P&O Cruises Reviews 

13,468
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff, noting that crew members are always polite, attentive, and ready to assist. People also highlight the brilliant evening entertainment and the fantastic variety of delicious food available across multiple dining venues. Travelers frequently describe their journeys as wonderfully relaxing, emphasizing the breathtaking scenery and well-organized excursions. Some reviewers were not happy with certain aspects, mentioning that some public areas felt overcrowded or that specific accommodations felt a bit tired and outdated. Others also noted occasional difficulties with bar service responsiveness or experienced issues during busy dining times.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often describing them as stress-free and... See more

Staff

Reviewers mention positive feedback about staff, noting that the crew are consistently polite, welcoming, and... See more

Service

Reviewers highlight positive aspects of service, noting that the crew is attentive, polite, and consistently... See more

Quality

Clients share positive opinions on quality, frequently praising the fantastic meals and wide variety... See more

Location

Users describe mixed feelings regarding location, frequently praising the stunning scenery and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Traveled on Ventura for a 4 day trip to Amsterdam, enjoyed our trip but another stop would have been good. Food, a little hotter in the Horizon but, good choices. Cabin, all good. Ship in good c... See more

Rated 4 out of 5 stars

Recently on the Iona in the fjords. It was a first time cruiser and wow! What a ship! The fjords were amazing with plenty of trips but P&O were far more expensive than the local trip organisers.... See more

Rated 4 out of 5 stars

Too a week cruise on Iona to the Norwegian Fjords which was amazing and scenic. From start to finish the process and experience was smooth and relaxing. For the majority of staff nothing is too much t... See more

Rated 4 out of 5 stars

The evening shows were excellent. The P&O trips were too rushed. Our shower area needed a refit it was disgusting. Overall enjoyed the cruise.


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4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.4

All reviews

(13,468)

3,695 reviews in the last 12 months

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Rated 5 out of 5 stars

Norwegian fjords on Brittania

Recent cruise to Norwegian fjords on P&O Brittania, Wow, and wow again. The scenery is simply amazing; but the quality of the shore experiences and the onboard ambiance does everything to enhance the holiday. A wonderful experience.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Norwegian Ffords Cruise

We had a great holiday on P&O Cruise ship Britannia to the Norwegian Ffords from Southampton. The cabin was comfortable, the steward was fab and looked after us. The waiter served resturants on board for breakfast, lunch and dinner provided a good choice of menu and my partner who is a fussy eater even managed to dine well. The evening entertainment was great. All the staff on board were very friendly and polite and always happy to help. Thanks P&O a great value cruise.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Well that was a lot of fun

Well that was a lot of fun! We are cruising virgins so did’na know what to expect, and pleasantly surprised. Thank you Captain Paul, and your team, for being vey kind to Gordon and Carol.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Norway

Fabulous Norway
Never considered a cruise holiday until recently as it would be like a bus man's holiday for my ex Merchant Navy chief engineer and shipping manager partner. However we had one of our best holidays ever aboard Britannia to Norway.
Visiting all ports was a true pleasure, each destination different, scenery amazing and the real highlight was the Loen skylift visit.
It was such a busy holiday on board the entire week flew in and we were heading back before we realised it was time to dock at Southampton once more.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

For over 70 years I said “ cruises

For over 70 years I said “ cruises, not for me thanks”
Just back from a cruise to Norway on Brittania.
How wrong I was! From the moment I entered the terminal at Southampton the level of customer service was exceptional.
The ship , staff, catering and entertainment was fabulous, give it try if you have not sailed before, you will not regret it. From the activities on board to the unforgettable sights of the fiords I shall not forget this holiday.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Organisation

Embarking and disembarking thousands is a major undertaking, P&O's organisation was well thought out and excellently organised. The cabin with balcony was very clean, well arranged and comfortable; the staff were professional and accommodating. For us the free dining in the Peninsular and Meridian restaurants was the highlight of our experience. The cruise card made life so easy. Our only complaint is the cost of the WIFI which I thought was exorbitant and accordingly we did not participate but felt we had missed out.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

I had my first cruise with P&O

I had my first cruise with P&O and it was absolutely faultless! The food was fantastic and the staff/crew went above and beyond! And a big shout out to Cajitan in Brodies bar who was an absolute delight! We will be back soon! 😁

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Just back from Fjords on Arvia had a…

Just back from Fjords on Arvia had a great time, our balcony cabin is spacious and comfortable. Clean and our cabin steward is very nice. Enjoyed the entertainments , shows etc , our first cruising .

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Great holiday good value for money

Just back from fjords on Britannia
Great cruise crew polite helpful - guest services/reception very knowledgeable and resolved an issue very professionally
Captains welcome speech was lovely and animating !
Food great choices and of very high standard service in particular in peninsula made more special by Michael and Victor
Live shows this week were awesome ‘unbelievable’ was truly unbelievable!
Although not keen on the Silent disco in the atrium didn’t want to sit in this area listening to bad singing and uncoordinated dancing - this is the centre of the ship and worthy of more sophisticated entertainment
Ship was clean in all areas we visited - signage good my favourite ship

Negative - Beach house - essentially we ate in the horizon restaurant - not a nice area where we are paying an additional cost

My only suggestion PLEASE P&O provide a system (perhaps through the my holiday app) to enable passengers to communicate with each other especially on sea days without the need of purchasing the internet package
Save a lot of worry when one of a party goes missing !

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing iona

The whole experience was amazing from start to finish.
Loved every minute and can't wait to book to the next adventure.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous fjords cruise!

We've just returned from a cruise on the Britannia to the Norwegian fjords. The whole holiday was wonderful and, in no particular order, our highlights were the stunning scenery; the chance to explore; fantastic shows and entertainment each night; fun on board activities; delicious meals from both the restaurants (Peninsula and Meridien) and the Horizon buffet.

11 September 2026
Unprompted review
Rated 3 out of 5 stars

P &O Cruise Mediterranean

Just got back from a P &O Cruise to the Mediterranean. Very annoyed they did not take Safety seriously. On arrival we went to our Muster Station hopeing to be given a talk about what happens if the ship went down only to be told let's have your key to scan and then you can go nothing about life jackets ect.
Also the pool by the Spa was not cleaned very dirty on the bottom of the pool and cloudy water.
Rooms needed a update tied and old.
It's a shame as theses few things spoiled what could have been a fantastic holiday.

10 September 2026
Unprompted review

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