Pollen 

I purchased a Pollen package for a music festival and it was a total disaster. The event tickets were overpriced compared to other ticket sellers, and the accommodations were terrible. The hotel was dirty and rundown, and the transportation was unreliable and left us stranded multiple times. Overall, I would not recommend Pollen to anyone. The experience was not worth the high price and I feel like I got ripped off.

Pollen is a great place to go to if you're looking for a fun night out. The drinks are great, the atmosphere is cozy and inviting, and the music is always on point. It's also a great place to catch up with friends after work or school as well.

Do not purchase from this company. Had booked a trip to Mexico and they double charged us on our payments. To make matters even worse, we had fully paid our trip off and come to find out, that the company collapsed and is filing for bankruptcy. We did not get any of our money back and basically wasted $1,099! They did not let us know or anything, as they did not respond back to any emails. The only way I had found out that the company had collapsed, was by searching the company on the internet and then boom I found a ton of articles! When I tell you I was shocked! The company was messy, giving alcohol to minors and doing drugs in the office! If you can do drugs, you can respond back to my emails! Stop playing with me and my money. In conclusion, the company no longer exists and if you had booked through them, you will not see your moeny refunded back to you.

Partied here last night and the atmosphere of the club was lively and energetic with good mix of music. However, the crowds and expenses detracted from the experience. The club was very crowded and their staff seemd a bit overwhelmed with the number of people since the service was slow.

Nightlife & Clubbing Pollen is a wonderful resource for individuals wishing to remain up to date on the newest partying and nightlife trends. Pollen is a vital and interesting resource for anyone interested in the world of late-night entertainment, thanks to its extensive coverage and smart essays. Overall, I strongly recommend Clubbing & Nightlife Pollen to anyone looking for a lighthearted and interesting book.

I have booked with Pollen twice now for events they have been trusted to manage for providers.
The first event was legitimately cancelled due to covid and, ok... after a fashion and mass team effort from other participamts, I received a full refund.
On this basis I was happy to re-book with them for another event from the same provider; Mark 'Billy' Billingham.
On receiving the 'Sorry, this event is cancelled' email I waited for the promised refund. After various emails I got fed up and looked into the company. IT'S GONE BUST. They owe many people lots of refunds.
I googled how to get my money back from a bust company and my bank have helped me.
I have just completed the TSB dispute form and am now a little more confident in receiving my refund; initially from the bank who will then make their bid to the people handling Pollen's predicament.
Hope this helps others get their refunds from Pollen...

huge SCAM! Do not purchase anything from them. I never got a refund from a Mexico Cabo trip from feb 2022 that got pushed to nov 2022. Suppose to process an refund back in January of 2022. Never gotten one. And they won't response back! No matter email, instagram, facebook. Your not getting a response. Heard they were filling for bankruptcy. Just a horrible company. I wish I would of knew sooner. Lost $999!

Drumcode malta was cancelled. Never got my money back!!!!

I booked a festival and a boat party in Mexico through Poolen in January 2022, but due to COVID, the event was cancelled. Despite initial promises to return my funds immediately they took a long time just to reply back. Now, it's been 12 months and I've been ignored for the past 5 months despite repeated attempts to contact them. I have all the emails as proof and do not recommend using this company for anything valuable, as they appear to be ignoring refund requests and are not trustworthy.

Booked to see the streets in Amsterdam and unfortunately it was cancelled, been chasing for 2 years and never received a refund or even a reply back from my various emails to them.

In my life I have never seen a more disgraceful customer care service than the one of Pollen. I had bought tickets for an event happening in September 2022 which got cancelled in August 2022. Till today I still haven’t got my refund! Worst of all is that they don’t even have the dignity to respond to my email or complaints. Apart from that email addresses found on the internet to contact them are not valid. Do not purchase anything with them !

SCAM Alert! Bought 2.200 Tickets to Neon J Balvin Punta Cana Dec 11 2022 the event was cancelled a week before, that company is a ghost since 2021, and they still charged credit cards knowing that events in 2022 would be cancelled.

Awful ! Still waiting for a refund from an event I paid for in 2021. Emailed so many times and had no response will never use again awful experience

I booked two Tony Hawk packages and the event was cancelled in Vegas. The Event was supposed to be in may of 2022 and im still waiting on my refund of about $1,800. They will not respond to my emails anymore.

Pollen charged my daughter $499 for a May, 2022 trip from Dayton to Daytona. THEY cancelled her trip after she had paid in full on April 20, 2022. Pollen.co promised a full refund, and still have not returned her money that she paid in full for this trip. It is now December 20, 2022. The last correspondence they provided in response to my daughter's request for the money they stole from her was on July 11, 2022 and Pollen/pollen.co stated they have 90 days to issue her refund and would be working to exceed that. Ha! Scam Artists! They need investigated, prosecuted and they need to refund my daughter's and their other victims' money.

TERMINAL V Berlin

Event cancelled twice & no refund. This has been 7 months still absolutely nothing clearly this company is in the bin

Event organisers SHOULD ALSO SHARE BLAME. Terminal V organisers are still promoting events & taking money from customers their due diligence must be shocking

SCAMMED!!! Do not book with them! My event got cancelled less than a month before the event (my hotel and ride situation was figured out so I lost money on that as well). They claimed they’d refund us within 90 days…it’s been 8 MONTHS and NONE of us in my group have received a refund. We tried getting our money back through our banks and couldn’t because Pollen won’t respond to the bank’s inquiry. I will NEVER book with pollen again. A COMPLETE SCAM! I regret trusting in them.

Cancelled Drumcode Malta event and no refund on the horizon, no reply no matter how many emails you will send, very very very big scammer. Does anyone having an idea where this can be reported?

I am really disappointed with this company. I booked my trip 7 months ahead and they canceled 2 weeks before my trip.