When our boiler stopped working unexpectedly, PM 247 responded quickly and arranged a visit as soon as they could. The engineer was polite, explained the issue clearly, and managed to get the heating... See more
Company replied
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Be aware that the pricing listed on their website is not an accurate estimation of the price you'll end up paying for the job. essentially the price on the website is a call out fee, you'll be charged... See more
Company replied
The issue was resolved, and the staff were polite throughout the visit. I felt the work was completed competently, but there were a few delays that made the experience less smooth than expected.
Company replied
If you don't mind paying almost £600 to fix a blocked kitchen sink - its blocked again I would add - fine but if you do try somewhere else
Company replied
Company details
Information provided by various external sources
Welcome to PM247, Professional and Friendly Emergency Heating, Plumbing and Drainage Engineers who are qualified and Experienced. All our Engineers are security checked, fully insured and we guarantee everything they do for 1 year. Tell us your problem and we will tell you how we can fix it and exactly what you can expect to pay, and do our best to get to you within the hour. Our phones are manned around the clock and our friendly and courteous staff understand the importance of being clear and concise so you can rely on us whenever you have an emergency or any other DIY/Property Maintenance requirement.
Contact info
1 Millbridge Mews, SG14 1PY, Hertford, United Kingdom
- 01992586311
- info@pm247.co.uk
- pm247.co.uk
Breach of guidelines
Total rip off.
Total rip off.
£120 call out fee with girl on phone saying 9/10 they can fix with rod or plunger.
Bloke arrived, ran taps and said he’d need to use the wet vac and probably take sides of bath. Rubbish.
His mate turns up and says 9/10 wet vac sorts problem.
Pm247 then call and tell me the total cost will be £425!! And I needed to pay now before anything was done. Also saying he didn’t think the wet vac would work as it rarely does…??!
I tell him to tell his guys to leave as not going to be ripped off like that and won’t be paying call out charge given how it was initially positioned.
Long story short, I ended up paying £250 cash, and the wet vac sucked the hair out immediately.
Total chancers and I reckon most people fall for it.
14 November 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. What you’ve described is not reflective of the service standards or transparency we aim to provide at PM247. All pricing should be clearly explained and agreed before any work takes place, and customers should never feel pressured or misinformed about their options.
We would like to investigate this thoroughly to understand exactly what happened and ensure it is addressed properly. Please contact us at info@pm247.co.uk
with your job reference or any details you have, so our management team can review the visit and follow up directly with you.
Your feedback is important to us, and we want to make sure this is resolved fairly and professionally.
Do not use this outfit
Do not use this outfit. The first offer of same day service didn't happen due to a delay on a previous call which seemed acceptable although I had to chase to find out where the engineer was! Next day's two hour window of 3-5pm was clarified by a call at 2.15 saying expect him 3.30-4, surprise surprise at 4.11 I called to be told he's on his way in 15 minutes. I rang at 5.06 to CANCEL and he turned up 5 minutes later. Against my better judgement we let him loose on the blockage.
Guess what, he needed to jet the drains and needed to ring the office to find out how much extra above £120+ Vat ie £144 they would charge. The pleasant engineer needs to find a job with a respectable company who trade with decent ethics.
We told him "no" and within minutes they called to take payment (note no paperwork or payment by credit card)
We paid £144 to establish we have a blockage which was why we rang them in the first place! Lesson learned we will stick with Dynorod and hope the engineer jumps ship!
14 November 2025
Unprompted review
Reply from PM247
We’re truly sorry to hear about your experience, Lynda, and we understand your frustration. This certainly isn’t the level of service or communication we aim to deliver. At PM247, all visits, time windows, and costs are clearly explained and agreed with the customer before any work begins. We’d really like to review your booking in full so our management team can investigate what went wrong and ensure this is handled properly. Please contact us at info@pm247.co.uk
with your job details so we can follow up directly.
I just needed a service as my boiler…
I just needed a service as my boiler seemed okay. Within 24 hours an engineer was at my door he had phoned before hand to let me know he was.on his way. This is not the type of efficiency I am used to I was so very pleased with the engineer friendly I felt he knew what he was doing and I could trust him to do a good job
Well done to this company
14 November 2025
Reply from PM247
Thank you so much for your lovely feedback! We’re delighted to hear our engineer arrived promptly, kept you updated, and provided such a professional and trustworthy service. It’s wonderful to know you were so pleased with the experience — we truly appreciate your kind words and support for PM247!
