Dan was absolutely amazing. Took a look at me and brought what he thought and loved every one of them . Bought 3pairs. Absolutely fabulous 💋

These guys are excellent. Brought my 2nd pair today. As always really helpful and best of all no pressure, lots of frames to choose from and they only cost me £95.00!!!

Great service! - Metrocentre. Rectified wrong prescription given by Specsavers without any fuss or additional cost. Spent time to discuss how I would be using the reading glasses to ensure they were correct.

Sarita is amazing! 🤩 She really cares and helps as much as possible. It was a really personal experience and Sarita helped me choose the right frames for my face and took into account my taste and what I wanted for my overall look. The glasses were created with my lenses so quickly too! This meant my overall experience took around an hour so would be easy to complete in a lunch break! Thank you so much ☺️ I love my new glasses, they give me confidence and make me feel very stylish! Xx

Visited the Newcastle store today and spoke to Grant and Dameer. They were both absolutely lovely and helped me along the way to pick the right glasses for me. Brilliant quick service and the quality of the glasses are amazing. Would definitely recommend.

I had a very helpful time with pop up specs the stsff were very friendly and helpful and had a great knowledge of what suited me best.

Great experience and I have recommended them to my friends.

Visited Nottingham branch today and the frames are amazing! Sarita took so much time helping me choose the right one for me and was such a laugh at the same time. Dora was also helping another customer when I was there and they were getting the same top notch service.

After an eye test elsewhere I was on the lookout for some glasses. Spotted the Pop Specs stand at York Outlet and picked some frames. Love the frames and the two girls working were absolutely lovely and very helpful. The glasses were ready in around 20 minutes and have been perfect since I bought them about 6 weeks ago!

Great service and friendly staff (Miranda and Will) at Braehead. Great price and had my new sunglasses in no time at all.
Give them a go - you won’t be sorry.

Great help and lovely glasses really nice guys

I can't thank Sarita enough for her help with my first pair of glasses! It was so nice to be able to chat with her as well and get to know about her background! it is obvious that she LOVES her job! Thank you again Sarita (PopSpecks Nottingham), hope to see you again in the future!

Had an eye test at specsavers expecting to be able to leave with glasses or at least contact lenses and was told it would be over a week. Went walking in Braehead shopping centre desperately looking for somewhere to get lenses as I had my driving test in the morning!
stumbled across Pop specs and they where absolute life savers!
amazing customer service helping me pick out a lovely pair of glasses to suit me and when they didn't have my lenses in stock they went out of their way to have them sent over from their other shop! Walked away with my prescription glasses in under an hour!
They couldn't have done more for me, and I passed my driving test this morning, all thanks to them, as I was worried I wouldn't actually be able to take the test without my up to date prescription.

Thank you Tom and Carly, so nice of you and again life savers!

100% would recommend them and will definitely be back to use them again.