Polaron Language Services Reviews 23

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Our heating system just failed and I tried shopping around to replace it. One of the company I checked at is Polaron and I got a quick response. Mr. Sahil Mahajan dropped by and discussed all the opti... See more

Rated 5 out of 5 stars

Eva has not only been helpful -- she's been the only resource we've been able to get any answers from whatsoever. She knows the laws and protocols inside and out. She is active on Facebook and repli... See more

Company replied

Rated 5 out of 5 stars

After trying to hire attorneys, consult with experts, and meet with consular employees, the only help we've ever had is from Polaron. Eva knows Polish law and paperwork filing customs inside and out... See more

Company replied

Rated 1 out of 5 stars

I booked an appointment way before Christmas to get the ball rolling on my Polish citizenship application. Was told the nearest slot available was late in January so accepted this. The call was n... See more

Company replied

Company details

  1. Passport Agent

Written by the company

Welcome to Polaron. We assist people with translations, interpreting and European citizenship through descent.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

23 reviews

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Rated 5 out of 5 stars

Our heating system just failed and I…

Our heating system just failed and I tried shopping around to replace it. One of the company I checked at is Polaron and I got a quick response. Mr. Sahil Mahajan dropped by and discussed all the options. He explained comprehensively the product Polaron is offering. He gave me an ample time time to think over the offer. I called Mr Sahil Mahajan and told him it is a go. The following day Mr. Vimal Patel called to form me that they are coming and replace the furnace and airconditioning system. Ms. Katherine Berna called confirming about the financial aspect as well as informing me that the crew are on their way. Mr. Vimal Patel and Mr. Safalkumar Patel came and told me that they will be replacing our heating and cooling system. I am amazed on how professional they are from the preparation seeing to it that proper traffic area are covered to prevent dirt from sticking to the floor. They work hard completing the job. I do thank everybody

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service and expertise, going above and beyond.

Thank you for your time and expertise in translating my grandfather's records.

There are so many things I don't know about him as he died before I was even born so learning more about his education professional, military and personal background from those documents has been a real revelation for me and my family.

I sat down with my mother just yesterday and we spent several hours looking at the paperwork. We found so much meaning in these documents as we read the words as translated by your team, including Eva (as well as between the lines).

I never realized that these documents may still exist in Poland and Ukraine so that's one myth that your researchers managed to smash. It looks like the pre-war administrative systems were quite sophisticated in the Second Polish Republic so that was another revelation.

Thank you again for being so diligent and detailed. We truly appreciate it.

3 February 2024
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Hello Stacey and thank you for sharing your experience with Polaron. We're happy to hear you've been making inroads into your family history through translations.

Rated 3 out of 5 stars

Fast, cost-efficient but inaccurate

Needed to translate 2 documents from Polish to English for Aus visa. Eva did the job fast.
The problem was that there were 8 mistakes in the translation including names, dates, etc.
After pointing them out, Eva corrected them the same day. Still, there were a couple of issues in the corrected document. On the third iteration, all looked fine.

The service was one of the cheapest on the market. However, if I did not speak Polish, the inaccuracies could have messed up my visa application.

Based on my experience, I would suggest proceeding with Polaron if you want a fast and cheap service and can validate the translation yourself.

9 December 2023
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Thank you for taking the time to provide this review. It will, as always, help us improve. Just to clarify, parts of your documents were hand written and difficult to read and this is why we liaised with you as we went along to finalise it to your satisfaction.

The Polaron Team

Rated 5 out of 5 stars

Pro-bono support of SpivDiia Charity Foundation

Much appreciate to POLARON agency for the pro-bono support with translation and editing of the first annual report for SPIVDIIA Charity Foundation. It was a huge scope of work, but Eva and colleagues have done it great! My sincere recommendations!

15 September 2023
Unprompted review
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Reply from Polaron Language Services

Dear Roman,

Thank you very much for your kind words and we're so pleased we were able to support your amazing imitative. Wishing you all the very best with your important work in Ukraine.