Do not trust these guys
Do not trust these guys, they are sharks. I booked a service and within 5mins cancelled as I found another plumber to come out locally who was recommended. I called back to cancel and was advised that a cancellation fee was payable of £90. At no time when the booking was made that I was advised of a cancellation fee and when I stated this she said I hadn't given her a chance to send the T&Cs yet which explained the cancellation terms. She said it would be escalated to debt collection as I refused to pay a cancellation charge when legally a contract had not been entered into and the cancellation terms were not explained at the time the booking was made. I can understand why their ratings are so poor on here and should have looked at these before booking but in an emergency situation you just want to get things fixed!
14 November 2025
Unprompted review
Reply from PM247
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our booking terms, including the cancellation policy, are always communicated before confirmation and sent immediately after a booking is made to ensure full transparency. We completely understand emergencies can be stressful, and our aim is never to cause inconvenience — only to ensure our engineers’ time and travel arrangements are covered fairly. Please contact info@pm247.co.uk
with your job details so our management team can review your case and ensure it’s handled appropriately.
Great service
Engineer arrived when agreed, was polite and did a professional job.
Not perhaps the cheapest around but considering it was 5pm on Sunday I was pleased to get my drain unblocked. Would use again.
10 November 2025
Reply from PM247
I appreciate your feedback. We're happy to hear that, especially on a Sunday night, our engineer promptly unclogged your drain, arrived as scheduled, and performed a competent service. We really appreciate your patience and faith in PM247, and we would be pleased to assist you once more at any moment!
Swift response and performed swift and tidy job.
Response to initial phone call was swift and the engineer arrived quickly to clear blocked drain. Harry was polite and helpful and dealt with difficult to move pipe and drain cover efficiently. Unfortunately the blockage needed machine to shift it but this was done swiftly. Not a cheap job but I didn't get other quotes so cannot compare. Would use again.
10 November 2025
Reply from PM247
Our sincerest thanks for your thorough inputs! It is wonderful to know that the team was quick in their response and that Harry was really polite, helpful, and efficient in service—even in dealing with a difficult blockage. We value your candidness about the pricing issue and are happy that you would think of us again. To the PM247 team, your trust and support mean so much!
Great job!
Always kept up to date with job. Engineer explained exactly what was wrong and fixed the problem very quickly.
4 November 2025
Reply from PM247
Thank you for your kind feedback! We’re glad to hear you were kept fully updated throughout and that our engineer quickly identified and fixed the issue. We truly appreciate your trust in PM247!
Excellent Service all round not the price
Made the call and the engineer was there within an hour, engineer was very knowledgeable and explained everything before hand and completed the job very successfully. However, I would like to mention that the price is exorbitant, just to clear a block.
3 November 2025
Reply from PM247
Thank you for your kind feedback! We’re glad our engineer arrived promptly, explained everything clearly, and completed the job successfully. We truly appreciate your trust in PM247 and are delighted you were happy with the service!
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Disgusting company. Say they will escalate things and just use the same bloke on all responses.
Charge an absolute fortune and in our case, don’t even fix the problem, causing us to fork out for another plumber to fix the problem. Tell us to complain to the customer service, customer service is one bloke who closes the case every email. AVOID AVOID AVOID SCAMMERS
31 October 2025
Unprompted review
Reply from PM247
We’re genuinely sorry to hear about your experience and understand your frustration. What you’ve described does not reflect the standards of service we aim to deliver at PM247. We’d like to review your case in full to understand what went wrong and ensure it’s handled properly. Please email info@pm247.co.uk
with your job reference so our management team can personally investigate and reach a fair resolution.
Poor customer service
Following an initial review, was told to contact customer care (publicly) in order for them to investigate. Have attempted to do so and have subsequently been ignored. Now escalating to small claims court.
28 October 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience and would never intentionally ignore any customer concerns. We take such matters seriously and want to resolve this properly. Please email info@pm247.co.uk
with your job reference or previous correspondence so our management team can review your case urgently and ensure you receive a full response.
Efficient and informative service
Engineer identified issues and took time to explain problem, as well as options for immediate and long-term solutions. Felt informed and problem dealt with.
30 October 2025
Reply from PM247
Thank you for your insightful comments! Our guy took the time to thoroughly explain everything and offer both immediate and long-term fixes, which we appreciate. Your confidence in PM247 is really appreciated, and it's wonderful to hear that you were informed and happy with the result!
