CollectorParcels Reviews 200

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, including the mystery boxes and their contents, often highlighting the value for money and the excitement of the surprise items. Many consumers express satisfaction with their subscriptions, noting the consistent quality and enjoyable experience of receiving monthly parcels. However, some people were dissatisfied with the delivery service, reporting issues such as delayed orders, items not arriving, or discrepancies between advertised and actual delivery times. A few other people also felt that their orders were incomplete or that the contents of their mystery boxes were not as expected, leading to disappointment.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express satisfaction with the mystery... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise quick delivery, good... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers highlight receiving... See more

Order

Clients share ambiguous opinions on order. While some customers received their orders as usual and were happy... See more

Subscription

Customers consistently note positive experiences with subscription services. Many reviewers express delight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought an ultra premium box as a one off to try out before deciding whether to register for a subscription When it arrived I was one booster pack short, and when I contacted PokeParcel Andrew was v... See more

Company replied

Rated 5 out of 5 stars

Loved my 1st mystery box, And got joltenon in an ace gem mint 10 couldn't believe it. Would recommend for anyone who loves collecting pokemon and likes a mystery box Fab customer service with qu... See more

Rated 5 out of 5 stars

I think it’s a brilliant idea and also the service is top tier Thank you ( but one little thing this month box was terrible I’m sorry ) but apart from that I love waiting every month to receive my par... See more

Rated 5 out of 5 stars

The parcel was better than expected Had a great selection of packs with some excellent cards and got a nice get graded 10 in there too so absolutely thrilled and can’t wait for my next one to arri... See more

Company replied


Company details

  1. Collectibles Store

Written by the company

The biggest, the best and frankly the most aesthetically pleasing TCG subscription box there is, period. Boxes, slabs and bundles all to your front door, every month. What is not to love? Each box is guaranteed booster packs and graded cards, we really are one of a kind.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Was a tad underwhelming

Packaging looked good quality did take a week arrive but what do you expect with royal mail was a tad underwhelmed with the selection of packs silver tempest, Pokémon go, obsidian flame, series five prize pack and Japanese set was wild force. Silver tempest and obsidian flames looked like they'd been resealed no hits in any of the packs. That been said may of been a bad batch would I order again possibly but not any time soon I do think it's a good idea as a product.

10 February 2025
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Reply from CollectorParcels

Hey Jack,
Thank you for the purchase and thanks for the review.
Yes, RM48 can be slow at times its annoying but not much we can do I'm afraid - we do offer quicker services though if you decide to purchase again.

Just wanted to touch base and address your concerns of resealed packs - can confidently confirm that none of the packs you received were resealed.
We source our products directly from reputable wholesalers and sometimes need to break down larger items to select individual packs for our boxes.
It's important to remember that minor imperfections like slightly wrinkled edges don't necessarily indicate a resealed pack.

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Fantastic experience and loved the…

Fantastic experience and loved the mystery boxes! Happy I’ve subscribed and genuinely a great experience!

14 January 2025
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Reply from CollectorParcels

Hey Luca, Im glad that you are happy!
Thank you for the current sub as well,

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Always on time

Always on time, great selection. Ive had somr amazing pulls. Will continue subscription :D

14 January 2025
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Reply from CollectorParcels

We aim to please :)

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

I chose my own graded card and added it…

I chose my own graded card and added it to a master box.

Very happy with the items in it,accessories were an added bonus and the presentation was cool

8 January 2025
Unprompted review
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Reply from CollectorParcels

Hey Emma,
It was great to meet you in person and im glad we could provide a service you were happy with. Hope to see you at another show soon!

Thanks,
The PokeParcels Team

Rated 2 out of 5 stars

Was disappointing

Was disappointing, cheap packs and a £10 slab! Don’t bother with this one!

7 January 2025
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Reply from CollectorParcels

We have reached out to Jack to try and address his concerns.