The Polaron team

Rated 5 out of 5 stars

Success after many years and Polaron's persistence

My case for Polish citizenship was complicated. I originally hired Polaron in 2017 to begin the process of research in order to apply for confirmation of Polish citizenship. Along the way, significant genealogical research and follow-ups with various archives were required.

Due to the location my ancestors were from, and when my ancestors left, there was little genealogical evidence to rely on. Polaron continued making further requests to the archives and considering other sources. They worked with Russian-language specialists to assist in searching for records even outside of Poland.

I ended up finding an old Polish document from my ancestor that a relative had found, which proved pivotal in my case. However, even then, there was a lot of bureaucracy and back-and-forth with the Polish authorities. They requested additional documents and letters from US archives, and Ewelina and the team at Polaron guided me in making the necessary requests and getting the documents legalised correctly.

The process took a very long time, and Ewelina was always extremely proactive in requesting updates from the Polish authorities and then reaching out to update me on my case, even when there had been no progress from the Polish authorities.

After a very long wait, Ewelina and the team proactively submitted a complaint on my behalf due to the length of time the case was taking to work through the authorities. Shortly after this, they received the letter confirming my Polish citizenship.

Now my family can also apply, and Polaron has said they can make a guarantee because my citizenship has been recognized.

Since my case took so many years to complete, I've had the pleasure to work with many of the staff, some still there and others long gone! So thank you so much to Eva, Ewelina, Lee, Malgorzata, Lauren, Pauliina, Georgia, Kinga, Anita, Julita, Dominic, Aleksandra, Sylvia, and more.

4 July 2023
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Dear David,

So many of us have worked on your application and you have taken the time to list us all out! That feels very special and we are grateful for your kindness. It makes our efforts and work worthwhile, helping us to keep going with other clients' cases.

When we first embarked on this long and sometimes frustrating journey, we were all optimistic but had no idea of the challenges that we were to face along the way.

We are all extremely pleased that you are now a Polish citizen and wish you all the very best in your future endeavours. It wouldn't have been possible without your tenacity and cooperation. You kept motivating us so reaching this great result was truly a team effort.

Thank you once again for your kind words and we hope your passport comes in very handy very soon!

Rated 5 out of 5 stars

Great Polish Citizenship Experience with Polaron

I started the Polish citizenship process many years ago. I wasted about three years with an expensive legal service in Warsaw. I gave up after being told I was not eligible because I could not find the proper legal documents to prove my grandparents were born in Poland. After a four-year hiatus, I hired Polaron based on its excellent reputation and success rate. I had to restart most of the application process and found the same difficulty in finding concrete proof that my grandparents were born in Poland. Unlike my previous experience, Polaron stuck by me and used its vast network of Polish-based research experts to find the required documentation that others could not. The staff at Polaron was always patient and transparent with the process. After two years of persistence, I received my Polish Passpassport. This was no small feat and is entirely due to the professionalism and diligence of the Polaron staff. Whether you have a straightforward path toward citizenship or a difficult journey ahead, I highly recommend Polaron.

3 June 2023
Unprompted review
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Reply from Polaron Language Services

Dear JW,

Now that you are a Polish citizen, it must be such a relief! Thank you for your recommendation. We appreciate your feedback and are glad that we were able to deliver as promised.

We hope that you get to use your Polish passport soon and thank you once again for your warm words.

Best wishes

The Polaron Team

Rated 5 out of 5 stars

Helped me every step of the way getting my citizenship

I wanted to claim citizenship through inheritance but felt pretty lost and confused about the process. After months of trying to research the process and figure out what I needed to do I decided to find a solicitor to help me. After visiting multiple solicitors in my city - all of which telling me they couldn't help me - I decided to reach out to solicitors online.

After much searching and many emails sent, I eventually stumbled across Polaron. Based on their website it seemed that they were Australia-based but out of desperation I emailed them for help anyway. Contacting Polaron was one of the best thing I've ever done. The staff were friendly and helpful, and I was allocated a solicitor to help me gain my citizenship, Jakub.

After a call explaining the process and what I would need to do and provide, I accepted their services and am so very glad I did. Jakub and Polaron did everything for me, they told me where and how to acquire any documents they needed from me, told me how to notarise / apostille them, and regularly kept in touch to keep me informed of the process and progress.

