Pom Pom London Reviews 

16,923
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,960 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the soft and durable leather, and appreciate the wide variety of styles, colors, and interchangeable straps available. Many consumers highlight the excellent customer service, noting quick responses and helpful support when issues arise. Reviewers also frequently commend the fast and efficient delivery service, with orders often arriving quickly and well-packaged. However, some people mentioned issues with shipping capabilities not matching advertised timelines, leading to delays and difficulties in reaching customer service for resolution. A few other people also felt that the colors of the bags on the website sometimes appear lighter than the actual product, and some experienced incomplete orders or bags arriving with an unpleasant odor.

What people talk about most

Product

Consumers find product to be positive, often praising the quality of the leather, describing it as soft,... See more

Quality

Customers consistently note positive experiences with quality, highlighting the exceptional craftsmanship and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease and efficiency.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer for over two years and have a great collections of styles of bags in varying colours. My latest purchase being a stone mini city bag and a further purchase of Black passport, Luggage... See more

Company replied

Rated 5 out of 5 stars

I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, tha... See more

Company replied

Rated 5 out of 5 stars

Since finding Pom Pom London in February 2025 I have purchased many bags from them, I absolutely love them. Their shipping is very fast & the customer service you receive is fantastic should you have... See more

Company replied

Rated 5 out of 5 stars

Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online! Couldn't be happier - absolutely beautiful quality bag, perfect for o... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Handbags Shop

Written by the company

Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x


Contact info

4.8

Excellent

TrustScore 5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(16,923)

2,906 reviews in the last 12 months

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Rated 5 out of 5 stars

Would Buy Again

Fast shipping, beautiful product.

4 May 2026
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you were happy with the fast shipping and your beautiful bag.

Pom Pom London Team x

Rated 5 out of 5 stars

Timeless

Timeless products a bag for every occasion!!!

I have so many pom pom bags collected over the last few years in varying sizes, colours and styles. I have now converted my family and friends who now love them too!!

11 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review!

We're delighted to hear you've built such a lovely Pom Pom London collection and even introduced your family and friends to our bags. Your support means so much to us!

Pom Pom London Team x

Rated 5 out of 5 stars

Love the pom pom slim profile…

Love the pom pom slim profile purse...going to order in red when it gets in stock

3 May 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love the slim profile design!

Pom Pom London Team x

Rated 5 out of 5 stars

I absolutely love my growing collection…

I absolutely love my growing collection of Pom Pom London bags. Quality is gorgeous, at a reasonable cost. Super fast delivery. Only problem is choosing what next!

10 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying your growing Pom Pom London collection. We agree - the hardest part is deciding which one to choose next!

Pom Pom London Team x

Rated 5 out of 5 stars

Excellent Quality and Great Value

I have 3 Pom Pom bags, two Original Plus ones - these are the perfect size for a daily bag. You can get everything you need in it and the front zip pocket is great for your keys, lippy etc. I also bought a quilted London City Plus bag as I wanted a slightly bigger one for days out (carry extra). The quality is great, a British Company, great service received each time. Excellent value.

7 March 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear that you're enjoying your collection and that the Original Plus and London City Plus bags are perfect for your everyday needs.

Pom Pom London Team x

Rated 5 out of 5 stars

Very easy ordering process and fast…

Very easy ordering process and fast shipping. Hoping I love my purse as much.

8 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you found the ordering process easy and that your bag arrived quickly. We hope you love your new purse just as much when it arrives!

Pom Pom London Team x

Rated 5 out of 5 stars

Pom Pom London bags are my favourite

Pom Pom London bags are my favourite. Real leather. Superb quality and a great selection of choice. I have bought 4 handbags so far and wear them regularly.

3 November 2025
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear that Pom Pom London bags are your favourite. We hope you continue to love all four of your bags for many years to come!

Pom Pom London Team x

Rated 5 out of 5 stars

Just received my underground bag it…

Just received my underground bag it excellent such good value 3 straps two additional key rings, colour fabulous I have travelled on the underground since the 60’s so to have fabric straps from the seat covers adds to it Well done PomPom ❤️

10 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear you love your TFL bag. Lovely to know the seat fabric straps bring back such special memories for you. Enjoy your new bag, and thank you for your support!

Pom Pom London Team x

Rated 5 out of 5 stars

I have over 20 PPL bags and my…

I have over 20 PPL bags and my collection continues, 2 more in the post on the way. Beautiful leather, great customer service, stunning bags and great interaction on fb about new collection

10 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your amazing review! We're thrilled to hear your Pom Pom London collection continues to grow and that you're enjoying our leather, customer service, and Facebook community. We can't wait for your two new bags to arrive and hope you love them just as much!

Pom Pom London Team x

Rated 5 out of 5 stars

I absolutely love the bags from Pom Pom London

I am absolutely in love with my Pom Pom London bag. The quality of the leather is exceptional, and the overall craftsmanship feels truly premium. The bags have such an elegant, luxurious look while still being practical for everyday use.

I also love the wide choice of sizes and colours, which makes it easy to find the perfect style. The fact that you receive two straps is a brilliant detail — it makes it so easy to style the bag differently depending on the outfit or occasion.

On top of that, the customer service has been outstanding. Whenever I had a question or problem, the team was always helpful, friendly, and quick to find a great solution. I have been nothing but impressed and would highly recommend Pom Pom London.

