Been a customer for over two years and have a great collections of styles of bags in varying colours. My latest purchase being a stone mini city bag and a further purchase of Black passport, Luggage... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, tha... See more
Company replied
Since finding Pom Pom London in February 2025 I have purchased many bags from them, I absolutely love them. Their shipping is very fast & the customer service you receive is fantastic should you have... See more
Company replied
Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online! Couldn't be happier - absolutely beautiful quality bag, perfect for o... See more
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Company details
Written by the company
Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x
Contact info
United Kingdom
- hello@pompomlondon.com
- pompomlondon.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 2 weeks
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Lovely bags
Lovely bags, great customer service. Lots of style choice and colours. New bags launched Spring and Autumn with offers throughout the year too. One bag is never enough!
16 April 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you enjoy our bags, styles, and colours, as well as our seasonal launches and offers. We really appreciate your support!
Pom Pom London Team x
Design, quality, price: all fantastic
British design, a wide range of colours, styles and textures, great customer experience and affordable price points. Little wonder PPL is a success story.
20 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted you appreciate our designs, variety, and customer experience. We really appreciate your kind words and support!
Pom Pom London Team x
Always brilliant service from PomPom…
Always brilliant service from PomPom London - items beautifully packaged and prompt delivery. Great service from start to finish!
20 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you’ve had a great experience from start to finish and that you’re pleased with the packaging and delivery. We really appreciate your support!
Pom Pom London Team x
Love this company and really enjoy…
Love this company and really enjoy these bags! Thanks so much!
19 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you love our bags and enjoy them. We really appreciate your support!
Pom Pom London Team x
I have absolutely loved every bag I…
I have absolutely loved every bag I have gotten and the groups and people have met thru collecting have been a huge plus. I have been collection now for about 5 years and have always had a fantastic experience with everything!
19 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear how much you’ve enjoyed your collection over the years and the experiences that have come with it. We really appreciate your continued support!
Pom Pom London Team x
Love these bags!
I have several bags from Pom Pom London and they are all wonderful. I’m excited to try a different style this time. Delivery is always quick and nicely packaged, too!
6 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you love your bags and are excited to try a new style. It’s great to know you’re pleased with our delivery and packaging too. We really appreciate your support!
Pom Pom London Team x
Great delivery
Great delivery. Fast. But the product is to die for. The leather is high quality. I got the Tfl Picadilly limited edition. The strâns are the actual stars! Goes so well with a casual outfit and a spacious bag indeed
16 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you love your Piccadilly Limited Edition bag and its straps.
We really appreciate your support!
Pom Pom London Team x
Fantastic quality
Fantastic quality, fast shipping! I cant say enough good things about these purses. I have three so far, already looking at my fourth!
19 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you love the quality and speedy delivery, and that your collection is growing. We really appreciate your support!
Pom Pom London Team x
Love the colors and the different…
Love the colors and the different styles ❤️
1 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear that you love the colours and variety of styles we offer.
We enjoy creating collections with something for everyone, so it's wonderful to know you've found designs that you love. Thank you for your support, and we hope you continue to enjoy your Pom Pom favourites!
Pom Pom London Team x
I have been buying from Pom Pom London…
I have been buying from Pom Pom London for a while now,I absolutely love there bags.They have such a vast variety to choose from.
1 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review! We're delighted to hear that you've been a longtime Pom Pom London customer and that you love our bags.
We take great pride in offering a wide variety of styles, colours, and designs, so it's wonderful to know that this is something you enjoy. Thank you for your continued support, and we look forward to helping you grow your collection even further!
Pom Pom London Team x
I love the Pom Pom bags
I love the Pom Pom bags, all the different styles, colours and straps.
I have 5 now and ordering my 6th and my daughter has 2.
The quality is lovely.
17 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review! We're delighted to hear how much you love our bags, straps, colours, and styles.
Thank you for your kind words about the quality of our products and for your continued support. We truly appreciate it and look forward to helping you both grow your collections even further!