There were times where the Registry Office were unresponsive and Jakub continued to chase them and ensure they actioned their services. As someone that doesn't speak the language and being 1000 miles away, it would've been a nightmare for me to do anything, but Polaron (Jakub) ensured things were done and the documents were processed and now here I am with my new citizenship and new documents in-hand with my new passport being prepared for me.

Thank you Polaron, and especially Jakub. You turned a scary and overwhelming process into a breeze.

7 March 2023
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Thank you very much for your kind words. We are very pleased that you had a good experience with us and hope you get to use your passport very soon.

Regards

The Polaron Team

Rated 5 out of 5 stars

Dream Team*****

Eva and her Team made my lifetime dream come to fruition. After a ten-year, long and arduous process Polaron helped facilitate the President of Poland granting me my Polish Citizenship. I cannot express my sincere and deepest gratitude for Eva and her team, whom worked tirelessly to help me acquire my Polish citizenship. If you are fully committed and dedicated to getting your Polish Citizenship, Polaron is the best legal team in the international game. Highly recommend! If you employ Eva you will not regret your life-changing decision. Furthermore, you also embark on a very special and unique internal
journey of history, nostalgia, family heritage, passion, love and most importantly Polish pride! My situation was rather complicated and some may have considered impossible, but Polaron made it happen. I am certain for most looking to acquire their Polish passport by decent, the process will be much more seamless and less time consuming them mine, but I wanted to share this as I am beyond grateful and happy this finally happened for me! It’s been a pleasure getting to know Eva and honestly, getting to know myself
more and deeply immersing myself in my Polish Family’s history.

I am a proud Polish, Jewish woman and cannot wait to start living the life I have always known to be True. Thank you Eva 🙏🏼 Forever grateful

Sincerely,
Riva S. Frydman

9 November 2022
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Dear Riva, thank you EVER SO MUCH for your kind words.

I know how challenging your journey has been and I am just so proud we were able to accompany you on it.

Your dad's dream of reconnecting you with his beloved homeland has finally come true. He was a very, very special man and although I have never met him, working with you gave me a little peek into your family's amazing history.

Best of luck with your new life in Europe!

Much respect

Eva

Rated 5 out of 5 stars

They really care

Sometimes you read reviews about hotels and you wonder if the people who left them one star stayed at the same place as you did! I must say I’m having a similar feeling here!

I had an amazing and rewarding experience with Polaron. It was super challenging too, because the requirements from the Polish government are very strict so even if you know something, being able to prove it in a way that satisfies the government is difficult. This is where Polaron were really helpful, guiding me through the paperwork I needed to find and certify just so. They also found records needed for my application to go through about my grandparents before they left Poland in 1946.

After I got my citizenship, I decided to do the same for my two sons and it went through without a glitch.

And now 11 months later, I’m travelling through Europe with my two sons on Polish passports and I’m loving it! I could never have managed this without Polaron’s help, so a big thank you to Lee, Ewelina and Gosia. You are wonderful!

Phillip, Frederic and Henry

8 June 2022
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Thank you Henry for keeping in touch and letting us know your sons’ passports have arrived. Good to hear from you!

Take care and thanks again for your words of encouragement.

Eva

Rated 5 out of 5 stars

Super helpful

Super helpful! During a stressful time of trying to get my Polish citizenship, passport and then to renew 10 years later, Polaron made this process so much easier. They were very professional, attentive and personable.

19 July 2022
Unprompted review
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Reply from Polaron Language Services

Thank you kindly, Mark. Much appreciated!

Eva

Rated 4 out of 5 stars

I wanted to post this review to thank…

I wanted to post this review to thank Polaron's staff for their guidance whilst undergoing eligibility assessment. I will be parking my citizenship application until next year as, being a PhD student, I need to focus on my studies but I found the accuracy of the information and customer service really good. I spoke with Maggie who very patiently took me through the applicable laws and what they mean to my specific case. She is very knowledgeable and answered all the questions I had with precision and great attitude.

I am looking forward to working with you in the future. Thanks once again.

