POhWER Reviews 

Had a bad experience with powher 17 months the advocate hasn't helped implement 5 hrs care. No time frames , assertiveness or diligence. I've had 3 brilliant advocates in the past so know how an advocate should operate. When I asked when did powher take over my case got told 2 different answers by the advocate and manager November and December. If they looked at their paper wk they would of seen it was October.

So glad I've seen these reviews definitely not going for the offer a new advocate which was refused in September my old advocate said I have a right to ask for 1. Good job I have those good experiences as a measure otherwise would think it was normal.

NO advocacy, NO support, No help.

Absolute disgraceful service, shouldn't be advocating for anyone let alone the vulnerable, they do not follow the advocacy guidelines, they are unprofessional, their complaints mechanism is a complete shambles and to quickly summarise politely they should be struck off !

Everything negative people have written on here is true. They are an absolute sham, and should be struck off from the advocacy register. They should not be allowed to deal with vulnerable people, the fact that they do is very, very worrying. I wish I had read the reviews before I contacted them but PALS passed me onto them. I will add a word to describe them and that is Con-artists.
They need to be investigated and immediately!!!!!!!!

BAD BAD BAD SERVICE!!!!!!
If you have any mental health conditions. POHWER Will make you feel worse. You are constantly doing their job for them. Everyone who has had a bad experience should take the time to write a review.

I found pohwer to be very unhelpful and frankly a waste of everyone's time.

I contacted pohwer for advocacy support, after an initial phone assessment that included personal and probing questions I was told pohwer would be able to assist. I was then asked to
complete lengthy with repetivtive probing and sensitive questions. Only to be told pohwer do not have any advocates to assist and they are unable to give me any indication of when any would be available. If this had of been explained initially I wouldn't have bothered to waste my time completing all the forms.
I was disappointed by Pohwer lack of transparency and lengthy and pointless process's.

Pohwer telephone staff were equally disappointing, I spoke to a lady on two occasions who assured me that my concerns would be passed to a manager who would call me back to discuss - however made no attempt to take my name or contact details

Crookedcompany pretenders they don't help any one they need reporting con merchants.

The negative reviews on here and other sites are real. Wish I would have read them first. Avoid them at all costs. I have been facing a lot of racism, islamaphobia and harrasment from West Midlands Ambulance services in and around Sparkhill, Birmingham. They have been following me when I go out, put loud sirens on when i walk past and they have attempted to run me over. When I made a formal complaint to the West Midlands Ambulance services, they harrased me even more.

I spoke to Shaun and told him about the problems, it was as if he already knew that I had these issues, like he was already told. He told me that they were having technical issues and he took my contact number down and said he will get back to me but has not been in touch. No voice mail or anything. Disgusting service. Avoid at all costs.

Appalling service. If you don't have a mental health condition you will once you receive their farcical advocacy. The one I was assigned had no experience to deal with universal services such as Disabled Children's services. I actually ended up advocating on his behalf than the other way round! I requested a change of advocate three times and they refused saying they are unable to. I made a formal complaint and the outcome was he will be given more training! The worrying part is they are a charity advocacy to support people with mental health conditions so I fear for anyone who has a mental health condition because you have to actually advocate for yourself and on behalf of their advocate!!!

The advocate send me a draft document on which she referred to me in a very offensive way. I was horrified. Repeated requests for her to explain got me nowhere. It was just bizarre and nasty. I have complained to them but I do not expect they will do a thing. How on earth could I trust someone who'd do that to act in my best interests? I really needed an advocate. The whole thing is just sickening.

I should of looked at reviews before putting myself through hell. Such a bad experience from Powher, Terrible Terrible. Be warned.

An inefficient, ineffective, not fit for purpose organisation. Their website misrepresents their service, alleging successfully outcomes assisting people who have experienced the most extreme service failures with dire consequences.
From start to finish, their service was incompetent and this was a relatively simple case. At first it was assumed to be down to the particular advocate but it turned out to be the case across the board. Their advocates either lack common sense or deliberately obstruct the case sending correspondence to a lower ranking employees for resolution I.e., send a complaint to the administrator rather than the CEO and waste further time responding to the unsatisfactory administrator response. They took on a case unlawfully, did not communicate with the client, turned up with and left with the organisation that funds them and effectively advocated on their behalf. Reading other reviews its clear this is POhWER's mission. Don't waste your precious time with such an organisation, .

This is another rip off of tax payee money. They aren't advocates bit time waster amateurs. Its been two years and despite all evidence they are expecting the patient to write the complaint and send it to them so they will forward it. Appalling services. Lastly the advocate who is in contact with the responsible party, they try to convinced the patient to change doctor. Admin staff verified the corruption of the advocates and the money they receive to stop claims. They are criminals, getting money to stop the complaints NHS seriously are corrupted and power are the prof. Rubbish.

Worst to Worse: Reviews below speak volume!

Hear my voice POhWER this is in light to your own Pledge:
I cannot convey strongly enough how DISempoWered, despicable and not fit for purpose, this organisation is:
From line manager to CEO alongside with the Operation Manager.
Failing to address serious complaints about their line managers
Failing to respond to my queries and emails
Failing to investigate complaints of the own staffs.
Failing people that they are meant to support, help and assist
Surely they must be accountable for their unacceptable service and be sanction for their failures. Should they be removed and replaced by another organisation who will dare treat their clients with respect and dignity?
It's a definite YES!

Very poor, New advocarte that is..
Don t send many emails,when get one they dissappear
again...Advocartes ment help people, NOT ignore them..
Know depression getting worse, thru lack of help.
Feel very very let down...

Appalling.
An advocate who couldn’t write English well. Advised to split my complaint between to Trusts that turned out to be incorrect.
The advocate then went on maternity leave 5 days before a planned meeting but didn’t’t tell me.
No one could confirm she was on leave.
Second advocate spoke to me once and I never hear another word.
They have cost me so much time and distress in trying to make a complaint and left me alone to try to deal with it.
I’m not sure what purpose this organization serves.

Unacceptable, lack of respect for people, rude, insulting treatment of lower staff. Good charity work but no employee respect or loyalty. Replace the overpaid fat cats !

At first staff were friendly and eager to help, the people you have a problem with talk to Pohwer and (not you the person seeking the help). They also arrive and leave with the people you have a problem with instead of talking to you the client. They knew of my problems and the help that i need but did nothing that they said they were going to do, Four years later still in need of help. Do not get your hopes up. As they do not do anything of what they say they will do. I need help writing letters i also need help getting a solicitor - these people did nothing to HELP. And really need to look up what that word means.