Pom Pom London Team x
Holds a lot, can dress up or down
This purse is great. I was looking for something similar to my Dooney crossbody, but without the center divider. This is perfect. It’s just a bit larger, but not too large, and I have more flexibility of what I can carry. I can fit a water bottle (16.9 oz), phone, keys and more. While it looses some structure/stiffness by not creating separate compartments, it is well worth the trade off. The bonus straps increase usability by fitting different situations. I got the canvas (dress down) and gold chain (dress up) options and couldn’t be happier. I bought it in Stone, and probably will buy another in a different color.
10 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review! We're delighted to hear that your Pom Pom bag has been the perfect fit for your needs.
It's fantastic to know that you're enjoying the flexibility of the design, the extra carrying capacity, and the versatility of the interchangeable straps. We love that you've been able to dress it up and down to suit different occasions!
Thank you for choosing Pom Pom London, and we're especially pleased to hear you're already considering another colour for your collection.
Pom Pom London Team x
I've had nothing but good experiences…
I've had nothing but good experiences with PomPom London. The products are top notch and shipping is relatively quick. The website is a little bit janky though!
2 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear that you've had such positive experiences with Pom Pom London and that you're enjoying both our products and delivery service.
We also appreciate your feedback regarding the website, we will pass this feedback on!
Thank you for your support, and we hope you continue to enjoy your Pom Pom collection!
Pom Pom London Team x
Purchase Review
I currently have 2 bags (one city and one sling) and always looking to add more to my collection. Love the simplicity and style of these bags.
16 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear that you're enjoying both your City Bag and Sling Bag.
It means so much to us that you love the simplicity, style, and versatility of our designs.
Thank you for your continued support, and we can't wait to see which Pom Pom bag catches your eye next!
Pom Pom London Team x
City bag for a 40th birthday gift
I bought a City crossbody bag for a friend’s 40th birthday, here in Australia. I was impressed by the speed with which the dispatch from the warehouse took place and the subsequent detailed tracking, from London to Melbourne.
The bag itself was wrapped thoughtfully, is beautifully made and lined, and has that gorgeous leather smell, plus the additional straps give it uses in multiple settings from formal to casual.
I was also impressed by the choice of colours available.
My friend was very happy with her gift.
17 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review! We're delighted to hear that both the ordering and delivery experience exceeded your expectations all the way from London to Australia.
Thank you for choosing Pom Pom London for such a special occasion, and we hope to welcome you back again soon!
Pom Pom London Team x
Love love these bags
Love love these bags, I have 3 so far, beautifully made. Perfect for every occasion. Can’t wait to get my next 0ne! Fast delivery too
16 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review! We're delighted to hear that you're loving your bags and that they've become perfect companions for every occasion.
We're also pleased that your orders arrived quickly. Thank you for your support, and we can't wait to help you find bag number four!
Pom Pom London Team x
Great quality and styles
Bought s few Pom Pom London bags for family and myself. Great quality and styles.
11 October 2025
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear that you've chosen Pom Pom London bags for both yourself and your family.
It's wonderful to know that you've been enjoying the quality and styles of our bags. Thank you for your support, and we hope you continue to love your Pom Pom collection for many years to come!
Pom Pom London Team x
I am addicted to Pom Pom bags
I now have over 5 Pom Pom bags and you may wonder why - well the answer is simple.
1. the quality of the design and product
2. the flexibility and wearability of the bags - change the straps and you can change the look
3. the various colours and designs
4 the fantastic service you get
I am addicted to Pom Pom bags
1 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your fantastic review! We're absolutely delighted to hear that you've built such an amazing Pom Pom collection!
It means so much to us that you appreciate the quality of our bags, the versatility of our interchangeable straps, and the variety of colours and styles we offer. We're especially pleased to hear your kind words about our Customer Service Team.
Thank you for your continued support and loyalty.
Pom Pom London Team x
These are the most beautiful bags
These are the most beautiful bags. I’ve waited a long time to find the size, pockets to fit my phone, keys, etc and the Original fits the bill for more perfectly and in more colors, prints, and textures than I ever imagined! So in love with my Pom Pom London bags!!
15 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you love your Original bag and that it's the perfect fit for your everyday essentials. Thank you for your support!
Pom Pom London Team x
Great customer service
Great customer service. When my order went missing in the Royal Mail ether they didn’t quibble, just sent out a replacement. Excellent service thank you x
15 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted we could help resolve the issue quickly for you. We hope you enjoy your purchase!
Pom Pom London Team x
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