Travis

4 July 2022
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Thanks, Travis. Your words are very much appreciated. We're here if you decide to proceed next year.

Regards

Eva Hussain

Rated 1 out of 5 stars

A very expensive scam

We paid thousands of dollars and provided documentation including original Polish birth certificates, Polish passports, Polish baptism records, US immigration records, and travel documents. They were very slow and often unresponsive because of frequent staff turnover. There record keeping was so bad, it's not surprising they have no record of us now. At one point after working our case for more than a year, we realized they thought we we Australian rather than American, even though we had provided US immigration records. They told me that because the archives were "destroyed during the war" that they were not able to find copies of any of the documentation we provided. Then they offered to help us get a presidential approval for another $10,000 US. Using Polaron was a very expensive mistake. Polaron is a scam that cost us thousands of dollars. Hopefully, others will not fall victim as my family did.

14 March 2022
Unprompted review
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Reply from Polaron Language Services

****EDIT****

After I wrote the reply below, the person who posted the review made a number of changes to it, including factual details, spelling and other information. Trustpilot allows changes to original reviews without showing the edit history and the poster remains anonymous throughout, no matter how outrageous their claims are.

Essentially, this platform gives companies no right of proper reply or ability to contact the person who has a grievance.

Eva


Hi there,

I could not find a record of a person with this name ever engaging our services, but it looks like your frustration is to do with lack of records, so I just wanted to put everything into a bit of context for you and anybody else that reads this.

I would have like to have been given an opportunity to explain why we weren't able to proceed with confirmation of Polish citizenship before you felt the need to post this review.

As I could not find information specific to you, I will answer with some general comments on our processes. I would welcome the opportunity of speaking about this with you directly should you read this and want more precise information. I can hopefully change your mind about your review. As a business that relies on external government and archival institutions, we don’t always have good news for our clients. We do however pride ourselves on being as transparent as we can, so it is frustrating for us to read reviews like yours.

It is true that many records in Poland and surrounding countries were destroyed during the many wars in this part of the world. Poland didn't exist for over a century and when it was re-established in 1918, documentation often did not survive, if it ever existed. Between 1939 and 1945, many documents were destroyed, some were taken to Soviet Russia or Germany, never to be found. This is common knowledge and something we explain in our documentation, social media posts [https://www.youtube.com/c/Polaron and https://www.linkedin.com/company/polaron-european-citizenship/] and direct conversations with prospective clients.

On the other hand, many records do exist in Poland and we work with all kinds of archives to try and retrieve documentation. We succeed in most cases and it is not often that we cannot find any documents at all.

We sell research as a service to determine the pathway by which you can apply for citizenship. We will not sell you a citizenship service until we are clear on which avenue will offer the best opportunity for success.

To set expectations, when we take on people's cases, we do explain that despite our efforts and best intentions, sometimes documentation cannot be found. We communicate the results of the research, which is generally enough for our clients. We can certainly provide proof of where we've looked - including copies of all the responses from archives – at your request.

Before we begin research, we don't know what we will find, if anything. This is why we limit the risk and cost for our clients by dividing the work into two stages: if you qualify for Polish citizenship “on paper”, we first carry out research for you and then, based on the outcomes, we suggest the best pathway to obtain Polish citizenship.

In your case, it appears that no records were found to enable you to proceed with confirmation for Polish citizenship, which is the avenue available for people with Polish heritage. The Polish government does need evidence of your ancestry and without proper records, you cannot be successful.

In such instances, we offer the pathway of grant of Polish citizenship as a service because it presents the best opportunity, in those circumstances, of obtaining Polish citizenship.

The grant option is not for everyone and it requires a lot work, including language learning, links to the Polish diaspora abroad, visits to Poland etc. It is akin to naturalisation and requires significant input from the applicant.

We offer a coaching program to assist people who are determined to pursue it. The decision whether to go ahead with it or not is left up to each individual. We never put any pressure on anyone and I personally speak to EVERYONE who considers this option, taking them through all the risks, work that’s ahead of them and the fact that it’s a process that’s discretionary.

I take it you are not interested in pursuing that avenue, which most certainly is your right. It makes no sense, unless you are 100% behind it, which clearly you are not.

