Latex Mattress Co. Reviews 

Great company meeting all my needs and excellent customer service in both online chats and over the phone in person. Much appreciated! Definitely will recommend Plushbeds to my friends and family!

I've ordered from them multiple times, and they overdeliver every time! Highly recommend! They have excellent customer service. Their products are very high quality and made in the US, so the quality testing is top notch. Will definitely keep purchasing from them in the future.

FWIW - I prefer their products over Posh+Lavish, the products were more customizable to my needs.

I reached a real person, Irma, which is really hard to do nowadays. She was so helpful in directing me to just the right mattress for our needs. I appreciated her kindness and patience in spending the time she did helping me.

I did not make a purchase but live chat was prompt and helpful.

Forgot to put a discount code in and was helped quickly by Jen. Very happy with the customer service and the pillows they are amazing!! No more neck pain, so comfortable too!! Will be trying other products.

I needed to change my shipping address and Jen made that so easy and fast for me! great customer service!

These mattresses are incredibly comfortable. When i ordered mine, I ordered a mattress too soft for us. I called CS with Plush Beds and she helped me with a solution. I was worried we had to send the whole mattress back. The solution was a firmer insert and it was so easy to replace and repackage for return. I can't be happier with the service and product from Plush Beds.

Prompt customer service--it was very reassuring to get an answer to my question about my billing, so quickly

It took a complaint to the Better Business Bureau to get a response from the company. Today is one month after ordering the mattress; three weeks after an email that manufacturing was delayed and the mattress would be delivered in two weeks; a week after an urgent phone call from the company to set up a delivery date; and four days after the promised delivery date when nothing was delivered. The company did not respond to an urgent email of when I would get my bed, so I complained to the BBB. The company canceled my order within 10 minutes of filing the complaint, indicating lack of transparency on their manufacturing delay.

We bought a King Size and a Twin Size Mattress 2 years ago, and it is the most expensive mistake we have ever made in our Life! All of us have Back Pain from those Mattresses! I would not recommend purchasing those products. The Bedsheet they give you for free is pure plastic! We tried to sleep in our guest room on our $400 Mattress and had a better night's sleep than on our $4000 Mattress!

Great customer service. I made a mistake in ordering. Irma was very helpful and corrected my order in just minutes.

Such a great experience with Plush Beds. I have had a small issue with and Ferdz has been so helpful and went above and beyond to help me. He is a true meaning of a top notch customer service rep. I would recommend Ferdz and Plush Beds. I am still within my 100 day trial;)

Though my product is delayed due to high Christmas holiday volume, I was thankful to receive good information and a willingness to follow up with me on my order status from Jen on the chat with Plush Beds.

I ordered the Botanical bliss- split king- I received very quickly- everything packaged well. I had a concern regarding the sheets, and contacted customer service- Ferdz contacted me right away and went above and beyond! Great customer service- so far so good

I’ve been using their wool mattress topper for many years now and it has really helped so much. And every time I have needed help, Maria P. with customer service has been super kind and helpful. She is the best!

I second and third all the good experiences with Jen. Even though mattress I was talking about is an odd size, Jen was very helpful with the information she gave me. Thank you, Jen.

Jen from Customer Service was absolutely wonderful. She was immediately all over my issue and resolved it promptly and perfectly. It was a delight to work with her!

I purchased the Luxury Bliss Hybrid medium and from the first moment I lay down on it, I slept blissfully. The sleep was so great that I ordered another one. Sadly there was a problem with the second order that was no one's fault but my own. Happily, I am able to report that the PlushBeds customer service response was even more blissful than my sleep. The replies to my questions was quick and the team came up with a brilliant solution that solved all of my problems. Thanks PlushBeds! And thanks also to Ferdz, who managed the whole problem with efficiency and understanding.

Jen helped me through a smooth transition ordering another layer for our mattress. After 6 years I realized I needed a softer layer for comfort. I appreciate the friendly, helpful customer service!

I used the live customer support on the website, and they were super helpful. They answered all my questions, especially since I wasn’t sure what firmness and thickness would work best for my partner and me. They recommended a 12-inch mattress because my partner weighs 250 pounds.