polette Reviews 5,946

I got a pair of quirky frames from polette many years ago after it was recommended to me by a friend and I’m so grateful! I constantly receive so many compliments on them! I’ve purchased many more sin... See more

Very much thanks for the Polette support team, Camille, receive my email and give me immediately reply, help me inform Hongkong showroom to redirection my parcel sent to Shanghai showroom. In short ti... See more

I discovered the Los Angeles showroom of Polette only recently, and am so glad I did. Obvious reasons are the price and so many good looking frames! but most importantly that I had interactions with t... See more

I just received my Kerouac View black, it's such amazing 😻 to be honest this is my surprise purchase online. Design it's bold, quality is a vibe, size all excellent and one more thing, it's a value f... See more

I’d like to give a huge shout-out to your amazing team at the Oxford Street store. I came in recently with a small issue a missing screw on my glasses and the staff were absolutely incredible. T... See more

I had a great experience with Nicolas who came. As someone that has never worn glasses he bought a great collection and walked me through what would suit me while understanding what I would and woul... See more

I want to thank you mr Paul from costumer service, by his very quick response helping me out resolving my question, by ordering online my glasses, and change it in an best proper way, what I didn't k... See more

As later as I can remember I always ordered my glasses at Polette eyewear. It is such a great experience: I was in a bad time, not accepting myself and I went to Polette Brussels’ showroom. Many Polet... See more

Amazing experience, customer since years, 4th time I buy glasses from Polette. On my last order, it's was a mistake on my diopter when I received my new glasses. after discussion with Ronny from the... See more

I had such a great experience at Pollete Amsterdam! Inés is not only an expert but also incredibly wise and kind. I came in to change my glasses from two years ago and get a new pair. Even though my o... See more

I had several questions about a double adaptation at a multifocal sunglass and how to do that online which not worked in ordering. Klantenservice helped me through it with several friendly advice b... See more

I have had 2 chats with the company neither helpful! the order is #B1000649391. Because of your intransigence we have to make another visit to the optician, why I do not know I wanted distance glass... See more

Elated to report I just received a parcel to replace an order that was missing from my mailbox...and in good time. My disappointment in the loss was over in the receipt of a great quality package... See more

It was the most great experience i have ever had via polette. com and i want to express my special thanks for Joanne who was so helpful and kind.throughout all this journey and made it undoubtedly uni... See more

Have over the last year purchased 3 pairs of spectacles from Polette but will buy no more. They are advertised as being scratch resistant but each pair has ended up with damaged lenses in a reasonab... See more

The sales lady was really professional and friendly, she answered all my questions and just radiated a really good vibe! As she was wearing cool glasses herself i was happy to accept her advice. Would... See more

I'm having an awful experience with this company. Paid for lenses and for lenses thinning to fit in the frames. They DON'T fit in the frames and are claiming that that is totally fine. No one who wo... See more

The communication is really great: quick and helpful. There was a mistake in my order, but it was handled amazing! Thanks for the lady at the Amsterdam store and customer support #teamMarie. And th... See more

The frames I am reviewing were purchased only two months ago. I informed Polette the very next day, once I opened the package, about the issues with the frames and lenses. A horrible customer service... See more

When I had an unexpected change with my order, Zoe #Zoepoletteteam was extremely helpful and fixed it right away. Saved me time and money. Also I love these glasses! Been a loyal customer for over 6 y... See more

I was hesitant to order their online eyeglasses, since their website has no way to "try on" the frames using my camera or my photo like so many other eyeglass websites have, but I took the chance sinc... See more

They are the best. I'm buying their glasses since 2013. I think i bought more than 10 and i've never have a problem. That's the best ratio quality/price. In addition to all this, they have an incredib... See more

Fantastic customer support. Made an enquiry late Friday eve and had a prompt and comprehensive reply. The agent was really helpful and friendly. Great glasses and a professional, hardworking team. Hap... See more