I feel your frustration and this could have been avoided had you reached out. Feel free to call or email me at eva.h@polaron.com.au.

Regards

Eva Hussain

Rated 5 out of 5 stars

Quick and helpfull service.

I had an amazing experience with Polaron.
I had to register my wife and daughter in Poland and was let down by other company and Polaron managed to turn it around quickly and we got my daughter's passport fairly quickly.
5 stars easy.

14 January 2022
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Thank you Adam!

Eva

Rated 5 out of 5 stars

I've had a really good experience with…

I've had a really good experience with this company and cannot thank them enough for their help and expertise. I had a truly complicated case because my grandparents changed their identities during the war and I started off with very little hope that my case will be successful. In fact, I wasted 12 months and quite a bit of money with another outfit called Lexmotion. I just wish I came to Polaron sooner. It felt like they never, ever give up. They were so resourceful and creative looking for documents and in the end they found everything recreated in Rawa Mazowiecka, where my family is from, after the war.

Getting my Polish citizenship was something very important to me, and not just because I wanted an EU passport. I have gained so much information about my family's history that I never knew and this is what is so precious to me and my siblings.

14 January 2022
Unprompted review
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Reply from Polaron Language Services

Great to hear of your positive experience with us, Damian. The team hopes you’ve been using your passport during the European summer and it’s made your travels easier.

Eva

Rated 5 out of 5 stars

Great and professional service

The team at Polaron helped me to successfully and easily get my Polish passport. They were quick to respond and also provided translation services when needed. Definitely recommend!

7 January 2022
Unprompted review
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Reply from Polaron Language Services

Dear Margarita,

Just a quick message to thank you for your feedback. We truly appreciate it.

Eva

Rated 5 out of 5 stars

The only company worth trusting for acquiring polish citizenship

I had Polaron handle the arrangement of my polish citizenship. After finding out I was eligible they held my hand through the process for everything I needed to do (ancestral documentation collection mainly) and I left the rest in their extremely capable and experienced hands. My case wasn’t a super straightforward one either. But they managed to make my dream come true of obtaining polish citizenship and having a European passport!

When I look over the whole experience and realise this journey started from me just having the desire to live in Europe- (as most 20 somethings do) and hearing that having polish roots meant I might be able to get myself a passport. Apart from that I would have ZERO clue about how to navigate the huge amount of work required to get a second citizenship. (Especially for a country I’ve yet to visit and in a language I don’t know a word of)

My particular case was met with a few delays due to coronavirus, the fact that extra research needed to be conducted on my family line and the standard lengthy waits due to polish bureaucracy. But my correspondence with Polaron was always super swift, if I ever felt a little too much time went without communication (rare occurance) I would just send a quick email and have a response super fast. Which I really appreciated since I knew they had so many other clients to help.

I also received translations of emails threads about my case that were in polish at no cost to me.

I can’t fault their service. It was a delightful, exciting experience. I got to meet these wonderful staff members through convenient zoom meetings and phone calls. I made the move to Sweden before my case finalised and due to time differences often had them emailing me back well outside their working hours.

In fact when I had my passport appointment yesterday (in Sweden) I had the director of the company ready on email chatting while I was waiting for my Biometrics to be done around 10pm her time! Above and beyond anything I could have wanted as a client.

My advice to anyone thinking of enlisting an agency to help them acquire ancestral citizenship (which you should do Becuase I really don’t think anyone non polish speaking could do this single handedly) is to practice patience. You will be met with delays but this is not at the result of Polaron’s work. You are at the mercy of polish government offices that have lengthy mandatory processes to follow. You’re trying to apply for foreign citizenship after all- not a library card.
Don’t think this is something that can be whipped up in six weeks.

Another piece of advice is get yourself prepared and be realistic about your eligibility. get all the documentation you can. Polaron does a lot for you but they can’t pull your family history out of thin air.

I feel forever indebted to Polaron. They gave me something that for a long time I never thought I could have. I get to live in Sweden now not having to worry about my visitors permit expiring, I get to work and live and have all the benefits of an EU citizen. My gratitude is boundless. And I would recommend them to anyone looking to go in a similar journey. 11/10

7 September 2021
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Thank you so much! Hoping your EU passport has been making things easier for you in Europe!

