Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... See more
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Review summary
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I was extremely impressed with this company when purchasing a replacement pool cover a couple of years back so when it was time to consider a new pool liner, I knew where to try first. From initial c... See more
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I'm a regular customer of Poolstore and i always receive great service and their prices are always very competitive. A special mention to the sales team who are always generous with their time and giv... See more
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My order was dealt with straight away. Delivery was on time. I have had items from this company before and they are very efficient . They kept in touch regarding when it would arrive. I would not... See more
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Company details
- Outdoor Swimming Pool
- Heating Equipment Supplier
- Indoor Swimming Pool
- Online Food Ordering Service
- Patio Enclosure Supplier
- Water Pump Supplier
Written by the company
PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....
Contact info
Nutburn Road, SO52 9BG, North Baddesley, United Kingdom
- 02380734922
- Sales@poolstore.co.uk
- poolstore.co.uk
4.7
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Poor delivery experience
The first order didn’t arrive the next day so I couldn’t get my pool open for my son’s birthday.
The second order had 2 of the 3 items missing.
It’s your courier DHL that’s to blame for the first order. They said they couldn’t get access to the property, which was a lie. They later conceded they simply couldn’t be bothered to follow the diversion around road works that wouldn’t have taken them any longer to get to me.
26 June 2024
Reply from PoolStore UK Ltd
Thank you for taking the time to leave a review. We are extremely sorry that DHL did not deliver your order as expected. We are discussing the matter with our local DHL depot to investigate why the DHL driver didn't follow the diversion. As you are a long-standing customer of ours you will appreciate that these cases of incompetence with delivery drivers are not that regular. Your back-order of 2 missing items was dispatched the following day and delivered to you on our next working day service. Please accept our apologies for the inconvenience this caused you.
And still the absolute best,for pricing…
And still the absolute best,for pricing and advice.I don't even bother looking anywhere else,
Their after sales advice is the game changer.
10 July 2024
Unprompted review
Reply from PoolStore UK Ltd
Thank you again Martin for your feedback, it is very much appreciated.
This product (Perfectly clear) has been a game changer for me!
This product (Perfectly clear) is a game changer for me.
I was recommended it by a friend who’s business is water management in all situations ie pools aquariums etc.
I did a glass test of my spa water before adding the Perfectly Clear and was amazed afterwards at how the product had lumped together all the small particles that were causing the cloudiness.
A note of caution however… it is wise to underestimate the amount you are using in the water as it is so effective that it can jam up the filters but that is only testament to how effective it is.
24 June 2024
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Competitively-priced for pool chemicals
Competitively-priced for pool chemicals. Website is good, and ordering easy. My chlorine tablets came very quickly. However, the boxes were left in the middle of the drive, nowhere near the house, and could easily have been stolen. No-one rang the bell to say they were there and their time of arrival was not as promised. I alerted Poolstore and this was part of their reply:
'It's true that delivery experiences can vary depending on location, and while some customers may have had occasional challenges, DHL generally performs well. Additionally, the specific requirements for chemical deliveries can limit our pool of potential partners.'
Can't say I found that very helpful....
28 June 2024
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. Your feedback is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
You always give good service and the…
You always give good service and the pricing is good as well!
26 May 2024
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent service and delivery rhankyou
25 May 2024
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
‘Perfectly Clear Natural Clarifier’…
‘Perfectly Clear Natural Clarifier’ Bought . Delivery within a few days. Using it to clean up pool after winter, after applying shock doses to clear algae. Seems to work quite well, needs quite a lot of cycles to get pool clear. I’m sticking with it. Quite pricey stuff so marked down one star.
29 April 2024
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Can’t fault them
Can’t fault them. Super quick delivery. Just the sort of supplier you need!
26 April 2024
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Goods not received
25 March 2024
Reply from PoolStore UK Ltd
Dear Tom, we are sorry that our carrier did not deliver your goods on time. You first made us aware of the issue after our closing hours for the Easter weekend break. As soon as we saw your email on Tuesday morning when we returned to work we contacted our carrier via your tracking information to find out why your delivery was delayed. The carrier had noted 2 issues for the delay, one being the vehicle breakdown and the other being a slightly damaged box. We relayed this information to you immediately and confirmed that your goods were out for delivery again that day. We tracked your delivery and as soon as we could see it had been delivered we contacted you again to confirm this. As always we appreciate your custom.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Good product at realistic prices and…
Good product at realistic prices and great service.
1 March 2024
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
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