PODS Moving & Storage Reviews 12,547

The customer service at the beginning was very good because I was dealing with humans. It seems everything after placing my order was directed by a computer or AI, which I didn’t like. It made it difficult because it wouldn’t allow me to type what my issue is, but rather made me pick from subjects that didn’t apply to me, which also caused me some frustration. To be fair. My pods were dropped off and picked up as scheduled, and our order arrived on time. I hired professional loaders who secured my items and none of my things were damaged. The only downside was the container itself. It was rusty on the outside and inside and kind of dirty, especially the floor. Had I known that I would’ve got extra tarps to throw down before loading. The humans were the positive side of this whole exchange along with my items, not being damaged and arriving on time.

Everything was great I received the call from the drivers giving an ETA. We got it unloaded sooner that thought and I requested it to be removed 5 days sooner and no response.

Communication was awesome. Drivers were prompt and polite. Very impressed and I rarely write reviews. Highly recommend.

Upfront pricing, flexible scheduling. Great service and professionalism

Had office desk damaged and master bedroom dresser damaged, when I arrived in Idaho may 9 they told me pods could not brought to new house until June 4 , I got that changed to 5-19 then we emptied pods and the sat on driveway empty for 8 days before they could come pick them up.

This is our 2nd time using Pods. Great all the way around.

We loaded the pod and locked it and sent our dishes, books, furniture and everything across the country, and when we unlocked the pod it looked just like when we locked it, and had almost no losses of dishes or glass on pictures, etc. The stuff in the pd didn't move around at all! Pickup and delivery of the pod happened on time and within the original windows of time estimated. We were very happy with the results of using PODS.

Best part was the ease of loading on my own time schedule.

Pods did a great job with our move from Erie, PA to Jacksonville, FL. Highly recommend!

quick and easy communication. they helped a lot with discounts and was even calling to see if my pod was available for early pick up

Was able to schedule delivery of a POD via their website. It was delivered within the promised timeframe. POD was in good/clean condition. Delivery driver was courteous and was careful to place the POD where I desired without damaging surrounding lawn in vicinity of the concrete apron where it was placed. Pick up was just as easy.

I didn't have to worry about my possessions, once they were stored. POD drop off and pick-ups were effortless. My POD rental started in March and ended in May.

I am absolutely livid and feel completely scammed by PODS.
On February 6, 2026 I ordered a 16-ft container with the understanding that I hadn’t finalized my new home yet but the destination would be somewhere in North Carolina near the Outer Banks. The original Order Confirmation clearly quoted $1,075.29 for long-distance transit to Nags Head, NC plus redelivery. I even told them upfront that the exact address might change slightly within that general area.
Fast forward to April 25 when I updated the final address to Havelock, NC — literally about 60 miles from the original location, still in the same coastal North Carolina region. Suddenly PODS jacked the long-distance transit charge up to $1,856.50. After I complained and filed a BBB complaint, they “graciously” applied the promotional discount they should have used in the first place and dropped it to $1,578.03… still over $800 more than the price they originally quoted me in writing.
I relied on that original quote when planning my entire move. They knew the destination wasn’t 100% locked in. This is textbook deceptive business practice — quote one price to get you to sign, then punish you for a minor change they were already aware might happen.
I went through the BBB, they gave me the runaround and a tiny partial “correction.” FMCSA told me to take it up with state law. PODS basically shrugged and said “different facility, too bad.” No real goodwill, no real solution.
This company operates on bait-and-switch pricing and hidden gotchas. If your move involves even the slightest flexibility in drop-off location, stay far away. They will nickel-and-dime you into oblivion and laugh while they do it. NOW, they have upped the price to $2200 total AND charging me a 'fuel travel surcharge' of $39!!!!
Never again. Save yourself the headache and the extra $800+ and go with literally any other moving/storage company.

SEE THE RESPONSE BELOW, THIS IS WHAT I HAVE GOTTEN FROM THEM SINCE THEY BAITED AND SWITCHED. I DON'T HAVE A PROBLEM WITH AN UPDATE TO THE PRICING FOR CHANGING THE DELIVERY ADDRESS, THE PROBLEM IS THE AMOUNT THEY 'ADJUSTED' THE PRICE. YOU CAN GO TO GOOGLE MAPS AND MAP THE DISTANCE TO OUTER BANKS NC FROM STAFFORD VA, IT IS 237 MILES AND TO HAVELOCK NC FROM STAFFORD VA, IT IS 291 MILES. TAKE THAT DIFFERENCE OF 54 MILES, DO THE MATH, THE ORIGINAL COST OF $4.52/MILE, THE ADDITIONAL MILEAGE SHOULD COST AROUND $244.08, PODS IS CHARGING ME AN ADDITIONAL $1,100!!! THAT IS $20.37/MILE!!!!! THAT IS MY COMPLAINT, BAIT AND SWITCH 100%.

Seamless and effective

Easy to reserve, schedule pick up / drop off. Everything was timely and easy.

Everything went very smoothly. They arrived within the timeframe quoted and were very careful of the placement and removal of the pods

PODS is a great place to do business with there very efficient and well organized! Everything went smoothly from the delivery through the pick up! The best thing was they give you a three hour time frame as to when they will arrive!!!

Everytime I logged on to check my account while I was in rehab for spinal cord injuries, my amount owed changed, and not for the good. Everytime I tried to talk with a rep, I was unable to make contact with one more than 80% of the time. Will not use PODS again EVER.