PointsPayment Reviews 

It's been more than a year and I never saw one dime from this company and there's a good chance I'll never see anything. Do not do business with this company. I try their customer service and all I get is someone telling me I'll be called back but nothing so far and even if I get a hold of someone do you really expect them to give me my money back....13 months of nothing.

My story reads just like all the other 1-Star reviews: I paid $2399 (6 weeks x $399/week) in October of 2023 after being mislead by Matthew Downing about people needing rooms in Orlando for a conference. He wouldn't let me off the phone unless I signed and mentioned the NO RISK due to the 100% money back guarantee. Over the course of several months, I received 6 offers which I responded to immediately. There was no availability for any of these offers. Never got an offer for Orlando. Never got any additional offers. I filed a complaint with BBB and PPM stated, "We will get back to you in 72 hours." They never responded. So BBB closed the case because they wouldn't respond. These people talk in circles (if you can ever get them on the phone). They are misleading with their information. How do they sleep at night? I see lots of reviews where PPM is stating that they are reviewing the case and will get back to them. Is that true or just another line? Would love to hear from someone.
UPDATE ON 10/7/24: My cell phone shows no missed called. I called the 888 number and was put on hold for 30 mins. I called back and was put on hold for 45 minutes. I just called again and the receptionist took a message after waiting another 5 minutes. I left a second phone number so you have two numbers to call. I hope we can talk today because I have a cancer treatment tomorrow and will be recovering for many days. Please call me. Thank you.
UPDATE on 10/21/24: Since I haven't heard from anyone, I called and was able to talk to a manager. He said I didn't respond to an offer in June. That is not true. I never got any email offer in June. My last offer was in May and I responded immediately. He is working with me and said he will call and email me with updates. I hope his new offer results in me recovering the money I have spent.
UPDATE 12/11/24: I have not received one email or phone call from anyone with an offer. This is so frustrating.

Nothing but a scam!! I started this process back in September 2023 and from what I was told is that throughout the year I will be asked to check availability for an extra vacation getaway weeks. I had bought 5 of these weeks with the hope that at some point by now I would sell one at the min price of $1800.00.
With 5 weeks ($1800.00) that would be a total of $9000.00. I was told I was guaranteed the money by the year (September 2024 is the anniversary year). I have call0de at least 40+ times and they tell me they would get back to me and never do or i wait on hold for about a hour and then the phone just hangs up.
Scam/Scam/Scam

Approx 9/24/24: this is the response I get
"We would appreciate the opportunity to address your concerns directly. If you're comfortable doing so, we will reach out to you. We would like to understand more about your experience and see how we can make things right."

So far no one has reach out to me and there is no way to response to them. This is just like their phone calls or lack there of. Once again I have to say:
SCAM/SCAM/SCAM

10/14/24: so they respond again and I have submitted my information to them and yet still no response!
BEWARE OF POINT PAYMENT MANAGEMENT! Nothing but a SCAM!

I signed up with this company back in May and have to say they’ve gotten 3 of my weeks rented out. They also are working on getting some of my points rented out for me. They still have 2 more weeks to take care of for me. Other than that pretty happy with my the outcome so far.

Every negative comment, every complaint and every minute wasted with this FRAUD COMPANY.
Can never get the people, Ethan Carrigan our 'sales rip' who is on the contract, never returned calls or I was told "he's on the phone"... 1 sentence in the contract:
"if I have not received an offer, I have the option to cancel anytime." Well they give you offers that are impossible, knowingly unable to be fulfilled. So ~ 'they have shown you an offer, so the contract has been fulfilled."
Write to the Secy of State of FLA, or where you live, or both ... everyone should do that. HOW CAN THESE PEOPLE SLEEP At Night... Especially the ladies that work there.
To ADD to my comments: When a property was requested by "customer" of PPM, I got an email to check on availability; and if it was not avail; I had to find another similar property in same location. Well, time spent of research and phone calls, then find out 'customer' had no interest in secondary locations/hotels. THEN, when 1 hotel requested WAS AVAILABLE, the response was: 'customer' changed his plans.... Sound legit to anyone??

9/23/2024 ~ UPDATE: after receiving PPM's 2nd response, we will wait to hear / see how they will correct & prove their legitimacy to us. I certainly hope they are not trying to run out the clock! That would be unacceptable.

10/07/24 - UPDATE: After receiving PPM's response above, STILL WAITING FOR a solution or a restitution to us! NOT A WORD has been SAID....

We signed a contract on 8/23/2023 and nothing has been fulfilled. In addition, you cannot reach them via email, their phone (a receptionist who has no ability to do anything) or their own online help form. Ironically it says they “reply quickly”. I’ve tried to use the form multiple times but when you try to submit it wants recaptcha (but there are no images). Of course I told the multiple receptionists (Destiny,Jake,Mark) but they can’t help. Their manager Tyrise is never there and no other manager covers (I want that job).

