Pod Reviews 28,322

The installer was on time and courteous, there was very little disruption and he left the work space clean and tidy

Michael arrived exactly on time. We discussed what the installation entailed and where it would be best situated for me. His work was precise and professionally executed. He swept up and cleaned the Pod before downloading the App onto my phone for me.

Email sent to the pod point complaints email address on 28/04/26:

“Dear POD Point Customer Services,

I am writing to formally raise a complaint regarding my order placed on 07/04/26 (Invoice Number: HC-533718), and the extremely poor level of communication and customer service I have received throughout this process.

I placed my online order on 07/04/26.

On 08/04/26, I submitted my completed survey form and received an automated acknowledgement confirming it had been received. That email stated:

“We aim to review and get back to you within 5 working days to arrange your installation date. Your installation is likely to take place 2–3 weeks after this point, though our lead times may vary.”

Based on this, I expected a response by 15/04/26. However, no update was provided, and I have since had to repeatedly chase POD Point for information, with no meaningful response.

My contact attempts are as follows:

- 15/04/26 – Called customer services for an update. I was advised the project manager was unavailable and that someone would contact me back. No one did.
- 18/04/26 – Called again for an update. Same response. No callback received.
- 20/04/26 – Called again for an update. Same response. No callback received.
- 21/04/26 – Called again for an update. Same response. I advised that if I did not receive an update by close of business on 22/04/26, I would cancel the order.
- 23/04/26 – Called again for an update. The project manager was again unavailable. At this point, I requested cancellation of my order and a full refund due to the unacceptable lack of communication and service.

Despite this, on 24/04/26 I received an automated email titled “Update on your installation”, stating that delays were due to increased demand and that you would be in touch soon.

This generic email did not address my cancellation request, nor did it provide any clarity on the status of my order or refund.

I am extremely disappointed with POD Point. The customer service has been appalling, and the complete lack of communication has been unacceptable throughout. Even after requesting cancellation, I still do not know what position I am in.

Please can someone urgently confirm:

1. The current status of my order
2. Whether my cancellation request has been actioned
3. When I will receive my refund (if applicable)
4. Why no one has contacted me despite repeated assurances

I would appreciate a prompt response and resolution to this matter.”

To date (02/05/26) I have not had a response, but I have received a full refund.

This company has poor communication and I won’t be using them again. Very disappointing!

Steve the electrician from pod point was absolutely brilliant, efficient and went above and beyond. I was really pleased with the service and the product

I have had a Pod Point charger for over 3 years and have never had an issue. We had solar panels and batteries fitted this week and when I attempted to charge my car it was tripping out and stopping within 60 seconds. I spent ages being helped by Marvin at Customer Services and he assisted me to get the charger back on line and sent an update to enable it to function with solar panels. He could not have been more helpful.

Joel made everything very clear, he helped me get back on line and charging my car. Thanks

Had our charger now for about 5 years and it has always been trouble free, but this morning it stopped working. I called the 24/7 helpline and spoke to Rinen, who diagnosed and sorted the problem remotely in 10 mins. Turns out the software needed updating following installations at home. All up and running again very quickly. Rinen was excellent :-)

Eric is very helpful when I reconnected the charger with new wifi network. He advised me step by step process very kindly. Than you ver much

i was unable to get a pod point charger to work - probably my fault, this is new to me, i had put money on account and do not normally need a charger as i do not travel far. i asked and they kindly refunded my mon ey into my aaccount.

excellent and thank you pod point

they were right on time for their appointment. The engineer was efficient and tidy, he explained step by step how he was going to installed the pod. He did not demonstrate how to use the charger though. That could have been helpful. Now I have to find out how I can disconnect the cable from the pod myself.

The installation was completed quickly without any problems and when finished the installer explained everything. Excellent service.

Very friendly, helpful and efficient. Was able to diagnose and fix the issue quickly.

Great customer service and the man who fitted our charger was excellent.

Jim was very helpful and friendly. He explained everything about the installation to me before starting and double checked where I wanted the PodPoint charger to be installed. He talked me through all stages of what to expect. Once Jim was finished he showed me the work he had done and it is so much better than I ever expected. Thank you

Excellent installation from start to finish. The electrician was superb and provided clear communication throughout.

Aside from Dawid being very helpful along the way, the issues and then ridiculous solutions were absolutely unacceptable

Over 10 weeks and 3 installations later I got my Podpoint with a gent who was on his second ever installation that took over 6 hours to complete

Start to finish the support, communication and lack of booking was beyond ridiculous

If it wasn’t through my company would never have opted for pod point

Would NOT recommend

This was a fantastic experience for me, and heres why:

Two other companies were recommended to me, and no sooner had i clicked on their websites, i was jumped on, phone ringing blah blah… an instant turn off, bye bye competitors

I had seen podpoint around various homes, followed the links, and committed. Turn around time was 1-2 weeks (much sooner than others)
Great communication, no pressure, kept informed throughout, had it installed in a week, all explained by a lovely electrical installer, only took a couple hrs… was just perfect. Thank you podpoint

Eric, he listened, was responsive, walked me through resolving my (wifi connection Issue) including giving me advise on speaking to my ISP.
Eric was very patient and professional

The installer was really polite and explained everything we asked him