Found Pokepals by accident a few months ago and honestly it’s been a great experience since day one. Communication has been 5 star throughout They’ve also built a really strong community, which mak... See more
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Company details
Written by the company
Specialising in Pokemon collectibles, sealed and speciality items.
Contact info
30 Cattle Market Street, NR1 3DY, Norwich, United Kingdom
- hello@pokepals.co.uk
- pokepals.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent and Consistent Service
Excellent service. Packages have always been packed with great care and attention. Finding trustworthy vendors of Pokemon products are a dime a dozen these days, and finding PokePals was a god send. Prices are amazing as well. Would and have recommended to friends and family in the hobby who have all had the same experience.

Reply from PokePals LTD
Best Service
I have made several orders with PokePals on both their website and whatnot. All experiences have been positive and friendly, every item is meticulously packaged and arrives quick. Customer service after arrival is also kind and responsive if you have any questions they get answered in a timely manner. I will absolutely continue to use their services.

Reply from PokePals LTD
Great Prices & Top Quality Cards
Always a pleasure to purchase for PokePals. Cards are top quality and they beat market price! Would always recommend to go with them.

Reply from PokePals LTD
Brilliant card meticulously packaged…
Brilliant card meticulously packaged and arrived in no time. Great communication and Roger is always very helpful. Will definitely buy again. Thank you so much.
I use Pokepals for all my Pokemon card…
I use Pokepals for all my Pokemon card needs. Started with a few cards in January, now I buy all my cards from Roger and has developed into a great business relationship and friendship.
100% recommend Pokepals to anyone
Great service
Great service, great communication, prices are great and order arrived safely and well packaged
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