Plutus.it  Reviews 

Reply from Plutus.it

Apr 15, 2025

Hi,

As a financial services provider, we prioritise compliance and adhere to high standards of practice in alignment with regulations set forth by the Financial Conduct Authority (FCA). Our operations are supported by Modulr, an FCA-regulated entity, ensuring that we maintain the highest levels of security and compliance in our services. If you believe there has been a mistake, please contact support and we’ll investigate further.

Reply from Plutus.it

Apr 15, 2025

Hi, Thank you! We're so glad to hear our support team was there when you needed them. We’re always here to help!

Reply from Plutus.it

Jun 26, 2025

Hi Nick!

I understand you're encountering issues with your 2FA code. To resolve this, I recommend the following steps:

Update Your Authy Code: Access the Settings section on the Plutus account website. Here, you can update your Authy code.

Authy Troubleshooting Guide: Consult this guide for detailed instructions on addressing code issues, especially if the code is showing as expired.

2FA Reset Option: If these steps don't resolve the issue, we can initiate a 2FA reset on your behalf. This would require an identity verification process for your security.

If this doesn’t help, please reach out to our support team and we will happily assist you!

Reply from Plutus.it

May 15, 2025

Hello there,

Thank you for the feedback.

We would like to address recurring misinformation about Free Payouts or our services. While we understand your disappointment, it is important to distinguish facts:

- Over 2 million PLU has been distributed completely free as a gesture of goodwill and remain live.
- We've also provided customers with 1M+ PLU rewards as a promo-refund for 6-month subscriptions.
- Free Payouts were only given to customers who met clear eligibility criteria at the company’s discretion.
- These criteria and outcomes were communicated transparently via multiple grouped emails.
- All related support tickets have been individually reviewed and responded to in detail.

Please note: Free Payout is optional and not guaranteed. As a business offering services from just £/€6.99 a month, we follow a model similar to other subscription platforms that provide premium features or perks at an additional cost.

For full transparency, please refer to these official resources:

Plutus Support on Free Payouts (April 2024):
https://x.com/Plutus_Support/status/1914070356983468504

Clarification from Support (March 2024):
https://x.com/Plutus_Support/status/1897354657111941457

Initial Payout Announcement (March 2024):
https://x.com/Plutus_Support/status/1895576488801366109

PLU Payout Guide & Eligibility:
https://www.plutus.it/blog/your-guide-to-plu-payouts-simplified#:~:text=Who%20is%20eligible%20for%20New%20Reward%20Level%20Benefits%2C%20including%20Free%20Payouts%3F

We welcome constructive feedback and valid concerns through various communication channels. However, false accusations not only mislead others but also harm our customers. Therefore, we urge you to read the official documents and clarifications.

Please see our video clarifying misconceptions:
https://x.com/plutus/status/1903151476702126586

If you have any genuine concerns or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new

We’re here to assist you and ensure your experience is as smooth as possible.

Plutus Team

Reply from Plutus.it

Apr 9, 2025

Hi,

I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.

We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.

Reply from Plutus.it

Apr 9, 2025

Hi,

Plutus offers its unique reward services for a low-cost monthly plan starting at just £/€6.99. The fees for additional services help maintain a sustainable rewards ecosystem for all customers.

When considering fees for third-party payouts, remember the exceptional rewards you receive. For just £/€6.99 per month, a 33% payout fee is reasonable, as external use of rewards impacts sustainability. Even with the fee, you still get more value—for example, paying £/€6.99 plus the 33% payout fee can cover your subscription and more when PLU is used for prohibited services. We understand this, which is why a fair fee is charged to shift towards in-app use—protecting customers and creating a more sustainable rewards system for all.

For PlutusGifts, PLU was earned at a $1 rate, with brands offering 0% fees, making each PLU worth £/€10 in-app. With PlutusGifts, swapping $1 rewards for a £10 gift card costing £/€5 or more is an amazing deal. Even after fees, you still pocket £/€5 to £/€2 in savings, offering unbeatable value for rewards earned at a $1 rate.

