Pod Reviews 28,303

The installer made a very good job and we have no visible cables which I’m pleased about.

Super efficient fitting on my pod point. the gentleman was also lovely, helpful and friendly.

Quick process from request through to set up. Fitter was very knowledgeable and gave a full overview of features. Would recommend.

Engineer engaged and discussed installation, useful knowledge to have when operating the new Pod Point. Very friendly and took less than an hour to install.

Staff answered my question by email quickly and in language I could understand. I followed the instructions and my problem was resolved.

Communication was great. Installation was very quick and efficient

From my initial phone call to podpoint, through to completing the questionnaire, and subsequent installation, everything went smoothly.

The installer (Corey), was really helpful and easily answered all of my questions.

No issues with using the charger so far.

The charger was installed today but I am unable to use it as will not connect with my car.

The person who fitted the pod was very effective, did not leave a mess in my house and he explained to me how it work. Very good job done.

Brock Daunter Did a great job told us everything we needed to know

The installation process was good, although there were additional questions to be answered on the day about water supply earthing. The engineer provided good instructions following installation and we have had no issues with the charger unit. However, I am still awaiting collection of an additional long charge lead ordered with the charger but the engineer said needed to be returned as does not interchange with the lead on the unit. I have found it a lengthy process to raise this and do still not have any returns information

Not a good service. Been a few times to local tescos where pod point installed and encounteted problems. One instance was point not working and had to move car to different point so that took a while. Another time said it was charging , left car , then checked progress for it to say charging interrupted but no charging took place and was charged a small amount for no miles. Trying to get refund is impossible as wont use again as too unreliable. Not happy at all...

I would like to start by saying Connor, who did the physical installation of my pod point charger was excellent. He did such a neat job and was very professional. He was the only redeeming factor of the whole experience. I don’t think he actually works for POD I think he’s a contractor so this terrible rating is not his. He was brilliant.

POD as a company however was dire. Huge mistake picking them for our EV charger. My first issue was that during the process of “purchase” you don’t get to chose your own date of installation, only a preference of day of the week. I was very clear on what days of the week I would be available and at that point was already hesitant to part with £1000+ without knowing what availability for installation they had. But my car manufacturer had recommended POD so I went ahead. After a few days I was offered a slot which was not suitable. So I immediately replied to explain such and ask for a new date. No one then responded to make attempt to rearrange the installation date. No matter I thought, POD states on their customer service page that they have 24 hour customer service which you can contact at any point for speedy and reliable support. I then spent 4 hours and 11 minutes on hold waiting for a member of this speedy and reliable service to answer. At this point POD had taken my money and done nothing to attempt to rearrange a slot or connect with me. After 4 hours and 11 minutes I decided to give up waiting and email. I sent a lengthy email detailing my concerns and waited. Once I had again heard nothing back, I steeled myself and then called again. This time I waited for over 30 minutes to get to someone who then assured me they would escalate my complaint to a senior and get me a date fixed. They said they would call me the following day with an update. They did not. No one did. I then eventually got an email response saying we’re sorry for the delay on the phone lines. I had to push them to acknowledge I still had no installation date. Eventually I got an email with a separate installation date which I confirmed and assumed that this would be the end. I was still waiting for any amount of empathy to be displayed for the situation or any customer service but nothing came. Then I started to receive emails about a different installation date, which got progressively shirtier as I didn’t confirm that date, as I had already been told I had a different date. I then got a call from someone asking me why I hadn’t completed my purchase. I explained I had and that I had an ongoing complaint regarding my experience. This person promptly ended our conversation. When I emailed who had been emailing me, they were nonchalant and didn’t offer much reassurance that my installation would be going ahead as I expected. They had also assured me that they would call me to talk about the experience and check up post installation. They did not. I then had to email again and ask to continue the conversation. I got a very generic AI response about how my feedback was valuable and the business recognised how they had fallen short of expectations. When I explained I had completely lost faith in the brand and wanted to know what compensation they would offer; I was offered a paltry £50 cash payment, which funnily enough still has not arrived.

I have spoken to my car manufacturer about the recommendation and turns out, I’m not the only one complaining about POD so they will now be reassessing their relationship. Honestly don’t come near them with a 10 foot pole. They honestly do not care about their customers, their happy enough their system just takes your money immediately and makes it impossible to cancel the service

I live in Ireland, Co. Wicklow. I installed Pod Point EV charger in early 2024, worked seamlessly for 2 years. 2 years later, May 2026, I experienced intermittent charging issues. I logged a ticket with Pod Point ticket (using Pod Point's online support form). A day or two later they emailed me to clarify some symptoms, and, upon my response, Pod Point reconfigured the charger remotely. It turns out this was due to solar panels installation two months earlier (though the charging issues manifested only 2 months later after panels installation). After remote reconfiguration of settings (whatever they did), it has been working seamlessly again, at least for the last two days. From logging the issue to fixing it, it took only 2-3 days, so pretty decent response time. Overall, very satisfied with the remediation of charging issues.

prompt, very neat installation, well explained

Customer service agent Carl resolved the fault on my charger very quickly. Very helpful friendly and polite. Much appreciated.

Quick service, professional service and overall good experience.