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Review summary

Created with AI, based on recent reviews

Looking at 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its efficiency and reliability, with many items arriving on time and in perfect condition. The staff, including office personnel and drivers, are frequently commended for their helpfulness, professionalism, and friendly demeanor. People also appreciate the excellent customer service and quick response times to inquiries, making the entire process smooth and stress-free. However, some people were dissatisfied with delays in delivery times and a lack of clear communication regarding these changes. A few customers also reported issues with the professionalism of some drivers, specifically mentioning rudeness and anger when confronted with feedback.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the clear communication,... See more

Service

Reviewers mention positive feedback about service, highlighting its excellence, reliability, and efficiency.... See more

Staff

Consumers consistently express satisfaction with the staff. Reviewers frequently highlight the team's... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the clear, precise,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to ship 2 larger items from Netherlands to Portugal and this was by far the best experience ever. Collected on Sept 27th and delivered Oct 3rd. Communication from Lisa and Edgars very clear an... See more

Rated 5 out of 5 stars

Excellent service. Flawless. Constant communication throughout the entire process. Quick replies to emails and clear information about collection and delivery times etc. Driver was happy to assis... See more

Rated 5 out of 5 stars

We had to transport our vespa from northern germany to southern italy and everything went really good. The collection and the delivery was on time, there was always a quick and friendly support. The... See more


Company details

  1. Transportation Service
  2. Shipping Service

Written by the company

We are a UK registered and based company with six Mercedes sprinter vans departing from the United Kingdom, Spain and Latvia. Each of our vans have tours between more than 20 countries at least twice per month. We have 9 years experience and our drivers are always taking best care of all customer belongings. For now our drivers regularly transport personal belongings, house/flat moves, artworks and antique furniture, all kinds of motorbikes between Portugal, Spain (including Mallorca, Ibiza and Menorca), France, Monaco, United Kingdom, Northern Ireland, Ireland, Belgium, The Netherlands, Germany, Luxembourg, Switzerland, Lichtenstein, Austria, Czech Republic, Croatia, Italy (including Sicily, Sardinia), Greece (including Crete), Denmark, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Poland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

309 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 service transported my bike from…

10/10 service transported my bike from the netherlands (rotterdam ) all the way to the uk!, extremely simple process , 10/10 customer service extremely helpful and polite.

If anybody needs anything to move i would 1 million percent recommend point picker honestly shocked at how quick the whole process from the start to finish

Thankyou very much to the whole team :)

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Bike transport from Stockholm to Germany

Pointpicker transported my bike in a cardboard box from Stockholm to Leverkusen/Germany.
Transport and delivery were executed as promised. Very good contact and kind driver.
Really perfect service. I can recommend this transportation service.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Professionals. Bike arrived perfectly coming from Spain to Netherlands. Recommended!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service for International Move

I recently used PointPicker to move my personal belongings from Portugal to Switzerland, and I couldn’t be happier with the experience. The team was professional, and very careful with my items. Communication was smooth throughout the process, and they provided clear updates on timing and logistics. Everything arrived on time and in perfect condition.

I highly recommend PointPicker for anyone looking for a reliable and stress-free international moving service.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

These guys collected by bag from Spain and keep me in the loop regards when the collection was happening to when they would drop it of to the UK. Great service and would use them again.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional

I have selected Pointpicker through a bid on ckicktrans to move my scooter from south of France to Belgium.
Communication is extremely clear transparent and professional!
Service has been done smoothly and professionally.
I strongly recommend this company

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Transport contracted from Spain to…

Transport contracted from Spain to Switzerland,everything very profesional, the furniture arrived in perfect condition, the carrier was on time and also very kind, helping with the unloading.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Costumer service really on-point, fluent communication during the whole process and nice drivers for the pick up and the delivery. I would recommend it.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Responsive, Adaptable, Secure

I chose Point Picker from a quote I received via Clicktrans to move some furniture and a bag from Barcelona to London. Point Picker were responsive and adaptive to my unique moving situation which kept changing a bit given my personal circumstances. They responded within 10-15 minutes to every email, working with me to add/subtract different elements in an agile way. When it came time to pick up my items, the employee who came was careful with my things, trustworthy, friendly, and kind. When we needed to move up our delivery date, Point Picker was again adaptable and responsive, tailoring their service on short-notice to meet our needs. I recommend them!

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Bike from Belgium to Spain

Bike transported from Belgium to Spain, door to door. Very responsive and accommodating. Pickup and delivery on time and in good condition. Reasonable price.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Shipped 2 large items from UK to Mallorca

I used them to ship a couple of large items from the UK to Mallorca. The company and delivery driver were great and very good with communicating on pick up and delivery giving 1 hour windows for both the day before. I would definitely use in the future. Thanks Point Picker.

25 July 2025
Unprompted review

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