We apply the same logic to PlutusSwap—since rewards are earned at a $1 rate, bulk swapping for £/€10 emissions rate is not possible. That’s why we have limits and fees, ensuring sustainability while offering unique features like card balance top-ups, a benefit that doesn’t exist elsewhere.

Rest assured, now that the transition is complete and we have achieved fair-balanced emissions and redemptions across all key utilities, the next step is to match these rates on PlutusSwap in Q2.

Please Note: Fees support our ability to provide better features, enhance service quality, and protect sustainability, ensuring long-term value for our customers.

Reply from Plutus.it

Apr 9, 2025

Hi,

I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.

We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.

Reply from Plutus.it

Apr 9, 2025

Hi,

We understand your concern and want to assure you that accounts are never closed without a valid reason. As a regulated entity, we are committed to upholding our obligations to the Financial Conduct Authority (FCA) and adhering to strict compliance standards.

It's important to note that forfeiting loyalty points or rewards upon account closure is a common practice across many loyalty and rewards programmes. Once an account is closed, the associated benefits, including accumulated rewards, are forfeited as part of the account closure process. If you believe there has been a mistake, please contact support and we’ll investigate further.

I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.

We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.

Reply from Plutus.it

Apr 9, 2025

Hi,

I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.

We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.

Reply from Plutus.it

Mar 25, 2025

Hi Cambell,

I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.

We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.

Reply from Plutus.it

Mar 25, 2025

Hi FA,

This claim is inaccurate. Plutus does not request employees to leave reviews, as this would violate Trustpilot’s terms. Similarly, our Ambassadors are unpaid community members, and any reviews from them are entirely optional. We always emphasise honesty across all our community channels and supporters, and many of them are among our most constructive critics.

If you have any evidence to suggest otherwise, please reach out to our support team. We are dedicated to addressing concerns promptly and appropriately.

Reply from Plutus.it

Mar 25, 2025

Hi West,

Once an account is closed, the associated benefits, including accumulated rewards, are forfeited as part of the account closure process. We strive to provide a fair and rewarding experience for all our users and encourage customers to redeem or utilise their PLU before initiating account closure. As a regulated entity, we are committed to upholding our obligations to the Financial Conduct Authority (FCA) and adhering to strict compliance standards including refunding any Fiat funds remaining on the account. If you believe there was a mistake, please contact support and we’ll investigate further.

Reply from Plutus.it

Mar 25, 2025

Hi Ellish,

I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.

We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.

Reply from Plutus.it

Mar 26, 2025

Hi,

Thank you for reaching out about the "unexpected error" message you received while using PlutusSwap.

The PlutusSwap service is fully operational and designed to process a wide range of transactions successfully.

If you're experiencing this unexpected error then you may have reached our monthly limit, we recommend to (a) trying a different transaction amount, particularly a smaller value, (b) attempting your transaction at a later date

These approaches often resolve the issue and allow you to complete your swap successfully.

Note, now that we have completed our transition to a fair-balanced redemptions and emission with a sustainable reward system , we are in the process of improving the PlutusSwap experience further details here: https://www.plutus.it/help/the-10-emissions-anchor-explained#:~:text=Web3%20Travel%20Deals-,PlutusSwap,-%3A

Please let me know if you have any other questions about using PlutusSwap.

Reply from Plutus.it

Mar 26, 2025

Hi,

Since we started in 2015, some adjustments have been necessary to improve how we work and what we offer. We understand that changes can sometimes feel overwhelming, and we want to assure you that our goal remains the same: to provide a fair, rewarding, and sustainable programme.

We’re sorry if some of the details felt unclear. Transparency is incredibly important to us, and we’re always working to ensure that the information we provide is easy to understand and readily available. If there’s any specific terms, offers, or updates you’d like us to clarify, please don’t hesitate to get in touch.

