Pocket Broker 

Reply from Pocket Broker

Aug 22, 2025

Dear Khaled,

Thank you for your feedback. We are genuinely concerned to read your review and the serious allegations you have made.

We take all claims of unfair practice with the utmost seriousness. We want to assure you that Pocket Broker operates with complete integrity. We cannot influence the chart. Our platform's execution and pricing are based on live data from our liquidity provider. The system is not designed to, and cannot, target individual traders. Please rest assured that Pocket Broker is a genuine and trustworthy broker with many clients globally, and many of them have made profits and successfully received their withdrawals on our platform.

We understand that trading can be frustrating, especially when experiencing losses. However, allegations of theft and system manipulation are grave and factually incorrect. We are committed to providing a fair trading environment for all our clients.

To properly investigate your specific concerns, we need more information. If you have any specific questions or issues, please contact our support team through support requests on our platform or at support@pocket-broker.com. Our support team will help you promptly!

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Aug 21, 2025

Dear Mzwandile,

Thank you for sharing your feedback about your experience with our platform. We sincerely regret to hear about your frustration with the verification process, and we appreciate the opportunity to clarify the situation regarding your account.

Firstly, we want to point out that Pocket Broker operates as a genuine broker entrusted by many clients worldwide, and we are committed to processing all compliant withdrawals. We want to acknowledge that you successfully completed a withdrawal after completing your card verification and closed your account afterward. However, we feel it is essential to address some key points for integrity and context.

As part of our commitment to maintaining a secure trading environment for all users, we strictly adhere to Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. These regulations require us to verify both your profile and payment methods. While you made several deposits before July 27th, 2025, the card verification process was initiated immediately after your card deposit. Unfortunately, the documents initially provided did not meet the necessary requirements. Specifically, we required a bank statement to verify the cardholder’s name, as it was not displayed on your bank card. Once you submitted the correct document, we promptly verified your card.

Additionally, we did request profile verification through our updated automated system to further enhance the security of your account and funds. This is a standard procedure designed to protect users from unauthorized access and ensure compliance with financial regulations. Profile verification must be completed before card verification can be processed, as it allows us to confirm your identity and verify the source of deposited funds.

We understand that verification processes can sometimes feel repetitive or cumbersome, but these measures are in place to safeguard your account and uphold industry standards. Our support team remains available at support@pocket-broker.com should you have further questions or require assistance.

Thank you for your understanding, and we wish you the best in your future endeavors.

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Aug 21, 2025

Dear Fayyaz,

Thank you so much for your outstanding 5-star review and for being such a valued member of Pocket Broker community since 2020! We are truly honored by your loyalty and thrilled to hear about your continued success and profitability on our platform.

Your recognition of our fast withdrawal process means a great deal to us. We pride ourselves on providing efficient and reliable financial services, and it's wonderful to know that this has contributed positively to your trading experience. We're also delighted that you've found binary trading on our platform to be rewarding – your success story is precisely what motivates us to keep improving our services.

As a seasoned trader who has been with us for several years, your feedback is particularly valuable. We're committed to maintaining the high standards of service that you've come to expect, and we'll continue to work hard to ensure our platform remains your preferred choice for binary trading.

Should you ever need any assistance or have suggestions for how we can make your experience even better, please don't hesitate to reach out to our support team at support@pocket-broker.com or through support requests on our platform. We're here to support your trading journey every step of the way.

Thank you again for your trust and for sharing your positive experience. We wish you continued success and look forward to serving you continuously!

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jul 29, 2025

Dear Aftab,

We appreciate you taking the time to share your feedback, although we're disappointed to see such strong allegations despite your violations of our platform's terms and conditions. We want to assure all our clients and potential traders that Pocket Broker operates in full compliance with all applicable financial regulations.

Regarding your specific case, we must clarify that your account (ID: 69642447) was restricted due to violations of our General Terms of Service, specifically clauses 2.3 and 3.3, as well as the Company's Anti-Money Laundering (AML) policy, which pertains to wallet sharing and account operation policies. These security measures are standard across the financial industry and are implemented to protect all our users and maintain platform integrity.

