Pocketcarer Reviews 58

Pocketcarer is simple to use and has all the essentials needed to manage both clients and staff. I like the simplicity of it and how you are in control of how complicated you want it to be. Support services are quick to respond . It is affordable and a game- changer in the complex world of complicated healthcare software .

I am a self employed carer with about 20 clients/service users. I wanted an app i could keep records of my visits, store care plans etc so this seemed good. However , if you have 8 or more clients you have to pay an additional fee to the monthly fee for each client which made mine around £60 per month roughly which is definately out of my budget. I wish this was advertised prior to purchase.

The Pocket carer app is fantastic for self employed, been using it 4 years now , the back up support from IT is amazing . Any issues or questions dealt with straight away . Very simple to navigate and easy to use. Family can log in also . 5 stars from me

Couldn’t use it didn’t get an answer from support waste of my time and energy

The concept is good, a bit professional carer should know what needs to be documented.

This is an absolutely excellent app. I have to remotely manage a care team and I simply couldn't do it without this. It has all the features required to make this situation possible. It's intuitive, simple and thorough. The developers are unbelievably responsive – I submitted a query early on a Sunday morning and 10 minutes later, I had a phone call with them to discuss the issue. Later, I put in another query, asking how to adapt/use what was already there for another purpose. Again, I had a video call with them, explained what I needed and why, and lo and behold: they've only gone and made the changes permanently so I don't have to adapt to what's there, it's exactly what we need! Utterly brilliant service. It's so good, our local authority rep has taken it to their wider team and are starting (so they tell me) to recommend it to others. If you are either a carer, or managing a care team, this app is priceless.

​Rota is an incredibly frustrating and inefficient tool for creating and managing schedules. The system is flawed and has several key issues:
​Creating shifts for 24-hour care is overly complex. Instead of a single, simple entry, I have to manually create three separate shifts (7 a.m. to 7 p.m., 7 p.m. to 11:59 p.m., and 12 a.m. to 7 a.m.). This process is a significant time sink.
​The system repeatedly fails when adding shifts. Even after this tedious process, I encounter a "time collapse" error when trying to add a day shift, making the feature unusable.
​There is no option for recurring shifts. Each week, I have to manually clone the previous week's schedule, which is a major waste of time for a routine task.
​The system lacks a critical feature for allocating shifts. I cannot create "time-locked" shifts and assign them to specific team members, which is a core function for a scheduling app.
​The subscription model is equally problematic. We initially paid £200 for a yearly subscription. When we attempted to upgrade, we were not charged the £100 difference, but instead were billed an additional £500. Support was unhelpful, stating that we had chosen two plans and were locked into the new, higher cost for the year.
​While the client profile feature is user-friendly, the severe limitations and bugs with the core rota functionality make this app completely unsuitable for our needs. I would not recommend it to any manager looking for an effective scheduling and reporting tool.

It's a great platform to work with .

Very easy to use app with some great features, would recommend to all carers

Is easy to use, really ideal for carers.

Emma at Pocketcarer helped to sort out a problem for me that had occurred in setting up my account and she was extremely helpful and ensured that I knew what steps to take to get up and running with the correct app. I was very grateful of her help and was pleased to be up and running as this was our first week of care for my father in law and so an important week for us and so thanks again Emma!

I have been using PocketCarer for all my record keeping for a couple of years now and I have seen it grow and expand offering a great and full range of records that need completing on a daily basis to ensure both client and carer are kept safe and records are kept efficiently. With very few issues in that time Pocket Carer customer service and problem solving is first class. This app saves me not only time as I can record my records as I go and on the go but it has saved me loads of money on no longer having to buy files, paper or printer ink and families can observe all information being recorded and communicate via the Family App. Totally recommend to anyone starting or already working as a self employed carer.

First it is time consuming.
Then, to me it seems that there might be a problem with data protection.
Finally, our daily notes have several purposes:
1. recording what we do
2. inform other health and social care professionals of what has been done as well as other useful information

I clicked on a link that said it was free and then I was taken to a 14 day free trial. I don’t want to buy.

It helps a lot to have all my invoices, expenses, clients information, notes, medications, etc all in one place.... The only negative is that the mile track is not as good as most other apps so I gave up using, what is a shame. I was wasting too much time with that!
Ps.: it might have improved but I have not tried recently!
I also find amusing when trying to log food left for a later meal that it is impossible to choose nill eaten... I have to put 25% eaten then write down that it is a later meal. When I don't even know if the Client has/will eat any thing at all! 🤔🤔🤔

It’s a great all in one product for carers if you have under 10 clients, the costs is 1/10 of Access

The app doesn't work and says my emails etc is incorrect 😤

I've been having problems logging into the PocketCarer app, which are now resolved.

I'm looking forward to further learning about Pocket carer for my newly start up Recruitment business