Poloniex Reviews 

400
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

After years of use with no issues, many transactions, and probably a few thousand dollars transferred, the platform decided to enforce ID verification without a warning. Now almost a year of my earnin... See more

Company replied

Rated 2 out of 5 stars

i wait 2 weeks for such a simple problem to be resolved and i getting every single day same generic answer to wait and be patient . this is horrible support. ticket id 1848765

Company replied

Rated 1 out of 5 stars

Tengo un depósito desde octubre de 2023 que no ha sido acreditado en mi cuenta por un valor de 4300 usdt I deposited 4300 USDT due to an error on the BSC network. Please credit my acco... See more

Company replied

Rated 2 out of 5 stars

I've been trading on polo for six years. Crypto exchanges are by their very nature, regularly unreliable and often crash under load when you need to sell a spike up in price. So over the years I've... See more

Company details

  1. Cryptocurrency Service

Written by the company

Poloniex is one of the longest-standing cryptocurrency exchanges in the industry, serving global users since 2014. Built on a foundation of security, reliability, and innovation, we are committed to delivering a seamless trading experience for crypto users worldwide. As part of our mission to make crypto trading more accessible, Poloniex now offers 0 Fee Trading, allowing users to trade without worrying about transaction fees. Together with a broad selection of digital assets, deep liquidity, and 24/7 market access, Poloniex provides a cost-efficient and flexible trading environment for every type of trader. Guided by our vision of being “Your Home for Crypto,” we continue to invest in platform security, product innovation, and user experience, helping our community navigate the digital asset economy with confidence. Poloniex — Always On, Trade Freely. Trade with Zero Fees.


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1.4

Bad

TrustScore 1.5 out of 5

400 reviews

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Asks customers to review

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Replied to 30% of negative reviews

Typically replies within 2 weeks

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1.4

All reviews

(400)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

It's been another year

It's been another year, and Poloniex DID NOTHING to reimburse their users who lost 1800 BTC total in 2019 hack. I am still at a loss, and support says they have no plans to give money back. What a shambles.

4 June 2021
Unprompted review
Rated 1 out of 5 stars

AVOID POLONIEX LIKE THE BUBONIC PLAGUE!

AVOID POLONIEX LIKE THE BUBONIC PLAGUE!
I give one star only because trustpilot doesn't allow me to put 0.
After having lost my mobile, in feb (4 month ago) I started the procedure to deactivate and reactivate the 2FA, well.. it took almost 3 month, and you know what? After having finally managed to login back into my profile, the verification was still pending and of course the balance of my wallet was 0 because yeah, they've been hacked and I was in the list of fortunate "winners".
I've never dealt with such an incompetent customer service, I've sent maybe 30 emails without getting proper replies.
Well done poloniex! you've lost one customer... and I really hope that I won't be the only one..

26 May 2021
Unprompted review
Rated 1 out of 5 stars

Stay away

They have delisted DGB coins for nothing without any notification directly to me, and saying that they inform on twitter which most people not following them. Now saying that they are keeping people's DGB coins in a deactivated node don't let any operations, Easily saying that they can't do anything.

11 May 2021
Unprompted review
Rated 1 out of 5 stars

stay fricking away..

stay fricking away... complete scammy exchange on all aspects, the only thing that's missing is an exit scam to complete the scamyness

3 May 2021
Unprompted review
Rated 1 out of 5 stars

Poloniex confiscated users Bitcoin

Poloniex confiscated users #Bitcoin to make up for an error on their end. They promised to return the funds but still have yet to do so years later. POLONIEX have ruined their reputation and CAN NOT BE TRUSTED!

1 May 2021
Unprompted review
Rated 1 out of 5 stars

Open Ethereum Classic wallet

Open Ethereum Classic wallet, it has been closed for more than two and a half months, and we cannot sell because of the low price on your damned platform. You are really swindlers open it !!!

1 May 2021
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

SCAM!!!!
I transferred coins to Poloniex, blockchain confirmed the transfer but they never got there !! Support said that they have problems and that they will solve it shortly... After two weeks nothing happend

29 April 2021
Unprompted review
Rated 1 out of 5 stars

During the recent Crypto market crash

During the recent Crypto market crash April 19th 2021, Poloni dex disabled selling, swapping and withdrawing Crypto from Polonidex wallet exchange.This is a nightmare. All you can do is watch your money disappear. As of now they are holding my Cryptocurrency hostage while it loses value. They waited until the market crash to do this. To add on to this review from hours ago now I don't even see my Crypto funds. They ignored my emails.

19 April 2021
Unprompted review
Rated 1 out of 5 stars

stealing people money

if you have crypto and want to trade it. use another platform. poloniex used to be good but now no. they block my crypto for months and telling oh we have problem in wallet. they literally steal my crypto

not recommend at all

8 April 2021
Unprompted review
Rated 1 out of 5 stars

Looking like a Rip-off Exchange

So for a few years all was fine, I'll give them that. However, I intercepted an attempt by a bad actor to access my account. I followed all the instructions, opened new account , went through a rigorous I.D . process sent
photo of me holding up a sign asking them to transfer my funds to my new account as instructed. I was told at the end of this process it would take 2 -4 weeks to process and transfer my funds to new account . It is now almost 6 weeks on and nothing . Ignoring my emails . About 6K out of pocket and being ignored. After reading reviews here I think its time to shut these guys down. Rating wise I Would give five red flags if I had the option but looks like I have to offer up a star to submit the review.
Of course if Poloniex does the right thing, and restores my assets I will commend them for itand edit this review to reflect that.
Until then I will steer people away from this platform.

6 April 2021
Unprompted review
Rated 1 out of 5 stars

Worst Exchange ever

Worst Exchange ever. They just delist (steal) your crypto, so you can't access your coins anymore. Helpdesk is totally non supportive. Just lost 2.000 euro's worth of crypto to them.
DONT USE POLONIEX, THEY STEAL YOUR CRYPTO!!!

30 March 2021
Rated 3 out of 5 stars

Don't see deposit in my wallet

6th March a ETH deposit was sent to Poloniex but i still don't see it in my wallet in spite of the transaction was successfull.
19th March I posted a ticket but for today i just recieved from the support : "... I have passed this case to the team that is able to assist you." and no more further actions.

Ticket ID:
1328082

UPD. Few days later the problem has been fixed.

22 March 2021
Unprompted review
Rated 1 out of 5 stars

Poloniex froze my account with more…

Poloniex froze my account with more thousands of $. They asked me to verify my account, what I allredy do somewhere in 2019. Now they let me to log in, to check balance, and I got verified my account, but the account is frozen for trading and withdrawing. I contacted
support, sent again my id, name, etc, but nothing, the account is still frozen. They askes me about account ownership, just I don't know why, because I was the owner from the begining, and stil I'm the owner. Also ask them two times to enable it, just to withdraw my funds and to close the account, but now more than a week no feedback from them. Verry,verry bad experience with this exhange. Two year ago I lost money because of this, and now again! Verry unprofessional!

17 March 2021
Unprompted review

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