Recent repair to my toilet
The plumber arrived promptly & identified the problem quickly.
The plumber was polite & explained what he needed to do.
The only downside was the cost -it was expensive
1 November 2025
Reply from PM247
Thank you for providing your thoughts. Our plumber's timely arrival, swift identification of the problem, and thorough explanation of everything impressed us. Thank you for your feedback on pricing. Our goal is always to offer clear prices that accurately represent the calibre, dependability, and expertise of our services. Your suggestions enable us to keep getting better, and we sincerely appreciate your faith in PM247.
the plumber, experienced and efficient
the plumber arrived in good time, was very efficient, quiet and excellent service and completed the job to our satisfaction. would thoroughly recommend this company.
30 October 2025
Reply from PM247
Thank you for your kind comments! That our plumber showed up on time, worked quickly, and delivered first-rate service makes us very happy. To the entire PM247 crew, your recommendation means a great deal. Thank you for your support!
Polite friendly staff that knew what…
Polite friendly staff that knew what they were doing got the job done
1 November 2025
Reply from PM247
We appreciate your generosity in expressing your thoughts! It is great to know that our personnel was courteous, amiable, and accomplished the task in a timely manner. We are really thankful for your feedback and backing!
Another example of an attempt to lure…
Another example of an attempt to lure an old aged pensioner into paying too much for a basic service.
31 October 2025
Unprompted review
Reply from PM247
We’re truly sorry to hear you feel this way and take such concerns very seriously. PM247 strives to offer transparent pricing and honest service to every customer. We’d really like to review your case in detail to ensure everything was handled correctly. Please contact us at info@pm247.co.uk
Fantastic service …
From the initial phone call to report our blocked loo to the engineer coming out to mend it and doing a great job we couldn’t fault the service. Highly recommend.
28 October 2025
Reply from PM247
Thank you for your lovely feedback! We’re delighted to hear that everything went smoothly from your first call to the engineer completing the job. We really appreciate your recommendation and are glad we could get your loo back in perfect working order!
Daylight Robbery
Daylight Robbery
Charged £594 to unblock an exterior soil pipe.
Paid an initial unrefundable £214 for the plumber to spend a large chunk of the allocated hour searching in his van for tools he didn't have.
After a spot of bodgery, bullshit, and a pat on the back, I was then told to pay extra or remain out-of-pocket and in-the-shit.
An immediate money transfer permitted the use of a jet washer, which promptly cleared the blockage.
The job would have taken less than 10 minutes had the jet washer been used initially. The manhole cover had already been removed, and the drain was less than 10 metres from the plumber's van.
19 October 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. What you’ve described does not reflect the level of professionalism or transparency we aim to deliver. We’d like to look into this matter in detail and ensure it’s properly reviewed. Please contact us at info@pm247.co.uk
with your job details so our management team can investigate and address this directly. We take all concerns seriously and want to make things right wherever possible.
PM247 small pluming job
PM247 arrived at the time they said, looked at the job, told me what it would cost, when agreed carried out the work, checked I was happy, tided up without any fuss and departed very efficient and pleasant plumber. so we were more than happy.
30 October 2025
Reply from PM247
Thank you for your wonderful feedback! We’re delighted to hear that everything went smoothly — from clear communication and transparent pricing to a tidy, efficient job. It’s great to know you were happy with the service, and we truly appreciate your kind words and support!
The service is not genuine, honest or trustworthy …
Warning PM247 company the service offered is not transparent no integrity with pricing policy. Trap you into a contract by sub contracting the work. To unprofessional with no full guarantee. A one month guarantee should not equate to extra charges if work was conducted correctly in the beginning. From my observation of the process it was a con, the machine process on works carried out was not used????? I will be taking matters further. The drain is still faced with the same problem.
27 October 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This doesn’t reflect the high standards we set for our work or our pricing transparency. We’d really like to review your case in detail and put things right — please contact us directly at info@pm247.co.uk
with your job details so our management team can investigate and assist you promptly.
Arrived quickly fixed the problem
Arrived quickly fixed the problem.Quite pricey but very Professional service with lots of updates so I knew exactly what was happening.
27 October 2025
Reply from PM247
Thank you for sharing your feedback! We’re glad to hear our engineer arrived quickly and kept you fully updated throughout the job. We truly appreciate your comments on our service and professionalism — it means a lot to the PM247 team!
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