Policybazaar 

The claim process was smooth and was time to time tracked by policybazaar.

I bought policy to today for my car but not support helpline Customer service is very bad experience not responding customer care calling that number is invalid another number not reachable before paying daily calling after not responding

Extremely disappointing experience with Policybazaar — misleading information and poor customer service

My experience with Policybazaar has been extremely disappointing, and based on my experience, I would advise people not to purchase insurance through Policybazaar.

While selling the policy, the advisors we spoke with repeatedly assured us that everything would be covered after the initial 30-day waiting period. We specifically asked multiple questions about waiting periods and exclusions because we wanted to be absolutely clear about what would and would not be covered. Despite asking these questions, we were given the impression that conditions such as appendicitis and kidney stones would be covered after 30 days.

However, a few months later, when we actually needed clarification, the experience was completely different. The advisors who were readily available while selling the policy stopped answering our calls. After several attempts, when we finally managed to speak with someone, we were told that appendicitis and kidney stones have a waiting period and would not be covered at this stage.

This is extremely frustrating because these waiting-period conditions were not disclosed to us during the sales process, despite us specifically asking about waiting periods and coverage.

The customer service afterward has been equally disappointing. When we requested a callback, we received an email stating that they had tried to contact us. However, we did not receive any call from them. It appears that instead of actually calling the customer back, the response is simply being closed by sending an email claiming that an attempt was made.

The contrast between the attention given while selling the policy and the difficulty in getting assistance afterward has been extremely disappointing.

Based on my experience, I would advise people not to purchase their insurance through Policybazaar. If you are considering buying health insurance, I would personally recommend approaching the insurance provider directly and getting all the coverage details, waiting periods, exclusions and conditions clearly explained and documented by the insurer before purchasing.

Do not rely solely on verbal assurances from sales advisors. In our case, we specifically asked about waiting periods and were given assurances that did not match what we were later told.

Insurance is an important financial decision, and customers should receive clear, accurate and transparent information before purchasing a policy. My experience with Policybazaar has unfortunately not given me that confidence.

I have had an absolutely pathetic experience with Policybazaar. They make tall, fake promises when selling the policy, but when you actually need them, they take zero responsibility. It has been 2 months since my hospitalization, and I am still waiting for a proper response.

The worst part is their customer service. Every time I call for an update, a completely new person picks up the phone, and I have to explain my entire case from the beginning. No single person is assigned to handle the claim, and no one takes any accountability. Extremely frustrating and unprofessional. I highly recommend avoiding them.

My car insurance was stuck with digit for around 3 weeks, but policy bazaar team helped me a lot. Great service

My name is Abhishek Singh, I have been using policy bazaar services for more than 10 years and fortunately I never need any claim. But this time I raise a car accident claim in mid may and till 20 Sep they didn't do anything. they use one-way communication where you can't call the right person. on toll free every time you will talk to new person. On mail they don't bother to reply. escalation team and grievance team is just for name even they are worst. I wrote more than 100 mails but they don't reply if reply then only through AI.

Harassment from the agents when I left my UK number on the site, probably around 45 calls & voice messages. It is so UNFAIR for them to be able to use local numbers. They promise they don't SPAM on their website, but it was crappy agents. I reported each and every number as SPAM, blocked whatsApp messages and calls. One agent tried to sell ICICI Lombard health policy, when I spoke to the provider they clearly said they wouldn't sell that policy for OCIs, also said Policy Bazar was scamming.

Never trust Policybazaar and their telecallers. They will ruin your hard-earned money.
Their agents make completely false commitments on phone calls just to hit their targets. I had bought multiple policies through them over the years, but they still trapped me into a fraudulent savings plan. I have lost over ₹5 Lakhs because of their fake return promises and mis-selling.
When you complain to IRDAI or Ombudsman, these authorities only check what is printed on the policy bond—they don't care even if you have clear audio recordings proving the agent lied and cheated you. Once the policy is booked, Policybazaar washes their hands of everything.
Please read every single line of the policy document yourself within the 15-day free look period, or better, never buy long-term savings plans from them. Complete cheaters.
It is already escalated to policy bazaar but nothing was done.

I bought my car insurance through Policybazaar with an added Onsite Roadside Assistance (RSA) add-on, but it proved to be completely useless when I actually needed it.

My car broke down in the middle of the road, and I immediately requested a towing van through their RSA service. Even after waiting for over 6 hours, no towing vehicle arrived to help me. Because it got dark and late at night, I was stranded in a very unsafe and stressful situation with no support from their end.

Buying insurance through Policybazaar resulted in a total loss of time, money, and peace of mind. I strongly advise others to be extremely cautious before trusting their roadside assistance claims.

Great experience with policy bazar and hdfc ergo is best insurance company.. they provide hassle-free service of my car.. and sai service is also nic maruti service center of salunkhe vihar

The claim experience through Policy Bazaar is consistently smooth. The relationship manager remained supportive and customer-friendly throughout the process.

Policy Bazaar was NOT able to support during the Claim from Aditya Birla Insurance from the last 3 months since I raised a claim for my father, who was hospitalised in Emergency. The Insurance was rejected without even discussing with me when I tried to claim directly from hospital as per process, I tried to followup 3 months. The policy bazaar team calls me daily just to ask me what is the status and ask me to renew the policy which was due for 3 month in future. Only Marketing and selling, no customer support. Please dont get fooled.

( edit - the reply we got from PB with an email is of no use. We simply get bounceback emails. Dont post for sake of reply. Please check your c*r*@policybazaar email Ref ID-PB6311762991 where I sent 100s of emails).

A month. No refund. No timeline. No respect.

The insurer cancelled my policy over a month ago. I've called repeatedly asking one simple question: when will I get my money? Every single call ends the same way—templated responses, long holds, silence.

But here's what terrifies me: If this is how they treat a refund, what happens when a family needs to claim?

I had a term insurance policy with them. I've been with Policybazaar for 8+ years holding multiple policies, investment plans, health insurances etc. I'm an NRI. They chased me aggressively to sell me policies. But the moment I needed help? I became invisible. Templated emails. Condescending scripts. No manager. No escalation. No answers.

This is not a service issue. This is a character issue.

Pre-sale? They're your best friend. Post-sale? You don't exist. And that's not just inconvenient—it's dangerous. Term insurance only matters when someone dies. If they can't give me a refund timeline after a month, how can I trust them with a claim that affects my family's financial security?

They proved to me exactly who they are. I'm moving every policy out. I'm going with an insurer that treats customers like they matter, not just during the sale.

Big lesson learned. Don't make my mistake. There are better options.

Policybazaar is highly proactive when it comes to selling policies and securing renewals, with frequent calls and follow-ups. However, once you need actual support, the experience is extremely disappointing.

Multiple calls are made, and yet there is no meaningful progress. Customers are repeatedly given the same updates without any real resolution. To make matters worse, emails sent to c**e@pol*baz*r.com often receive no response at all.

Special mention for the poor handling of my concern by Deepti Singh (BPW85794), Deepanshi (PW33130), Mohit (BPW65292), and Tushar (BPW06942). The lack of accountability and effective customer support has made this a frustrating and unsatisfactory experience.

Smooth and every easy process.

The insurance company was able to settle the claim without even my follow up. And I would like to thank the insurance company for this service recently provided. And regularly the staff and customer service was communicating the progress on claim.
Thanks once again to all..

Excellent support provided.

The policybazaar team supported me throughout the claim process from the very beginning. They have solved all my queries.

Agent was helpful during the throughout process.I didn't face any issue.Thanks for the support.