In addition to the personal service found at the Paris Rue du Rivoli location, I admit that I have ordered IN in-store - many times with no problem. I am aware of the USA delivery procedure. A rec... See more

Judie from Polette’s customer services helped me with my problem, but not only that, she was very kind, helpful and answered fast. She gave clear instructions/explanations and was obviously very relia... See more

It was quite easy to choose a pair of glasses at the store, have them measure my pupil distance and enter in my current prescription. I was pleased when I received the glasses. No complaints. Customer... See more

Love my new glasses! Great value, stylish frames.I was slightly worried that my progressive prescription wouldn’t come out right for the sunglasses with gradient color - but they are perfect. I’ll be... See more

Great experience with Nicolas! He is professional and gave me good advices for the best glasses (following my requests and face shape). Thank you!

I had an email query regarding my order. Response was quick and explained procedure which answered my question. I'm reassured that my order is on track.

I just placed an order for spectacles and Via Polette.com And , once you get the good customer service operator (Ronny.) It was bliss! To be recommended!!

Chapeau polette! 🙏👏♥️ Yesterday i had the most exceptional and awesome experience while i was looking for a special model via the official website and i was so lucky and thankful because of Joanne w... See more

Great in-store service and then great customer service support from #Camille to quickly resolve a shipping issue. i love my new glasses and intend to get tinted versions.

The frame and lens options are great. I am very happy with my prescription sunglasses! Customer Service is very responsive. I chose my frames at the LA shop and received the glasses by delivery 3 week... See more

Great experience! Quick delivery of the glasses, at oick up they were tailored to size! Big thanks to Bacci at the Antwerp shop for her help!

Paul was incredible. He was patient, informative, and really helpful. He made sure to get me everything that I needed and was timely as well! #TeamPaul

Customer service was great at the Lee Tung Store, they have a great collection of frames. Downfall for me was waiting a month to received the store pick up confirmation and numerous email exchanges wi... See more

Clever concept and execution! Loved our experience with polette. Nicolas was very attentive and of great help. Thank you polette!

In March, I ordered a new pair of glasses with new lenses. The initial eye examination was carried out incorrectly, resulting in the right lens having no proper focus. After this mistake, a second... See more

Awful quality glasses and unhelpful customer service. I’ve had my glasses for just under a year and despite looking after them, they have started to oxidise on the bridge. I wouldn’t care apar... See more

Ordered a pair of glassed from the store in London. I was surprised when I got an email shortly after regarding a package from China! Anyway, glasses arrived and were fine, but after a few mon... See more

I love the service from Polette. The selection is amazing! Everyone, from the in-shop ambassadors to the online support, is top-notch!! All resulting in speedy, quality-driven service and happy custom... See more

Zoe helped me with all my queries before proceeding with the order and clarified what is possible and what's not, including clarifying the returns policy transparently. I would strongly recommend t... See more

I went to the store in Los Angeles. The styles they carry are nice, some of them are pretty good quality, others not so much. The sales person was helpful, but seemed to be more interested in helpin... See more

Tried on a pair of sunglasses at Paris location and then ordered them online. This is such a scam, not at all the same quality. The ones at the store were heavy and such good quality, but the ones I r... See more

Associates are very personable and helpful, while maintaining professionalism. Extremely happy with my glasses…the prescription was perfect! Contacted customer service for the status of another order,... See more

The Shop Ambassadors were wonderful on the day I visited the store (28 Feb 2026)! They were subtle but gave me the perfect nudge to make a choice from the super extensive collection at their Wanchai... See more

Super coool glasses All trendy styles You can schedule an appointment to check the glasses out

I bought my frame from Polette in April 2025, and honestly, I expected it to last longer than a few months. One day, while cleaning it gently, like I’ve always done, the frame simply fell a... See more

what a great service from Ronny. am so happy that a solution has been found for my broken glasses that I like to wear so much. my thanks are great for this, greetings, Rene