We understand your frustration, but it's important to note that we've already processed a refund of your eligible deposits in accordance with our General Terms of Service. Your previous successful withdrawals, including large amounts of profits before these violations, demonstrate our commitment to honoring compliant withdrawals. Many traders worldwide continue to use our platform successfully when following the platform rules.

While we respect your right to express your opinion, we must emphasize that making false claims about our operations is inappropriate. If you have any unresolved concerns, our support team remains available at support@pocket-broker.com.

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jul 21, 2025

Dear Juliуenna,

Thanks for the feedback!

We’re always working to expand our range of indicators, so stay tuned for updates. Glad to hear the AI analytical feature has been useful for you. It’s designed to help enhance your trading decisions.

If you have specific indicators you’d like to see, feel free to share with our support team!

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jul 16, 2025

Hello, dear Taua!

We deeply appreciate every single piece of feedback and opinion shared with us regarding our platform, as your input helps drive our continuous efforts toward improvement.
We thank you for your message and would appreciate if you also share your thoughts about our platform.

Best regards,
Pocket Broker

Reply from Pocket Broker

Jul 10, 2025

Dear Ramiz Muscat,

We sincerely appreciate your thoughtful feedback.

It's great to hear that your trading experience with Pocket Broker has been efficient and cost-effective, particularly in the stock market segment. Reducing trading costs without compromising execution quality is a priority for us, and we're glad it’s making a real difference for you.

Thank you for highlighting the strengths of our platform. Your recommendation means a lot.

Should you have any suggestions or questions as you continue trading, please don’t hesitate to reach out.

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jul 10, 2025

Dear Youssef Qizani,

Thank you for sharing your experience. We're glad to hear you're enjoying the copytrading feature and that it has brought you real value.

Regarding your concern about strategy providers in copytrading, traders who are actively copied by others on Pocket Broker do receive rewards, but not in the form of direct payouts. Instead, they automatically receive a reward in the form of gem shards, which accumulate in their rewards balance. The colour of the gem depends on the resulting amount of the trade copied by another user. Once a user collects the necessary amounts, they can use them to purchase trading advantages in the market.

This reward system is designed to encourage consistent and quality trading while creating long-term benefits for top-performing traders in our community.

We appreciate your feedback and wish you continued success on the platform!

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jul 10, 2025

Dear Tomas Navarro,

Thank you for sharing your valuable insight about USD/JPY trading experience.

Several factors can influence the current state of a particular asset. Every financial instrument’s price will eventually reach a point of consolidation, which can still be used for making trades.

We offer traders to execute their orders in both quick trading and CFD mode, from timeframes as low as 5 seconds. Those lower timeframes often provide impulse price swings that can be benefited from. Just make sure to maintain solid risk management, as the lower the periods you trade, the more unpredictable the price becomes.

If you have questions, feel free to contact our support. Alternatively, you may find it interesting to communicate with other traders to gather some trading ideas. There are several community chats available on our platform.

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jul 7, 2025

Dear Gufran Lee,

We appreciate your effort in leaving feedback about us. Your review is valuable and helps us evaluate how satisfied our customers are - so we truly appreciate your input!

It is fantastic to hear that you have explored all the trading modes we offer on our platform! We designed a diverse range of options to enhance your trading experience and meet the needs of everyone, whether you are into binary options, forex, stocks, or more.

We are also thrilled to know that you did not encounter any delays or issues with our withdrawal process! We recognize that getting your hard-earned profits is crucial for any trader, which is why we have worked hard to provide a variety of withdrawal options while keeping the process straightforward and quick.

If you ever need any help or assistance with our platform, you can rely on our support team. They would do everything in order to help you answer your questions!

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jul 7, 2025

Dear CMyers,

Thank you for your honest feedback.

We understand the excitement around our AI-assisted feature and appreciate your realistic assessment after using it in practice. As you rightly pointed out, the AI tool is designed to assist with analysis, not to replace a trader’s own decision-making or technical skills. It’s a support tool to help identify trends and opportunities, but trading always involves personal judgment and risk management.

