The Pod Company Reviews 

My wife ordered the sauna for me seeing that it was coming with the standard ice pod as a bundle. I’m in the gym daily and have been talking about getting an ice bath. We received the sauna but missing the ice pod. We contacted The pod company. They responded quickly and is sending the missing ice bath. The sauna is great and very well made. We also bought the diffuser for my wife and was very nice as well. Def recommend. 10/10

Really good ice pod and chiller. The quality seems brilliant and it’s all very easy to put together or take away travelling. Highly recommend!

Very helpful and understanding

What I appreciate about The Pod Company is their responsiveness. As a consumer, too many times after the purchase you never hear from or can connect with when there is an issue. When I reached out with some questions - 18 months after the purchase, the response was immediate and Maressa was great in helping resolve my issue and making sure I was taken care of. Atta way Maressa and TPC. #customerforlife

A bracket broke on the frame of my Pod and even though it was out of warranty they sent me a new replacement one at no cost. Very appreciative and have always had good customer service whenever dealing with the company.

I had my Sauna for about 6 months and love it but the heater quite working 2 days ago. I emailed The Pod Company Monday, they sent me a link for the warranty and this morning Tuesday they have already put in the order for the replacement!

Great customer service!

Enjoy the product. Had a problem with the heater customer service responded right away with news that a replacement heater has been sent. Things happen and products can be defective with anything so it's important to purchase from a company that responds quickly to take care of the problem.

Ricardo was super helpful! Can’t wait for the sauna pod!

I've been really happy with both the Ice Pod Pro and the company. I have the standard chiller and it's been working great.

What has really stood out, though, is how responsive and helpful they are. When the Universal Chiller didn't fit in my bathroom, they sent me an Ice Pod Pro so I could keep plunging. And whenever I email them with a question, they get right back to me and actually answer the question with useful information.

Just a really good experience all around. Great product, great people to deal with.

I contacted support upon delivery of my Sauna Pod as I saw that a summer promotion started within days of my order. Alex didn't miss a beat and promptly let me get in on the summer deal. Customer service was speedy and friendly. Thanks, Alex and The Pod Company!

Alex was great. They completely understood my issue and very quickly assisted me with great information to get my issue resolved. The process was super smooth and they were very friendly.

Tamara is an amazing rep for The Pod Company, she has been helpful in all my questions & inquiries. Highly recommend her!

THE CUSTOMER SERVICE DEPARTMENT ESPECIALLY ELENE WAS GREAT..I NEEDED A REPLACEMENT HEATER AND SHE RESPONDED RESPECTFULLY AND QUICKLY ..WITHIN A FEW DAYS I WAS BACK TO ENJOYING MY DAILY 20 MINUTE SAUNAS ...I HAVE TOLD SEVERAL FRIENDS ABOUT THE SAUNA POD AND I AM SURE AT LEAST A COUPLE OF THEM WILL BE FUTURE BUYERS

They helped me figure out what exactly was wrong and had no issue replacing what was wrong and very quick replies! When we have had it for less than a month and we replaced our cold plunge’s water and the filter and there was an issue. So thank you again Giorgi for all your help and assistance in making it to where our journey can continue!

We love the Pod. Reasonable price and great quality. Customer service is great!

They were very responsive and resolved my issue quickly

The Pod Company always offers the best support and incredible customer service. We have had our pod for a few years and love it! Highly rec

Generally had a great experience so far and when things go wrong they are quick to act to ensure everything is back up and running!

I want to share my honest experience with The Pod Company to help future buyers know what to expect.

In short: while their support team ultimately refunded me for 100% of order, I would like to make my point regarding the defective equipment and a very restrictive return policy.

Here are the key things you should know before buying:

Defective Chiller Behavior: I initially upgraded to the Chiller Pro for my Texas setup. Out of the box, the thermometer reading spiked rapidly by 7+ degrees within seconds of hitting the target temp, causing the unit to run constantly. Support initially dismissed this as "normal," then blamed my garage ambient temperature. It wasn't until I drained, moved, and refilled the entire setup inside my climate-controlled bathroom that they acknowledged it was likely a defective unit.

The "Water Contact" Return Policy Rule: Be aware that any item that comes into contact with water cannot be returned. For a product designed exclusively to hold water, this was a huge surprise. Because I filled the Pod while troubleshooting their defective chiller, I was forced to take a money loss because it couldn't be sent back.

Return Shipping Fees: Unless an item is proven defective, you are responsible for return shipping costs on other items. Combined with the water rule, returning a full setup can get very expensive very quickly.

The Bottom Line:
The company did honor the refund for everything once received, which I really appreciate. However, the time, effort, hundreds of wasted gallons of water, and lost money on the non-returnable Pod made this a frustrating experience. Make sure you read every line of the return policy before ordering!