Attempted to order 2 Samsung model cases multiple times. Each time my card was charged and then the order cancelled and then refunded or charge was cancelled. Emailed Customer Service about why... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beautifully made phone case. Was difficult to find a nice looking phone case for my wife. Accidentally stumbled upon polar polar while browsing and decided to give it a try. Good built quality and go... See more
Good service! Surprised with the preview photo taken to me, for I have chosen to have tailor-made word printing. It would be better if I could know the courier company stated before placing order, tha... See more
The whole process was simple and positive from start to finish. I tried Polar Polar because I was sick of ordering online and receiving poor quality products. I order an iPad case and mbile phone cove... See more
Company details
Written by the company
Polar Polar is a tech accessories and lifestyle brand based in Hong Kong, founded in 2019 summer. We want to share joyfulness and uniqueness through aesthetic-style phone cases and tech accessories that are designed and printed with bright and vivid prints that excite our vision. We love to create beautiful products that bring happiness to everyone. Your smile and lovely feedback can always support us in creating more designs. We also provide customised service for the unique you. We will consistently launch new creations and keep updated on our social media FB and IG(@polarpolar.official). Stay tuned! Each POLAR POLAR product is made with love and care in our workshop before shipping.
Contact info
Hong Kong
- polar-polar.com
3.7
Average
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great case from a great company
The phone case is exactly as described. Despite issues with the postal company on my end, at no fault to Polar-Polar. They were extremely supportive and worked with me to find a resolution, which in the end was not needed as the package was found and finally arrived days later. The fit and finish of the case is perfect and the magsafe magnets work flawlessly. The case came in a very nice pouch and felt very premium. Will definitely order from them again in the future.
14 March 2025
Follow up - The case does not fit my iPhone 16…
the case does not fit my iPhone 16 plus, the button on the right cannot be pressed with the case. However, the seller has revised the product for me and immediately addressed the problem, giving me back what I want. Very responsive and responsible and highly appreciated.
30 January 2025
Reply from Polar Polar
Hi Mak,
Thank you very much for your purchase. We appreciate your patience in letting us solve the issue. Please let us know if you have any further questions.
Many thanks,
Jason from POLAR POLAR
S23 Ultra case
Beautifully made phone case. Was difficult to find a nice looking phone case for my wife. Accidentally stumbled upon polar polar while browsing and decided to give it a try. Good built quality and good fit 👍 the designs offers are more toward the ladies would be nice addition if catered to the male audience as well.
8 December 2024
Fabulous!
Arrived in the expected time and the cases are absolutely gorgeous. Very high quality and exactly what I was looking for. I bought the magsafe cases and they work perfectly.
17 September 2024
Very high quality and very professional…
Very high quality and very professional response and delivery. I'm highly recommended it.
2 August 2024
very nicely made and packed products
27 July 2024
It was a beautiful case
19 June 2024
Great quality
26 May 2024
Packaging and product both great
Packaging and product both great
Although display pictures for Buds2 Pro case are a bit misleading as only the upper case has the design, the lower base is just black
31 March 2024
Efficient
Efficient, customer service staff is responsive and helpful. Nice first purchase.
2 January 2024
Size of printed words
The printed words are a little bit bigger than observed during ordering.
16 December 2023
Very nice print and good quality
The print is very beautiful and my wife love it!
Overall it is in great quality and worth the money:)
6 November 2023
quick delivery
delivered in 2 days since the order, and even whatsapped me product photos to confirm that i'm ok with the minor adjustments in design specific to my phone model before delivery
4 November 2023
Fine
Fine, it’s really nice and very smart. Nice material, nice service and nice delivery.
I can only recommend to go for it.
Thank you.
29 September 2023
Good quality product and fast delivery
2 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.