Eva

Rated 1 out of 5 stars

No communication

I booked an appointment way before Christmas to get the ball rolling on my Polish citizenship application. Was told the nearest slot available was late in January so accepted this.

The call was never received so had an email saying they had trouble contacting me (my phone was on and full signal). They asked me to use Zoom and that they would send a zoom link but they never did.

4 emails later and every single one has been ignored. Completely wasted my time and will be going elsewhere for my Polish passport.

30 January 2021
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Hello there,

Sorry to hear of your experience. Our eligibility team is normally very responsive and diligent.

There is little we can do if the call doesn't go through. It sounds like you were contacted to re-book the appointment, though and it seems that something technical went wrong with the communication for which we apologise.

Best of luck with your Polish passport journey.

Then Polaron team.

Rated 5 out of 5 stars

The only folks who could help

After trying to hire attorneys, consult with experts, and meet with consular employees, the only help we've ever had is from Polaron. Eva knows Polish law and paperwork filing customs inside and out. My daughter had a lengthy consultation with her and she was able to tell her exactly what we needed to do to complete our applications for citizenship. We did not end up hiring an agency because we were nearly done with the process already, but the price she quoted was very reasonable. I would highly recommend this company to anyone looking to apply for Polish citizenship.

18 October 2020
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Julia, thank you so very much for your kind words. Best of luck with your journey to Polish citizenship.

Rated 5 out of 5 stars

Invaluable!

Eva has not only been helpful -- she's been the only resource we've been able to get any answers from whatsoever. She knows the laws and protocols inside and out. She is active on Facebook and replies to inquiries without asking for compensation. I had a long phone consultation with her and she was able to tell me exactly what to do to complete my application. We did not end up hiring an agency because we had nearly all our materials ready to go, but the fees she quoted were incredibly reasonable. I would highly recommend Polaron and Eva to anyone who needs guidance, research, translation, etc., along the way to getting their Polish citizenship.

18 October 2020
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Julia - thank you kindly for your feedback. It is true that with determination and curiosity you can file the application with the Polish yourself. We certainly hope it goes smoothly for you and are happy to help should you need it.

Rated 1 out of 5 stars

I was very disappointed with my experience- upfront advice conflicted end result

I was very disappointed with my experience with Polaron. Their response times were very slow. I was told over the phone at the start that my situation was worth exploring (yes my fault for not getting this in writing) and then at the end was told i was not eligible and this was based on the information that they knew at the start- I felt there was a lack of transparency and they ensured they were able to bill me a significant amount. They were able to justify this spending (passed on to me) as this was the result of them paying fees etc to get documents from various Archives etc. But as mentioned, they knew my situation based on the information I gave them at the start and there was no need to pay for the extra document search.I would have been more than happy to pay a small fee at the start to receive the advice that I was not eligible based on what I told them upfront.

I do not speak Polish and all the documents I received were in Polish. They do not offer translation services as part of their offering- you have to pay extra for translation. So a heads up to everyone here.

Many of the documents they provided me as part of their research is what I provided them to start to help their research. So again, a heads up to everyone that you may receive documents back as part of their research.

I would not recommend Polaron. As a positive though, they were able to get a lot of documents through the various archives and their contacts. I would urge any future potential clients to get any advice in writing and to ask Polaron to explain in detail the potential of your case being a success + what angle they will go down to try and prove your eligibility (again in writing)

12 October 2020
Unprompted review
Polaron Language Services logo

Reply from Polaron Language Services

Hi Shane,

Sorry to hear of your disappointment of not being eligible for Polish citizenship.

However, we told you from the start that you were likely not eligible for Polish citizenship through descent so the service you purchased was to confirm that. You asked us to investigate it further and engaged us to find records in Poland, which, as you say, we did. The scope of our engagement was very clear and we delivered what you contracted us to do.

Hopefully, with a bit of time on your hands during COVID, you have been able to pick up some Polish. Good luck!

Eva

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