I had an issue with my home charger not working after having not used it for several months. Nicasio was very helpful and was able to determine that the issue was caused by our having solar panels ins... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I rang without great hopes of finding out why my pod point wasn't charging but hoped they'd put me in the right direction. Better than that the agent I spoke to managed to alter the configuration whil... See more
Company replied
Michael arrived exactly on time. We discussed what the installation entailed and where it would be best situated for me. His work was precise and professionally executed. He swept up and cleaned the P... See more
Company replied
From my initial phone call to podpoint, through to completing the questionnaire, and subsequent installation, everything went smoothly. The installer (Corey), was really helpful and easily answer... See more
Company replied
Company details
Written by the company
Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
Contact info
United Kingdom
- podenergy.com
4.5
Excellent
28K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Friendly engineer
Friendly engineer who explained the process clearly, and it was completed in about an hour
29 April 2026
Responded and resolved really quickly
Responded really quickly even though they said it may take 2 days. I requested a refund as I was setting up new account and they processed my request. All in less than 12 hours. And I could tell it was not a bot.
6 May 2026
Unprompted review
Very friendly and informative…
Very friendly and informative electrician installed our charger. Very professional work, tidy and super neat cables. Fab job, thanks.
29 April 2026
Extremely helpful
The agent was friendly, extremely helpful and professional.
7 May 2026
Unprompted review
Successful Pod car charger installation
The electrician who installed my new charger was friendly, punctual, efficient and tidy. However, the booking process was a bit frustrating. The first date (to install the charger) offered to me clashed with the dates that I had already indicated would not work. A day or two later, a second date was offered, which I accepted. Puzzlingly, I received a message a few days later saying that I had cancelled the second date, which I hadn’t. It was only when I spoke to someone at the Pod team on the phone that the third, and eventually successful, installation date was agreed. That booking process needs to be sorted out please.
29 April 2026
Swift resolution
The representative listened carefully to my "problem" and told me she was going to pass it to her technical team. They checked out my podpoint remotely and sent detailed steps for me to resolve the problem. Perfect. Now all backup and running perfectly. Thank you.
5 May 2026
Unprompted review
I brought the wrong ev charger on line…
I brought the wrong ev charger on line , it was for commercial not residential, I didn’t realise until I had it fitted by my electrician,so I called customer support and Francis was very helpful and sorted it for me ,talking me through the process ,and calling me back when he had sorted it for me , top top man !!!
6 May 2026
Unprompted review
Installer was great
Installer was great. Whole process was very quick and everything working great. Thank you
6 May 2026
Very quick and efficient
Very quick and efficient. Very approachable and friendly.
Pity POD kept me waiting for 3 months, before fitting.
It’s in and working, NOW!
Wall box looks good and charging is easy!
6 May 2026
Great experience
Great experience. Rang to switch on Solar panel charging for my S3 home charger. A delightful and friendly Georgie fixed in no time
6 May 2026
Unprompted review
Very good customer service from Jorge…
Very good customer service from Jorge Alo
Thanks.
6 May 2026
Unprompted review
Excellent installation engineer
Excellent installation engineer. Very polite and courteous. The works was completed with high quality Thank you.
Installation team as a whole are very efficient and with great communications have been brilliant.
6 May 2026
Great communication regarding the…
Great communication regarding the install and overall a good experience
6 May 2026
Suburb service
Suburb service, no waiting for someone to answer. Just problem resolved!
6 May 2026
Unprompted review
The appointment was brought forward due…
The appointment was brought forward due to a cancellation, Gareth the installer was brilliant, just a great experience
5 May 2026
Good customer service
Good customer service, installation went smoothly and the installer was good.
5 May 2026
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