We’re glad you’re approaching the markets with a thoughtful mindset and encourage you to keep using all available tools wisely. Your growth as a trader matters to us.

If you have any questions, please feel free to reach out to the support team department at any time you wish. We are always here to assist you every step of the way!

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jul 3, 2025

Dear Valued Client,

We sincerely regret to hear about your dissatisfaction, and appreciate you taking the time to share your feedback. At Pocket Broker, we are committed to providing a fair and secure trading platform that operates with integrity in all aspects of our service.

We understand your concerns about market fairness, and we want to clarify that our trading platform provides genuine market data with prices derived from the liquidity providers. As a regulated financial services provider, we adhere to strict operational standards designed to ensure fair trading conditions for all our clients.

Regarding your characterization of our services as gambling, we respectfully disagree. Trading involves analysis, strategy, and risk management—fundamentally different from games of chance. We provide extensive educational resources, market analysis tools, and risk management features to support informed trading decisions.

The security and satisfaction of our clients are our top priorities. We've helped numerous traders worldwide successfully withdraw their funds, and we maintain rigorous financial protocols to protect all compliant client accounts. If you've encountered any specific issues, our support team is available 24/7 at support@pocket-broker.com to investigate and assist.

We take all feedback seriously as we continuously work to improve our platform. We'd welcome the opportunity to address any particular concerns you may have had with your trading experience!

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jun 24, 2025

Dear Zakir Rustam,

We sincerely appreciate you taking the time to share your feedback with us. Your insights are invaluable in helping us improve our services.

We’re glad to hear that you appreciate the versatility and trading conditions offered by Pocket Broker. Regarding your concern about withdrawal charges, please note that withdrawal fees for specific crypto transactions, such as Bitcoin or Ethereum, are determined by the respective blockchain networks and not by us as a broker. These network fees can vary depending on congestion and are applied universally across platforms that support blockchain-based transfers.

If you ever need guidance on choosing the most cost-effective payment method, our support team is always here to assist you.

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Updated Jun 24, 2025

Dear Noab,

We sincerely appreciate you taking the time to share your concerns regarding your withdrawal experience, and we're sorry to hear about any frustration or confusion this situation has caused. We understand the importance of having complete clarity and confidence in our financial processes for you.

After conducting a thorough review of your account activity, we can confirm that your initial withdrawal request was indeed canceled on June 17th at 16:25:20 UTC +2 due to incorrect payment details. What is important for us to clarify is that the full amount was automatically and immediately returned to your trading account balance at that exact moment. This is our standard procedure designed to ensure your funds remain accessible without delay. We can see from your account records that the returned funds were subsequently used in your trading activities, which you're welcome to verify at any time through your complete trading history, available in the "Profile" - "Trading History" tab of your account.

We understand your frustration regarding the initial withdrawal process and regret that our support team's communication didn't make the automatic refund process clearer during your interactions. There was never a point at which your funds were missing or unaccounted for. The system is designed to maintain continuous balance accuracy, even when withdrawals require correction. The immediate return of funds to your balance is precisely why our team suggested submitting a new withdrawal request with the correct details.

We've taken your feedback to heart and are using it to improve both our processes and communications. Our support team has been reminded to provide more detailed explanations in such cases. Please note that our support team is always available at support@pocket-broker.com to assist you with any withdrawal issues or address other account-related questions. You can also reach out to our support team by creating a support request on our platform as you did.

Thank you for giving us the opportunity to address your concerns. We're always here to help!

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jun 24, 2025

Dear Farhan,

Thank you for sharing your concerns regarding your withdrawal experience. We sincerely regret to hear about the frustration you've faced with the previous broker and appreciate you giving Pocket Broker an opportunity to serve you better. We want to assure you that we take all withdrawal requests seriously and process them in accordance with our policies.

We understand your apprehension, given your past experiences, but we want to clarify that Pocket Broker has processed numerous successful withdrawals for traders worldwide daily, demonstrating our commitment to honoring compliant trading activity. We've implemented verification steps to protect our users' funds, maintain a secure trading environment, and ensure compliance with financial regulations.