Jack confirmed that the slab he received was a PSA 10 Pherosma & Buzzwole. When asked to help us work out how he came to the value of 'a £10 slab' he provided screenshots that showed a cost of £27 + Import charges.Despite this we extended the courtesy of Jack returning the unwanted slab and sending out something different.

We then asked Jack to confirm the packs he received and so far he hasn't got back to us. We can confirm that he received 4 SV packs and 1 SWSH pack. Any true collector would not class in demand modern packs such as Surging Sparks, Paldea Evolved or Twilight Masquerade as 'cheap packs'

We stick by our fair value guarantee and believe in this case we have met that expectation, Jack if you read this feel free to get back in touch and we can still work a resolution to your feigned disappointment.

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Lovely christmas present

Lovely christmas present , can see the option for subscription as being a nice thing a month to open for a very reasonable price. Thank you!

14 December 2024
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Reply from CollectorParcels

Glad that the giftee enjoyed the present! Thank you for the kind words

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Perfect gift for Pokemon card fans

Sold as described. Great quality, well packaged, arrived on time. Will definitely recommend to friends and make another purchase myself!

14 December 2024
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Reply from CollectorParcels

Thank you, im glad everything got to you ok :)

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Great people. Amazing selection

Great people. Great product. Met them at a card show and they had really great pack selections in their mystery packs on the stall. Reached out and they were happy to send out more. Since have brought more of their products and always been spot! Would 100% recommend and can't wait to buy more in the future. Fingers crossed for a rocket pack soon.

13 November 2024
Unprompted review
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Reply from CollectorParcels

It was great to meet you and were glad that you liked the purchase!

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Always a wonderful experience with…

Always a wonderful experience with pokeparcels! Fast service and items are always above and beyond! Would definitely recommend these to everyone and anyone that enjoys Pokemon! ❤️❤️

16 December 2024
Unprompted review
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Reply from CollectorParcels

We all like Pokemon :)

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Legends

I have used PokeParcels a few times now. And I can honestly say that they are 100% for the customer. Genuine people who love what they do. If there is a question you need to ask of a problem, they will do whatever they can to help. I can’t praise them enough! Thanks guys absolute legends!

4 December 2024
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Reply from CollectorParcels

Thank you very much :)

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Great quality, and lots of fun

Great quality in the packaging and I was honestly surprised by the stuff I had received. The graded gard was fabulous and is actually my first slab. I got some great pulls from the packs inside aswell. Definitely worth it.

10 December 2024
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Reply from CollectorParcels

Evening, we are glad that you liked the Pokeparcel! Congrats on your pulls :)

Thanks,
The PokeParcels Team

Rated 4 out of 5 stars

Good customer service BUT

Good customer service, however the inability to not track my parcel was quite frustrating, but it did not take away from the item itself

29 November 2024
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Reply from CollectorParcels

Hi Archie,
Thank you for highlighting an improvement we can make in the service we provide. We have since added more postal options.

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Exactly as described

Was a bit hesitant about ordering because it was an instagram advert but went for it anyway. The box was put together in such a nice way, the packaging inside was perfect and had very nice touches with what was in. Our first graded card is from this service and we will be ordering again! If you are on the fence this is a mystery box that is totally worth it. 10/10 fast delivery too.

29 November 2024
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Reply from CollectorParcels

Thank you for your kind words, it means a lot to us!

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

The best Pokémon card trader at London…

The best Pokémon card trader at London ComicCon. Extra special Mystery boxes with nice small touches. Gives you the best value. Recommended!

16 November 2024
Unprompted review
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Reply from CollectorParcels

Thank you, it was lovely to meet you at London Comicon :)

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Great concept

Great concept
Engaging
Fun
I recommend

16 November 2024
Unprompted review
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Reply from CollectorParcels

Thank you :)

Thanks,
The PokeParcels Team

Rated 5 out of 5 stars

Great Experience

Great pack, quick turn around. Will definitely buy again as I got a Halloween themed one.

31 October 2024
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Reply from CollectorParcels

Halloween boxes were fun for sure! We look forwards to supporting your next purchase,

Thanks,
The PokeParcels Team

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