10 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear how much you love your bag! It's especially lovely to know that our customer service team has made such a positive impression.

Thank you for being part of the Pom Pom London community!

Pom Pom London Team x

Rated 5 out of 5 stars

Amazing company

I have over a dozen of these bags & they're incredible. So spacious, an array of colours & beautiful soft leather.
Customer service are fantastic. Any problem & they're available.
Really can't recommend these enough.

1 May 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your amazing review! We're delighted to hear how much you love your collection and that you've had such a positive experience with our team. Your support and recommendation mean a great deal to us.

Pom Pom London Team x

Rated 5 out of 5 stars

These bags are one of a kind

These bags are one of a kind, they are just the most beautiful leather , soft and the colours are fabulous !
Great choice of styles and sizes for everyone
And value for money is importaimt, so with a bag you get a free Keyring, and two additional straps, not including the one that already comes with the bag !
Pom Pom London becomes an obsession! 😊

7 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful review! We're thrilled to hear how much you love the quality, colours, and versatility of our bags. It means a lot to know you're enjoying the extras that come with each piece too.

We really appreciate your support and are so glad to have you as part of the Pom Pom London community!

Pom Pom London Team x

Rated 5 out of 5 stars

I have several Pom Pom London products…

I have several Pom Pom London products and all of them are of the highest quality - the love, care and thought that goes into the designs, the details and the packaging really shines through. The customer service team have always been brilliant and extremely quick to respond and answer my queries on the few occasions I’ve had a question about their products or my order. This is a small, British brand who seriously care about their products and their customer base and they constantly prove it. Can’t recommend them highly enough.

10 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our products and customer service. Your support and recommendation mean the world to our team, and we're so grateful to have you as part of the Pom Pom London community.

Pom Pom London Team x

Rated 5 out of 5 stars

Cute and organized bags

Cute and organized bags, fast shipping, love them.

1 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love your bags and that they arrived quickly. We really appreciate your support!

Pom Pom London Team x

Rated 5 out of 5 stars

I first heard about Pom Pom London…

I first heard about Pom Pom London through my daughter-in-law who has a London City bag.

Now I've had a good look at their website and I'm spoilt for choice. Can't make up my mind.

Very good UX ... logically structured, quick and easy.

Also, very generous loyalty/rewards programme before your even buy something.

Thought I'd buy just one bag, might even go for two ;-)
City London regular and mini. Can't decide which free straps and which keyring ... they are all brilliant.

Looking forward to finally ordering and even more to getting the product ... FREE WORLDWIDE SHIPPING for GBP70+ orders - and I thought they wouldn't even ship to Europe with all the Brexit hassle.

9 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted you discovered Pom Pom London through your daughter-in-law and you've enjoyed exploring our website and rewards programme. Choosing just one bag can definitely be the hardest part!

We can't wait for you to place your order and hope you love your new bag when it arrives.

Pom Pom London Team x

Rated 5 out of 5 stars

My favorite purses

My favorite purses. I haven’t carried another brand in years. Well made, beautiful colors.

9 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear that Pom Pom London has become your go-to brand. It means so much to us that you love the quality and beautiful colours of our bags.

Pom Pom London Team x

Rated 5 out of 5 stars

Pom Pom London has exceptional bags

Pom Pom London has exceptional bags. An abundance of bright colours and styles and it’s so hard to resist buying more. My last order was a black Wilmington (aka Wilma) style bag and it’s well-made and I’m so excited to use it tomorrow.

9 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review!

We're thrilled to hear you're enjoying your new Wilmington and that you're excited to use it. We hope Wilma accompanies you on many wonderful adventures!

Pom Pom London Team x

Rated 5 out of 5 stars

Beautiful bag

Ordered another bag the Lambeth plus on Sunday was delivered to me early Tuesday morning. The chestnut colour is gorgeous a bigger bag than I usually buy but the size is perfect for a day out or general use . It has a little bag inside you can fasten to main bag and it came with two leather straps long one and short .

7 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying your Lambeth Plus and love the chestnut colour.

Pom Pom London Team x

Rated 5 out of 5 stars

Couldn't be happier

Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online!
Couldn't be happier - absolutely beautiful quality bag, perfect for our weekend away, small but fitted-in everything I needed and kept passport, phone and wallet feeling secure.
I love the straps to suit different moods along with the substantial, but soft leather, they create a stylish look. And they arrived quickly, all packaged together in a lovely dust bag too!

22 January 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you for your wonderful review.

We're so pleased to hear that you took a chance on us and couldn't be happier with your purchase! We hope you enjoy your bag for many more adventures to come.

Pom Pom London Team x

Rated 5 out of 5 stars

Quality leather bags

These are quality leather bags! I have two Original Plus bags and an Original bag. I love being able to change out the straps and I’ve received so many compliments on my bags. I’ve taken them on several trips and they’re so convenient, I feel like my bag is safe when I carry it crossbody style. I can fit all my essentials in it. I wish the Original Plus were just a wee bit bigger, maybe the same size as the City Plus. I love them!!!

21 May 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you for your wonderful review.

We're so pleased to hear how much you love your Original Plus and Original bags! It's great to know you're receiving compliments and finding them so practical for your travels. We also appreciate your feedback on the size of the Original Plus and will be sure to pass it on to our team.

Pom Pom London Team x

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