Low-stake filter Thu 15:57 started failing when support wanted a round ID after 16 minutes that casino history never showed. KYC status made one payment page feel like a support loop while the payout... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Monday night, £210 Paysafecard withdrawal — the cashier at Fri 8:45 moved my payout from processing to manual check with no note. Lobby notice made the casino status feel like guesswork while chat kep... See more
The account message centre is messy One message says my account is verified, another says documents are still under review, and the cashier blocks withdrawals anyway I asked which status is... See more
Went back once, Session reminder: date filter showed no payouts through hotel Wi-Fi on tablet while cashier showed pending. Lobby notice pushed the issue back to the account page on ticket #1290
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fluffy Favourites sits in the…
Fluffy Favourites sits in the promotions banner and in the search results, but clicking it gives a page saying the game is unavailable, which has been the case for 3 weeks now.
The account message centre is messy
The account message centre is messy
One message says my account is verified, another says documents are still under review, and the cashier blocks withdrawals anyway
I asked which status is current
The reply was just “standard checks are ongoing”, which answers exactly nothing
Really
Casino receipt #5292
Casino receipt #5292; old PayPal method stayed visible with Revolut, then went missing on the final cashier screen. Email update stayed half-loaded after another refresh.
After two small sessions
After two small sessions, I tried taking out £39. After that, two agents gave different timeframes. my bank app was clearer than the casino page. The same detail was still wrong before bed.. That is exactly the sort of basic detail that should be clear.
After registration
After registration, the cashout was refused after verfication.
The welcome timer kept running during…
The welcome timer kept running during site errors.
Provider filter lists 40 studios
Provider filter lists 40 studios, 12 with no games behind them.
No thanks
No thanks, Session reminder popped up after the next slot round, not before it
Deposit cap on older Chrome browser
Deposit cap on older Chrome browser; cool-off confirmed with PayPal and promo popups still loaded. Casino page made the update trail confusing after I checked contact form.
I caught it because Payout KYC screen…
I caught it because Payout KYC screen because document status moved from approved back to pending from the casino profile. Support reply hid the document name before I closed the tab
Won £150 on Eye of Horus late on
Won £150 on Eye of Horus late on, requested it before bed, and by morning the withdrawal was gone and the balance back to pre-win. A 'system reversal', so I had to request all over again.
The bit that annoyed me was New casino…
The bit that annoyed me was New casino account: second login after a £210 test lost my saved slot and bonus status. Profile page gave a vague next step between two emails.
I switched from phone to laptop after a…
I switched from phone to laptop after a game froze. The lobby remembered the game, but the balance took another few minutes to catch up. That is where the irritation started for me.
I contacted support through a support…
I contacted support through a support ticket because the platform froze in the middle of a bonus round. The answer didn't solve anything and arrived much later.
I only used it for two short sessions.
I only used it for two short sessions.
Somehow, limits, documents, and withdrawals used different wording. maybe someone patient would shrug, but I was tired of comparing pages. I was only trying to sort a small account issue.
I've been waiting on the withdrawal for…
I've been waiting on the withdrawal for nearly a fortnight with no update at all.
after work I opened £55 visa…
after work I opened £55 visa withdrawal; the casino history after 10 minutes hid the withdrawal after refresh. Lobby notice gave no clear reason while the status still said review.
Signed up on my phone in a café
Signed up on my phone in a café, £20 in, and the cashier errored three times before taking. Then my small win sat pending a week. Support blamed high volume. Not again.
Low-stake filter Thu 15:57 started…
Low-stake filter Thu 15:57 started failing when support wanted a round ID after 16 minutes that casino history never showed. KYC status made one payment page feel like a support loop while the payout label said paid.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
