Elated to report I just received a parcel to replace an order that was missing from my mailbox...and in good time. My disappointment in the loss was over in the receipt of a great quality package... See more
Company replied
Location
Switch locationRue de Rivoli 91, 75001 Paris, Île-de-France, FR
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They are the best. I'm buying their glasses since 2013. I think i bought more than 10 and i've never have a problem. That's the best ratio quality/price. In addition to all this, they have an incredib... See more
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I ordered a case for the glasses online (together with 2 glasses with prescription) and it arrived broken inside.
Company replied
A great support from the Customer Service, real supportive
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Company details
Written by the company
Opticien en ligne depuis 2011, polette dessine et produit montures + verres dès 30€ ! Découvrez plus de 2000 montures en ligne et personnalisez avec des verres solaires, unifocaux ou progressives de haute qualité.Visitez nos showrooms pour un test de vue gratuit. ---------------------------------------------- Online optician since 2011, polette designs and produces frames + lenses starting from €30! Discover more than 2,000 frames online and customize them with high-quality sun lenses, single vision or progressive lenses. Visit our showrooms for a free eye test.
Contact info
Rue de Rivoli 91, 75001, Paris, Île-de-France, France
3.0
Average
20 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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I ordered a case for the glasses online…
I ordered a case for the glasses online (together with 2 glasses with prescription) and it arrived broken inside.
2 May 2026
Unprompted review
Reply from polette - Paris
Hello Carolina,
Thank you for your message, and we’re sorry to hear that the case arrived damaged.
This is not the experience we aim to provide. We invite you to contact our customer service team with your order number and a photo of the damaged case so we can quickly review the issue and arrange a suitable solution.
Thank you for your understanding, and we remain at your disposal.
Kind regards,
The polette team.
A great support from the Customer Support
A great support from the Customer Service, real supportive
2 April 2026
Unprompted review
Reply from polette - Paris
Hello, thank you very much for your kind feedback.
We’re glad to hear that our Customer Service has been supportive and helpful. Your satisfaction means a lot to us. Best regards.
They are the best
They are the best. I'm buying their glasses since 2013. I think i bought more than 10 and i've never have a problem. That's the best ratio quality/price. In addition to all this, they have an incredible customer relation support. Ronny was so helpful with me. Thanks a lot.
30 September 2025
Unprompted review
Reply from polette - Paris
Dear Bernard, Thank you so much for your loyalty since 2013!
We’re thrilled to hear you’ve found great quality and value with us all these years—and that Ronny was able to help you out.
Your support means a lot, and we look forward to many more pairs together!
Tried on a pair of sunglasses at Paris…
Tried on a pair of sunglasses at Paris location and then ordered them online. This is such a scam, not at all the same quality. The ones at the store were heavy and such good quality, but the ones I received were cheap and flimsy. When pointed out to costumer service they didn’t even try do defend themselves. Save your money and avoid Polette.
1 August 2024
Unprompted review
Reply from polette - Paris
Hello Annica, thank you for your review. It does not indeed make sense that, when you have ordered the same model of the frame that you have tried on in the showroom, that the frame that you have received is not the same. Under your alias used here we can not find any communication with our customer service team. Would it be possible to contact us on customerservice@polette.com with some pictures of the frame that you have received so that we can review this for you in more detail? We look forward to hear from you at your earliest convenience. The polette team.
Elated to report I just received a…
Elated to report I just received a parcel to replace an order that was missing from my mailbox...and in good time. My disappointment in the loss was over in the receipt of a great quality package of three frames and lens. Thanks for the nice white holders as well. I can never find the black holders in the bottom of my portfolio that I carry around. Will be back in Paris in November to treat myself for Xmas!
7 July 2025
Unprompted review
Reply from polette - Paris
We're absolutely thrilled to hear your replacement parcel arrived safely—and in good time! It makes us so happy to know the new frames and lenses helped turn things around. We're also glad the white holders were a hit—sounds like they’ll save you some digging in your portfolio! Thank you for your kind words and for sharing your experience. We can’t wait to welcome you back in Paris this November for a well-deserved holiday treat.
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