Not sure if the good reviews are real. I paid them almost a year ago with a “guarantee” from them that I would sell 6 weeks for $1600 no issues. I have received and replied to offers that are for unavailable resorts consistently. Not even 1 week has been sold. I have emailed with no response! Do not give this company your money or time.
Update 10/27:
After taking the time to reply to me and say they would update blah blah. I have heard nothing in return from anyone in the company. Not one updated offer. Please people do not give them your money it is a scam!

My experience with this company has been great, they’ve been renting out my points and get my checks every time I get reservations booked.

We paid $2,394 and were promised 6 rentals at a minimum of $1,600 each. We only received one inquiry and the resort they wanted was not available. Have not heard from them since.

I have had this for over a year and we did get three offers but the timeshare was not available and what I offered in the area was not accepted. The issue was their assurance of payments . I am out about $2400 … still waiting.

I do think they are not for real, they sell a convincing program, but nothing ever materializes. Had only 5 potential opportunities and as you might expect none ever came to fruition.

In December 2023, I received a phone call in which Points Payment Management (PPP) offered to rent my unused timeshare points with RCI, a division of Wyndham. They said corporations needed to rent rooms during conferences and would pay to use those available rooms. All I needed to decide was how many weeks out of the total six available Extra Vacation Getaway weeks I wanted to rent out. I would have to pay the $399 exchange fee RCI charges when making a reservation. I had previously rented out my unused points through Wyndham so I thought this was a legitimate offer. I paid $2394 ($399 x 6 weeks) and was told that offers on properties would start coming in soon, at the minimum rental of $1600 for every week rented. I was also told that this was a guaranteed rate of return for renting out my extra getaway weeks. It has now been 8 months and I have not received a cent for this offer. I called a couple times expressing my concerns. PPP kept assuring me it would happen soon. Last week, I wrote an email asking for a refund of my $2394 deposit and was told that I could not receive a refund, I had only the first 10 days to request a refund.

Like many of you, we gave them a significant chunk of change in August of 2023. I have received offers, none of them panned out. I am out $2500!!! Plus I feel like an idiot for getting scammed! I’m a retired teacher. It’s really rough to lose that kind of money! Timeshare sellers are now warning people of companies like this! Save your money and don’t fall for it! I want my money back! I’m going to call my bank and the police. Also I’ll call my state’s attorney general and Florida’s attorney general. You should do the same if you’ve been scammed.

I never once could book an offer they provided and make my money back on what I put in. I pretty much lost all my money. This is a scam.

It's been nearly a year and none of the offers they presented worked out. A waste of money.

I have done this same process with two company and this company has been awesome for me from start to finish. The biggest reason this company stands out is the visibility on the bookings and offers. There communication is great as well.

I already signed up for my 2025 points/weeks

We signed a contract with Points Management for a significant amount June, 2023. We did receive some offers but none panned out. We got absolutely nothing in return despite the salesperson saying we are certain to get a return. I have no idea if any of the offers were legit as Points Payment never provided any details of who was making an offer. I believe we were scammed.

The reply from Points Management says we got offers, which we did. But none of the offers panned out. Every time we followed through on an offer, the offer fell through. And Points Management did not say who was making an offer and there was no way for me to verify an actual offer was being made other than Points Management saying there is an offer. For all I know, Points Management could be creating fictional offers just to satisfy the contract terms. I think they should identify the party making the offer using their website and make it possible for me and others to verify the offer is a legitimate one.

Trust Broken - We signed up for this service thinking it was a legitimate business. It has been over a year. None of the travel options were available and we have received no money. We would like our money back. They said it was guaranteed. We have left messages and no one has returned our calls.

This company is a scam!!! They have my $1,800 and now won't answer any of my calls. Complete RIP OFF!!!

From 6/24/2024 through today, 7/18/2024, I have been attempting to contact Points Payment Management. I’ve left multiple messages with the person that answers the phone but I never receive a call back. Our 180 days expired earlier this month and even though we had several offers especially in the first 6 months, there was no availability since the request was during a popular time to visit the requested location. At first, customer service was extremely friendly but now I just get put on hold up to 20 minutes. Today is the 11th attempt and after 8 1/2 minutes I was disconnected. My husband and I have gotten many other calls from other companies like this and now believe for the most part this company is no different. All out to get your money! Very unfortunate since we had high hopes of renting some of our RCI get away weeks. 🤷🏼‍♀️

I just started the process about 60 days ago and I started to receive offers. I accepted 2 offers and received my payments already. I have other offers coming in currently. This process to me was very smooth and it worked out great for me. I know others has different experiences however I can only go off of my own experience.

I will post another review will updates on the other offers.