Point A Hotels Reviews 70

London Liverpool Street Hotel

Specifically booked a room with a window as I had read reviews about air con not working - did not receive booked room but charged full price, and whilst I was told they were fully booked, they clearly had rooms with windows available. Room allocated was windowless and had no working air con. Was provided with a plug in fan which did not help and could not be kept on as was loud at night. Room was like a stuffy sauna - I had sore throat the following morning. Woken up by cleaner clearing next door room at 8:00am, making a racket and hoovering right outside my room!! Amazing wake up call when you have had 2 hours sleep due to temp in room. Room also very small. This hotel is overrated - even travel lodge is better than this. Sent complaint email, (no response received as they clearly don’t care) informed no senior manager at London Liverpool hotel. When I spoke to staff that I wanted to speak to a manager, I was informed that they didn’t have one. Ventilation issues appear to be longstanding - see other reviews. If you have health issues, don’t stay here, it will make it worse. And if you don’t have any issues, you’ll wake up with a sore throat like sandpaper. Overall, I would never stay here again. Staff I complained to at the front desk couldn’t even muster an apology for a crap stay. Only reason I booked was due to location. Won’t be booking again.

Edinburgh - didn’t like the hotel at all, challenged for ID telling me I could be trying to ‘steal’ the room (24 years of business travel in the UK, never asked before). Then challenged saying I hadn’t paid for breakfast. £496 for 3 nights. I had paid for breakfast which was so basic it should be included for that price. Rooms, whilst clean, very basic no tea/coffee, small (and I understand I was lucky to have a window - even though it was by the bins and car park, no restaurant, basic breakfast. No hand towels in bathroom when washing hands after using the loo, have to use the large bath towel. Couldn’t wash hair as there wasn’t a small towel. Had Do Not Disturb on my room yet it was still serviced. Asked at reception told this was hotel policy. If I’ve asked for privacy I do not want anyone in my room. Back in Edinburgh January I will not be staying here

Sweet hosts at check-in. But… my sister was bleeding, we couldn't get the sheets changed. Last day I discovered that my side of the sheet was covered in old urine stains, hidden by the pillow. Can't recommend Kings cross unless you're into dirty bed linen

Point A Westminster: Clean but small room, nice area close to everything and helpful staff.

Excellent time in Edinburgh, staff were all lovely, rooms were clean and my request to have separate rooms close together was granted with adjacent rooms.
Would definitely stay again!

The hotel room is tiny and they were charging £225 a night. I used to stay with them quite regularly due to work, this was when the cost was reasonable - you could book a room for £75-£90 which given the location and the small premises was fine. Since they put the prices up, more than double in most cases, its just not worth it.
And - if you have booked under their "Saver" scheme and need to cancel - you lose all your money and they will not amend the booking, even if the reason for cancellation is not your fault (train strikes for example) so i am now £225 out of pocket. Disgusting level of service and i will never stay with this chain again - i urge you all to not stay with this hotel.

Id give less if i could. This review is for the Shoreditch hotel. I can get on board with tiny rooms as i hardly was in the hotel but the rude staff part from one lovely lady who was Russian i believe and rest where all rude and unhelpful. Then no extra pillows what hotel does not have extra pillows. AC did not work shower that was awful. Window that is tinted so cant see out felt like we was in a prison . If you love sleep then forget about that as its near a pub and you wont be getting much that here at night. I would not mind if it was £39 or less a night but for £100 a night its a joke of a price and felt well ripped off. Stay well away people.

My cousin's and I had a night out in Glasgow. Restaurant, theatre and the Point hotel. We had,a lovely night , the hotel was clean, the bed was so comfortable, the continental breakfast was more than we thought and the staff were excellent and help full. We all enjoyed our night and I would recommend this hotel to my friends.

Our stays are always lovely, the Liverpool Street hotel is very accommodating. Recently one of the staff , Emma, was very helpful with looking after our luggage even though our stay has already finished. She took care of everything and was very kind in regards to our request.

Bonnington hotel Dublin could improve by having bloody phone in the room.. and on the request of the the phone .. phone wasn’t available till the morning .. although we check in in the afternoon.. nobody bothered to come in the room and let us know about the phone situation we had to call outside number to find out about it
If you want 4 star service .. do not check in in this hotel.