Regarding your withdrawal decline reason and current withdrawal request, we'd be happy to look into its status for you. For the fastest assistance, we recommend contacting our support team directly by creating a support request in the "Withdrawals" history or emailing support@pocket-broker.com with details. This allows us to provide personalized assistance and clarify any specific requirements for your case. Our team is always available to assist you in resolving any issues that may arise.

Thank you for your patience and understanding as we work to resolve your issue. We're committed to ensuring you have a positive experience with Pocket Broker and hope to restore your confidence through our services.

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jun 19, 2025

Dear Gliceria,

We sincerely regret to hear about your negative experience and appreciate you taking the time to share your feedback. At Pocket Broker, we take all customer concerns seriously and strive to provide a transparent and fair trading environment for all our users.

We would like to understand better the specific issue you encountered. If you could provide more details about your experience—such as any particular transactions, account activity, or support interactions that led to your dissatisfaction—we would be happy to investigate further and address your concerns directly.

Please rest assured that our platform operates with strict compliance, and we process numerous successful withdrawals for our clients on a regular basis. If you believe there has been an error or unfair treatment, we encourage you to contact our support team at support@pocket-broker.comwith your account details so we can review your case personally.

We value every client and are committed to resolving any issues fairly and promptly. Your satisfaction is important to us, and we hope to have the opportunity to make things right.

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jun 13, 2025

Dear trader,

Thank you for bringing this matter to our attention. We're pleased to confirm that your funds have now been successfully credited to your account balance, and we sincerely appreciate you taking the time to share this update.

We completely understand the frustration you experienced during this process, and we sincerely apologize for the inconvenience caused by this deposit issue. While most deposits are processed within minutes, like the previous deposits you made, we recognize that in rare cases like yours, various issues with payment providers can create unexpected delays beyond our immediate control.

Our records indicate that we have been providing updates as soon as we receive them from the payment provider. We understand your frustration with the lack of a definitive timeline. Unfortunately, the financial provider did not provide a definitive timeline in this case. However, please be assured that we have continued to follow up with them to pursue a resolution, as we always do in such cases.

We truly value you as a client and appreciate your understanding as we worked to resolve this matter. Your feedback helps us improve our services, and we've already shared your experience with our finance and support teams to implement necessary improvements.

If you encounter any other issues or have questions, please don't hesitate to contact our support team at support@pocket-broker.com. We're always here to help!

Thank you again for choosing Pocket Broker. We look forward to continuing to serve you.

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jun 9, 2025

Dear Ashkananov,

Thank you for your message.

We understand your frustration and sincerely regret any inconvenience caused. Please note that your account was blocked due to a violation of Clause 2.2 of our General Terms of Services Agreement. Currently, we are communicating with you via email regarding the refund of your deposit. You have provided some information, but to complete the refund process, we still require additional details from you.

We kindly ask you to continue the conversation with our support team via email so we can resolve the matter as soon as possible.

Please be aware that, due to the violation, you will not be able to reopen or create new accounts with us.

Thank you for your understanding.

Best regards,
Pocket Broker Team

Reply from Pocket Broker

May 29, 2025

Dear Pedro Juárez,

Thank you very much for your feedback.

We’re happy to hear you could explore different assets for the first time with us. It’s always important to look for new trading opportunities in various markets. To make it happen, we provide a sufficient range in both quick and forex modes, such as stocks, currencies, commodities, crypto and indices. 

Please feel free to contact us if you have any other questions or suggestions.

Best regards,
Pocket Broker Team

Reply from Pocket Broker

Jun 9, 2025

Dear Abdulrehman Faiq,

Thank you for your feedback.

We understand how frustrating it can be when a winning trade appears as a loss. Please note that all trade results are processed according to our platform’s rules and market conditions at the time of the trade’s closure.

If you believe there has been an error or discrepancy in your trades, we encourage you to contact our support team at support@pocket-broker.com, with specific details so we can review your case thoroughly and assist you further.

Best regards,
Pocket Broker Team