We’re currently experiencing high support volumes, and our team is working diligently to resolve each case as quickly as possible. Due to the volume, many similar inquiries have received grouped responses. However, as the transition ends, we recognise that every customer deserves a personalised response, and we’re carefully addressing each inquiry in the order it was received.

If you have a ticket and haven't received a group response, rest assured that your case has been logged and will be handled by our specialists as soon as possible. For immediate assistance with common questions, our Help Center offers solutions to many frequently asked issues.

We appreciate your understanding and patience as we work through this busy period to ensure each customer gets the attention they deserve.

PLU is designed as a utility token, earned through everyday spending and used within the Plutus app for stacking, swapping, or redeeming real-world benefits. From 2025 onward, the in-app value of PLU will be directly tied to its utilities, which currently provide a minimum tangible value of £10.

Please note the following points for clarity:
External market conditions do not reflect the true value of PLU, as they are driven by trends and do not affect your ability to use PLU within the app to redeem for the £10 tangible value offered to all our customers.


We do not influence or make recommendations regarding the external use of PLU on third-party platforms and strongly advise against it.


Our founding principle is to let people earn tokenised rewards, reflected in our marketing slogan, 'Don’t buy it, earn it.'

Reply from Plutus.it

May 15, 2025

Hello there,

Thank you for the feedback.

We would like to address recurring misinformation about Free Payouts or our services. While we understand your disappointment, it is important to distinguish facts:

- Over 2 million PLU has been distributed completely free as a gesture of goodwill and remain live.
- We've also provided customers with 1M+ PLU rewards as a promo-refund for 6-month subscriptions.
- Free Payouts were only given to customers who met clear eligibility criteria at the company’s discretion.
- These criteria and outcomes were communicated transparently via multiple grouped emails.
- All related support tickets have been individually reviewed and responded to in detail.

Please note: Free Payout is optional and not guaranteed. As a business offering services from just £/€6.99 a month, we follow a model similar to other subscription platforms that provide premium features or perks at an additional cost.

For full transparency, please refer to these official resources:

Plutus Support on Free Payouts (April 2024):
https://x.com/Plutus_Support/status/1914070356983468504

Clarification from Support (March 2024):
https://x.com/Plutus_Support/status/1897354657111941457

Initial Payout Announcement (March 2024):
https://x.com/Plutus_Support/status/1895576488801366109

PLU Payout Guide & Eligibility:
https://www.plutus.it/blog/your-guide-to-plu-payouts-simplified#:~:text=Who%20is%20eligible%20for%20New%20Reward%20Level%20Benefits%2C%20including%20Free%20Payouts%3F

We welcome constructive feedback and valid concerns through various communication channels. However, false accusations not only mislead others but also harm our customers. Therefore, we urge you to read the official documents and clarifications.

Please see our video clarifying misconceptions:
https://x.com/plutus/status/1903151476702126586

If you have any genuine concerns or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new

We’re here to assist you and ensure your experience is as smooth as possible.

Plutus Team

Reply from Plutus.it

Aug 14, 2025

Hi Bill,

Thank you for sharing your feedback.

As explained on our fees page, rewards payout fees have always been dynamic, depending on factors like Ethereum network gas fees and token usage within the Plutus ecosystem. These fees were part of the system from the beginning, and have been free for a long period, and then adjusted dynamically with GAS and service fees, it’s not something newly introduced. The latest fee would have been shown in the app before you made a payout, so you’ll know the cost upfront.

For more details, you can also check out our tweet here:https://x.com/Plutus_Support/status/1785383378356740436

As a financial services provider, we adhere strictly to FCA regulations and work with Modulr, an FCA-regulated entity, to ensure compliance and security. In some cases, access to the account may be temporarily restricted in line with legal or regulatory requirements. If you believe this was done in error, please contact support so we can investigate further.

Rest assured, Plutus is financially sound. Since 2016, we’ve remained self-funded, successfully navigating multiple bull and bear cycles with a robust subscription model that ensures stability. We’re built for the long run, staying efficient and focused on providing real value to our customers.