I had no lights in my room, and the electric door lock didn't work.

Firstly, as I was leaving to meet my friends, the door wouldn't lock. Reception could not fix it, so it gave me the manual key. All fine - these things happen.

Then I met my friends in reception but had to pop back to my room to collect something - upon reentering, none of the lights in the room worked. So I had to call reception again. They assured me it was an easy fix and would be done while I was out. I came back at 1 am, and my lights still didn't work - so I had to call reception for the third time. Someone came up, and now she said the problem could not be fixed, and I would have to move rooms... it was 1 am, and I was checking out at 10 am, so I said no. Honestly, if this had been offered to me the first time, I would have taken it, but at this point, I was tired and just wanted to go to bed - I didn't want to pack everything up, unpack, and then repack 9 hours later. This was meant to be a fun weekend away, and the hotel was turning it into a stressful and unenjoyable night. I had to get ready for bed using my phone torch.

In addition to this, I wasn't sure how safe the room was while I was in it because the lock wasn't working - so I placed a chair up against the door - not great if there was a fire, but I was a lone female and didn't feel comfortable otherwise.

At check out, I mentioned the situation, and the lady at the desk made it seem like the entire thing was my fault and "why didn't I just move rooms" - when I was only in this predicament because of the hotel and lack of staff training. I wasn't offered the option until 1am despite the numerous issues before.

Things happen, but I am unimpressed with how all the issues were handled and the rudeness when I dared mention these issues.

I have emailed the hotel twice and have received no response.

I wouldn't stay again.

When I called no one would sort this situation out, everyone blaming each other, while my daughter walk around glasgow trying to get new accommodation:

The daughter was refused entry as she was 17 and 8 months. she was with female Adult who was over 18 and they refused them entry after travel from Stirling. Left to the street in glasgow, no cash and no refund given (4day refund). Just hope nothing happen to them tonight as we try to sort this out.

Was this based on discrimination, me think so, shocking

If she was with her gran or uncle who are 70/40 would she be let in?

I’m working in NHS and I booked a kings cross last December. But unfortunately, my off got cancelled. So I emailed them if it’s possible to rebook it on Feb 13. At first they don’t want to rebook it coz it's 84 pounds for one night for a no win dow double room is a savers price. So I begged to them if they can rebook it because I don’t want my money to go to waste. Thankful they rebook it but the other they I was tested positive of covid. I asked them if I can rebook it on March and they said it’s not possible. Very inconsiderate hotel I’ve been. Other hotels are more welcoming and considerate than this hotel. Regretting why did I book again to this hotel.

I start with conclusion, DO NOT CHOOSE THIS HOTEL!!!!!!!!

I used to be a happy customer of Point A hotel. I travel a lot. I stayed with their different branches for over 30 nights in the last 6 months. However, I got hurt both physically and emotionally by Point A along with the incident happened at the midnight on 03 /02/2022. I am now totally disgusted by Point A hotel of the way they deliberately neglecting health and safety of their customers’.

We booked a 4-night stay starts from 03/02/2022 to 06/02/2022 with Point A Edinburgh. Unfortunately, I fell down in the bathroom due to the slippery surface and hurt my leg. There were bruises on my elbow, back and leg, and I can barely walk on the next morning. My husband reported it to receptionist right after the incident happened. But no help or emergency supplies were provided. We had to check out next morning and went to the A&E. When we tried to amend this booking of the rest 3-night stay with the management, they refuse to provide any solution. They denied the incident happened in their hotel and accused me as a nasty lair even after seeing all the bruises. They assumed that I have all the bruises before I came to the hotel based on their groundless perceptions. As quoted from the management’s email, they are accusing my husband as a nasty customer and ‘using the injury as a reason for getting a refund’. I can’t believe those words came from a professional to their loyal customer after her injury. It is totally ridiculous and insulting. Even after the duty staff confirmed that my husband reported the incident at midnight, they are still trying to use irrelevant excuses to get away from the responsibilities. Incident happened, we reported it immediately and showed all the injuries, other than that I don't know how a customer can prove she got injured in the hotel? ? By holding a camera all the time ????? Shame on them!!
I didn't ask for any compensation for my injury, nor to cover relevant loss that caused by the injury. All I asked was to amend my booking due to my health emergency. They don't even agree to credit the nights on my account that I have with them. As a customer, I am entitled to refund of the service/ products I don't receive. What Point A did is not acceptable both legally and morally.

Warning: if you choose to stay with Point A Hotels, make sure you take a camera recording everything to protect yourself. Otherwise you are risking yourself to be accused and humiliated even they are at fault. They deliberately neglecting customer’s health and safety condition, and wouldn't refund payment due to the emergency happened in their hotel. If you get injured in their hotel, don't expect anything but humiliations.
I am still lying in my bed and couldn't walk, emotionally hurt by reading the unprofessional and humiliating emails from the management, and no refund received for the nights I didn't stay due to the emergency. After spend thousands of pounds with them, they treat me like S**T.

In conclusion, DO NOT CHOOSE THIS HOTEL

I have just arrived home after a stay at the Point A Kings Cross hotel. I wish to raise an important issue about disability access which needs mentioning.

I am a wheelchair user. I use a standard height manual chair. I cannot stand or walk. In the so-called disabled access room we were assigned, the bed was at least a foot higher than my chair leading to us having great difficulty getting me in and out of bed. This involved my wife and myself straining our arms, and significant risk to me falling in the process. Transferring an adult upwards without the use of their legs by this height is both difficult and unnecessary and is not something we generally come across in other hotels.

This made our stay difficult. It put pressure on us that we did not need and definitely affected our trip to London.

The least a hotel can do is provide a bed at a reasonable height to allow a wheelchair user to get in and out. On checking, we found that beds in other rooms are the same excessive height.

This is a very bad mark against the hotel as they are not treating disabled guests equally and will definitely affect our decision on where to stay in London in future.

It is obvious the hotel’s staff have not consulted well on this subject and, until they do and take appropriate action, people like myself with mobility issues would do well to steer clear of this hotel and stay in less risky and more comfortable places.

I had a nightmare with this branch losing my reservation.when i emailed to ask where the pin/confirmation was, i had an extremely rude response from ricardo nobre stating there was no such reservationfor the date specified and that i was banned from their hotels and all who they affiliate with....including starbucks...lol... Then 2 days before the date i had wanted..mysteriously an email welcoming me arrived asking me to register!! Totally incompetent. Dont rely on your booking being there when you rock up

Had an amazing experience at the Point A Kensington hotel. From the moment we walked in the staff could not be anymore helpful, rooms are priced well and very comfortable. I didn’t prebook breakfast but well worth doing. Waiting in reception, we were offered coffee. One of my preferred hotels of choice now

On check in I was forced to fill in a QR test form (or something like) which is not the case at other hotels. I had not been sent this form via email, so it had to be filled in manually on my telephone whilst standing at reception. I was stressed as I fill forms in via my computer and struggle doing so on my phone. At this juncture, the receptionist proceeded to pull the ‘I have got a difficult customer face’ as I struggled on. I was not a very happy about it and made my feelings known. At one point I said that I did not want to stay at this hotel anymore and asked for a refund. The receptionist agreed and said I could get a refund from Booking.com. I replied: “Have you ever tried to get a refund from Booking.com.” A change of receptionist a few hours later at the hotel fared no better. The immature ‘I am doing you a favour’ attitude surfaced at this interval. I had asked for a towel and was greeted with the ‘I’m doing something response,’ and I will get a towel to you later. She was at this time, doing that spray action that they are all doing making out they are killing germs or something. In conclusion, all customers want is to be valued. I would have marked this hotel much lower, if the male receptionist had not been so polite and transparent when I popped down the next morning for a coffee.

There are also no curtains, only nets on the windows and the lights outside shine inside the room and make it difficult to nap. The heating/air conditioning instructions also need Einstein to unravel and the machine is noisy and cumbersome.

If I could give less than one star I would. Our London stay can't go ahead because of tier 4 restrictions but Point A say no refund can be given as it's the hotels policy. Keep getting a different person every time with the exact same copy and paste answer